Nano will not boot… after weeks of working perfectly. Of course this happens just when I get everything working the way I want on it.
I talked to customer help they asked me to talk to you guys before I return.
Maybe there is somekind of secrete to reviving it!
Rajath: Hi, my name is Rajath. How may I help you?
Rajath: Hello Thomas
Tom: my nano seems to not want to boot up. was working for several weeks.
Tom: nothing on terminal nothing on network
Tom: it does have the green light on.
Tom: I have it jumpered to boot from barrel jack.
Tom: I disconnected all usb
Tom: and network… still dead
Tom: I should say the lights on network jack are not blinking. the terminal is not seeing any thing from nano
Rajath: Sorry to hear that, Since when are you facing this issue?
Tom: I tested terminal by plugging it into my tx2 and terminal is fine.
Tom: started just today.
Tom: been working fine all weekend
Tom: saturday sunday… today monday… would not boot.
Tom: checked power supply … 5v .
Rajath: The device is powering on right?
Tom: Only the green light is on.
Rajath: I would request you to submit your query in developer zone, They will check and help you to isolate if its a hardware issue
Tom: okay. Is there a RMA procedure to repair it?
Rajath: When and where was the device purchased?
Tom: directly purchased from nvidia.
Tom: beginning of this year… not sure of the release… like april?
Tom: I ordered is a month before it was available.
Rajath: Please check your emails and help us with the order number
Tom: k 1 min
Rajath: Please check and help us with the order number
Tom: Order Number: 12718313605
Rajath: Kindly post your query in developer zone
Rajath: They will help you with troubleshooting steps
Rajath: If the issue is isolated to be caused due to a faulty hardware we can check and have it replaced.
Tom: once that is done then they would help me with RMA
Tom: okay thanks. will do
Rajath: Thank you for your time and patience.
Tom: np thanks
Rajath: You are welcome, Thank you for your time and patience.