No SDK available for your account

Hi carolyuu,
Yes I am logged into my Nvidia developer account. I have tested it not only on the Nvidia SDK app but also on the login page here. Will appreciate any diagnosis with this error.

Hi johnho26,

Please provide sdkm.log file.
Path: /home//.nvsdkm/sdkm.log

2020-02-10 13:02:09.523 - warn: Registering a callback with no name for event: Session started
2020-02-10 13:02:09.524 - warn: Registering a callback with no name for event: Session resumed
2020-02-10 13:02:09.533 - info: forking worker process
2020-02-10 13:02:09.541 - info: initializing the download service
2020-02-10 13:02:09.553 - info: forking a child process for the download service pid 5143
2020-02-10 13:02:09.580 - info: Initializing download manager with 6
2020-02-10 13:02:09.590 - warn: Registering a callback with no name for event: Report component install/uninstall error messages
2020-02-10 13:02:09.590 - warn: Registering a callback with no name for event: Report component install/uninstall error code/type
2020-02-10 13:02:09.601 - warn: Registering a callback with no name for event: File download in progress
2020-02-10 13:02:09.601 - warn: Registering a callback with no name for event: File finished downloading
2020-02-10 13:02:09.601 - warn: Registering a callback with no name for event: File download in progress
2020-02-10 13:02:09.601 - warn: Registering a callback with no name for event: File finished downloading
2020-02-10 13:02:09.601 - warn: Registering a callback with no name for event: Component init status
2020-02-10 13:02:09.602 - warn: Registering a callback with no name for event: Component progress for action
2020-02-10 13:02:09.602 - warn: Registering a callback with no name for event: Component finished action
2020-02-10 13:02:09.605 - warn: Registering a callback with no name for event: File pending download
2020-02-10 13:02:09.605 - warn: Registering a callback with no name for event: File started downloading
2020-02-10 13:02:09.605 - warn: Registering a callback with no name for event: File finished downloading
2020-02-10 13:02:09.605 - warn: Registering a callback with no name for event: File checksum verifying
2020-02-10 13:02:09.605 - warn: Registering a callback with no name for event: Component init status
2020-02-10 13:02:09.606 - warn: Registering a callback with no name for event: Component started action
2020-02-10 13:02:09.606 - warn: Registering a callback with no name for event: Component finished action
2020-02-10 13:02:09.844 - warn: Registering a callback with no name for event: Terminal output
2020-02-10 13:02:09.844 - warn: Registering a callback with no name for event: undefined
2020-02-10 13:02:09.844 - warn: Registering a callback with no name for event: Component download in progress
2020-02-10 13:02:09.844 - warn: Registering a callback with no name for event: Component progress for action
2020-02-10 13:02:09.844 - warn: Registering a callback with no name for event: Component started action
2020-02-10 13:02:09.844 - warn: Registering a callback with no name for event: File started downloading
2020-02-10 13:02:09.844 - warn: Registering a callback with no name for event: Component init status
2020-02-10 13:02:09.845 - warn: Registering a callback with no name for event: Component finished downloading
2020-02-10 13:02:09.845 - warn: Registering a callback with no name for event: Group finished downloading
2020-02-10 13:02:09.845 - warn: Registering a callback with no name for event: Component finished downloading
2020-02-10 13:02:09.845 - warn: Registering a callback with no name for event: Component finished action
2020-02-10 13:02:10.035 - info: Begin to create timing task for auto update.
2020-02-10 13:02:10.142 - info: Host OS: Ubuntu1604
2020-02-10 13:02:10.142 - info: packageJson: /opt/nvidia/sdkmanager/resources/app/package.json
2020-02-10 13:02:10.155 - info: [Download Service]:loading the download service

