New forum section for the Nvidia Store?

I’d really like someplace to air complaints about the store, seems they live someplace that time matters not and customer service was defined by the South Park cable service department. A week ago I received a DOA Jetson Nano, ask for a RMA and then I’ve been ignored, no e-mail, nothing in my account about progress on the RMA and no response on what is happening emails to customer service. I finally just gave up and ordered a new Nano. Someone should check, make sure everyone is still alive and alright in the store.

Hi, I’m sorry to hear about your experience. I recommend reaching out to the support team via chat. There will be someone there to help resolve your issue.

https://nvidia.custhelp.com/app/chat/chat_launch/

Let me know how it goes for you.

Best,
Tom