No drivers detected on Dual Boot Ubuntu 20.04 - Nvidia GTX 1650 Ti with Max-Q Design

Problem Description

I have a dual boot Razer Blade 13 with a NVIDIA GPU NVIDIA GeForce GTX 1650 Ti with Max-Q Design. But the Nvidia drivers are not detected.

General Info

  • Graphic card: NVIDIA GPU NVIDIA GeForce GTX 1650 Ti with Max-Q Design
  • SMI version: NVIDIA-SMI 550.54.14
  • Driver version: 550.54.14
  • CUDA Version: 12.4

History of what I tried:

  1. Use nvidia-driver-470 but it did not work
  2. Purge packages + dkms
  3. Use nvidia-driver-550 that was recommended when running ubuntu-drivers devices but did not work as well

I have linked the nvidia-bug-report.sh output. One additional note, after running the bug report script the nvidia-smi command does not fail anymore and outputs driver information but there are no running processes found.

nvidia-bug-report.log.gz (404.8 KB)

Additional commands

dkms status

bbswitch, 0.8, 5.4.0-176-generic, x86_64: installed
bbswitch, 0.8, 5.4.0-177-generic, x86_64: installed
nvidia, 550.54.14, 5.4.0-176-generic, x86_64: installed
nvidia, 550.54.14, 5.4.0-177-generic, x86_64: installed

sudo dpkg -l | grep nvidia

ii libnvidia-cfg1-550:amd64 550.54.14-0ubuntu0~gpu20.04.1 amd64 NVIDIA binary OpenGL/GLX configuration library
ii libnvidia-common-550 550.54.14-0ubuntu0~gpu20.04.1 all Shared files used by the NVIDIA libraries
rc libnvidia-compute-390:i386 390.151-0ubuntu0.20.04.1 i386 NVIDIA libcompute package
ii libnvidia-compute-550:amd64 550.54.14-0ubuntu0~gpu20.04.1 amd64 NVIDIA libcompute package
ii libnvidia-compute-550:i386 550.54.14-0ubuntu0~gpu20.04.1 i386 NVIDIA libcompute package
ii libnvidia-decode-550:amd64 550.54.14-0ubuntu0~gpu20.04.1 amd64 NVIDIA Video Decoding runtime libraries
ii libnvidia-decode-550:i386 550.54.14-0ubuntu0~gpu20.04.1 i386 NVIDIA Video Decoding runtime libraries
ii libnvidia-encode-550:amd64 550.54.14-0ubuntu0~gpu20.04.1 amd64 NVENC Video Encoding runtime library
ii libnvidia-encode-550:i386 550.54.14-0ubuntu0~gpu20.04.1 i386 NVENC Video Encoding runtime library
ii libnvidia-extra-550:amd64 550.54.14-0ubuntu0~gpu20.04.1 amd64 Extra libraries for the NVIDIA driver
ii libnvidia-fbc1-550:amd64 550.54.14-0ubuntu0~gpu20.04.1 amd64 NVIDIA OpenGL-based Framebuffer Capture runtime library
ii libnvidia-fbc1-550:i386 550.54.14-0ubuntu0~gpu20.04.1 i386 NVIDIA OpenGL-based Framebuffer Capture runtime library
ii libnvidia-gl-550:amd64 550.54.14-0ubuntu0~gpu20.04.1 amd64 NVIDIA OpenGL/GLX/EGL/GLES GLVND libraries and Vulkan ICD
ii libnvidia-gl-550:i386 550.54.14-0ubuntu0~gpu20.04.1 i386 NVIDIA OpenGL/GLX/EGL/GLES GLVND libraries and Vulkan ICD
ii nvidia-compute-utils-550 550.54.14-0ubuntu0~gpu20.04.1 amd64 NVIDIA compute utilities
ii nvidia-dkms-550 550.54.14-0ubuntu0~gpu20.04.1 amd64 NVIDIA DKMS package
ii nvidia-driver-550 550.54.14-0ubuntu0~gpu20.04.1 amd64 NVIDIA driver metapackage
ii nvidia-firmware-550-550.54.14 550.54.14-0ubuntu0~gpu20.04.1 amd64 Firmware files used by the kernel module
ii nvidia-kernel-common-550 550.54.14-0ubuntu0~gpu20.04.1 amd64 Shared files used with the kernel module
ii nvidia-kernel-source-550 550.54.14-0ubuntu0~gpu20.04.1 amd64 NVIDIA kernel source package
ii nvidia-prime 0.8.16~0.20.04.2 all Tools to enable NVIDIA’s Prime
ii nvidia-settings 470.57.01-0ubuntu0.20.04.3 amd64 Tool for configuring the NVIDIA graphics driver
ii nvidia-utils-550 550.54.14-0ubuntu0~gpu20.04.1 amd64 NVIDIA driver support binaries
ii screen-resolution-extra 0.18build1 all Extension for the nvidia-settings control panel
ii xserver-xorg-video-nvidia-550 550.54.14-0ubuntu0~gpu20.04.1 amd64 NVIDIA binary Xorg driver

I am a bit desperate for help and insights on what is missing to run my GPU correctly.

Thanks in advance for your help and time.

The nvidia driver loads fine and then gets unloaded. Since you have bbswitch installed, I suspect you also have bumblebee installed which does this. Please uninstall bumblebee and bbswitch.

1 Like

Thank you!!! Now nvidia-smi finally works!

Is there one last configuration to enable making sure applications can use the GPU?

For example, if I use a browser watching a live streaming or run Python script on the machine, should I see these processes in nvidia-smi?

https://forums.developer.nvidia.com/t/how-to-turn-off-hybrid-mode-and-switch-to-discrete-nvidia-gpu-on-ubuntu-22/287504/4?u=generix

1 Like

Perfect, thank you for sharing this post. All is clear now.

Much appreciation for your help dear stranger. Wishing you beautiful things in your life.

Cheers

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