2020-02-10 13:02:10.155 - info: [Download Service]:initialized download service

2020-02-10 13:02:10.156 - info: [Download Service]:got heartbeat request

2020-02-10 13:02:10.157 - info: download service is alive
2020-02-10 13:02:10.175 - info: config:
{ mainRepoURL: ‘https://developer.download.nvidia.com/sdkmanager/sdkm-config/main/sdkml1_repo.json’,
PIDServer: ‘P’,
DevZoneServer: ‘P’ }
2020-02-10 13:02:10.180 - info: initDevzoneTab…
2020-02-10 13:02:10.183 - info: requesting WebContents…
2020-02-10 13:02:10.195 - info: manifest: {“name”:“sdkmanager”,“releaseVersion”:“1.0.0”,“releaseRevision”:“0”,“releaseBuild”:“5517”,“release”:false}
2020-02-10 13:02:10.195 - info: Setting GA parameters: title SDK Manager 1.0.0.5517 version 1.0.0 dev: 0 internal: false
2020-02-10 13:02:10.195 - info: autoLogin failed: Aborting auto login since there is no logged in user
2020-02-10 13:02:10.197 - info: Report to Google Analytics: shouldReport = false
2020-02-10 13:02:10.198 - info: Total memory: 7.67 GB
2020-02-10 13:02:10.201 - info: Screen res: 1366, 768
2020-02-10 13:02:10.202 - info: Total memory: 7.67 GB
2020-02-10 13:02:10.203 - info: Screen res: 1366, 768
2020-02-10 13:02:10.205 - info: Screen scale: 1
2020-02-10 13:02:10.209 - info: Warning dialog pop up position: 520 360
2020-02-10 13:02:10.248 - info: mainRepoUrl: https://developer.download.nvidia.com/sdkmanager/sdkm-config/main/sdkml1_repo.json
2020-02-10 13:02:10.249 - info: logging in with l1 url: https://developer.download.nvidia.com/sdkmanager/sdkm-config/main/sdkml1_repo.json
2020-02-10 13:02:10.384 - info: Create timing task for auto update successfully.
2020-02-10 13:02:15.464 - info: Usage and platform data collection via Google Analytics sets to false
2020-02-10 13:02:24.489 - info: Logging in with sso login method…
2020-02-10 13:02:24.505 - info: posting login request. url: https://devzone.auth0.com/oauth/token
2020-02-10 13:02:24.564 - info: User agent for requests: SDKM/1.0.0.5517 (Ubuntu 1604)
2020-02-10 13:02:33.600 - error: get token post request failed. Status code: 403
2020-02-10 13:02:33.600 - info: posting login request. url: https://devzone.auth0.com/oauth/token
2020-02-10 13:02:45.519 - info: get user programs. url: https://developer.nvidia.com/api/assets/v1/current_user_sdk/programs
2020-02-10 13:02:54.314 - info: the DevZone programs that user can access:
2020-02-10 13:02:54.314 - info: { id: 874688, name: NVIDIA Developer Program }
2020-02-10 13:02:54.332 - info: Retrieving Data…
2020-02-10 13:02:54.333 - info: Processing Data…
2020-02-10 13:02:59.315 - info: Usage and platform data collection via Google Analytics sets to true
2020-02-10 13:02:59.315 - info: Report to Google Analytics: shouldReport = true
2020-02-10 13:02:59.315 - info: Initializing GA analytics. Application: SDK Manager 1.0.0.5517. Version: 1.0.0.5517. isCLI: false. isDebug: 0. NV User: false
2020-02-10 13:02:59.318 - info: Initialized GA visitor with: TrackID: UA-59254929-54 UserID 8c4cb1f0-8c46-5577-b018-f0a5aa8a7c8c
2020-02-10 13:02:59.318 - info: GA analytics: setting custom dimensions: UserType, SDKMode, SDKMVersion External UI 1.0.0.5517
2020-02-10 13:02:59.322 - info: Loading data from server: l1url. Url: https://developer.download.nvidia.com/sdkmanager/sdkm-config/main/sdkml1_repo.json
2020-02-10 13:03:12.154 - error: sdkml1_repo.json download failed with error ETIMEDOUT, request url: https://developer.download.nvidia.com/sdkmanager/sdkm-config/main/sdkml1_repo.json
2020-02-10 13:03:12.156 - error:
{ code: ‘ETIMEDOUT’, messsage: ‘ETIMEDOUT’ }
2020-02-10 13:03:12.157 - error:
{ message: ‘Parse Level 1 Repo failed’,
stack: ‘Error: Parse Level 1 Repo failed\n at file:///opt/nvidia/sdkmanager/resources/app/output/dist/electron/renderer.js:1195:8124\n at ’ }
2020-02-10 13:03:12.157 - error: failed to initialize data manager. Error:
{ message: ‘Parse Level 1 Repo failed’,
stack: ‘Error: Parse Level 1 Repo failed\n at file:///opt/nvidia/sdkmanager/resources/app/output/dist/electron/renderer.js:1195:8124\n at ’ }
2020-02-10 14:05:02.047 - info: Initializing download manager with 6
2020-02-10 14:05:02.073 - info: initDevzoneTab…
2020-02-10 14:05:02.075 - info: requesting WebContents…
2020-02-10 14:05:02.082 - error: failed to get cookies with null
2020-02-10 14:05:02.084 - info: [Download Service]:got heartbeat request

2020-02-10 14:05:02.085 - info: download service is alive
2020-02-10 14:05:15.834 - info: Logging in with sso login method…
2020-02-10 14:05:15.854 - info: posting login request. url: https://devzone.auth0.com/oauth/token
2020-02-10 14:05:24.827 - error: get token post request failed. Status code: 429
2020-02-10 14:05:24.828 - info: posting login request. url: https://devzone.auth0.com/oauth/token
2020-02-10 14:05:36.806 - info: get user programs. url: https://developer.nvidia.com/api/assets/v1/current_user_sdk/programs
2020-02-10 14:05:45.429 - info: the DevZone programs that user can access:
2020-02-10 14:05:45.430 - info: { id: 874688, name: NVIDIA Developer Program }
2020-02-10 14:05:45.459 - info: Retrieving Data…
2020-02-10 14:05:45.459 - info: Processing Data…
2020-02-10 14:05:45.476 - info: logging sso server type to GA
2020-02-10 14:05:45.490 - info: Loading data from server: l1url. Url: https://developer.download.nvidia.com/sdkmanager/sdkm-config/main/sdkml1_repo.json
2020-02-10 14:05:58.391 - error: sdkml1_repo.json download failed with error ETIMEDOUT, request url: https://developer.download.nvidia.com/sdkmanager/sdkm-config/main/sdkml1_repo.json
2020-02-10 14:05:58.391 - error:
{ code: ‘ETIMEDOUT’, messsage: ‘ETIMEDOUT’ }
2020-02-10 14:05:58.391 - error:
{ message: ‘Parse Level 1 Repo failed’,
stack: ‘Error: Parse Level 1 Repo failed\n at file:///opt/nvidia/sdkmanager/resources/app/output/dist/electron/renderer.js:1195:8124\n at ’ }
2020-02-10 14:05:58.392 - error: failed to initialize data manager. Error:
{ message: ‘Parse Level 1 Repo failed’,
stack: ‘Error: Parse Level 1 Repo failed\n at file:///opt/nvidia/sdkmanager/resources/app/output/dist/electron/renderer.js:1195:8124\n at ’ }
2020-02-10 14:06:40.352 - info: Loading data from server: l1url. Url: https://developer.download.nvidia.com/sdkmanager/sdkm-config/main/sdkml1_repo.json
2020-02-10 14:06:52.711 - error: sdkml1_repo.json download failed with error ETIMEDOUT, request url: https://developer.download.nvidia.com/sdkmanager/sdkm-config/main/sdkml1_repo.json
2020-02-10 14:06:52.711 - error:
{ code: ‘ETIMEDOUT’, messsage: ‘ETIMEDOUT’ }
2020-02-10 14:06:52.711 - error:
{ message: ‘Parse Level 1 Repo failed’,
stack: ‘Error: Parse Level 1 Repo failed\n at file:///opt/nvidia/sdkmanager/resources/app/output/dist/electron/renderer.js:1195:8124\n at ’ }
2020-02-10 14:06:52.712 - error: failed to initialize data manager. Error:
{ message: ‘Parse Level 1 Repo failed’,
stack: ‘Error: Parse Level 1 Repo failed\n at file:///opt/nvidia/sdkmanager/resources/app/output/dist/electron/renderer.js:1195:8124\n at ’ }
2020-02-10 14:07:17.072 - info: Loading data from server: l1url. Url: https://developer.download.nvidia.com/sdkmanager/sdkm-config/main/sdkml1_repo.json
2020-02-10 14:07:29.452 - error: sdkml1_repo.json download failed with error ETIMEDOUT, request url: https://developer.download.nvidia.com/sdkmanager/sdkm-config/main/sdkml1_repo.json
2020-02-10 14:07:29.453 - error:
{ code: ‘ETIMEDOUT’, messsage: ‘ETIMEDOUT’ }
2020-02-10 14:07:29.453 - error:
{ message: ‘Parse Level 1 Repo failed’,
stack: ‘Error: Parse Level 1 Repo failed\n at file:///opt/nvidia/sdkmanager/resources/app/output/dist/electron/renderer.js:1195:8124\n at ’ }
2020-02-10 14:07:29.454 - error: failed to initialize data manager. Error:
{ message: ‘Parse Level 1 Repo failed’,
stack: ‘Error: Parse Level 1 Repo failed\n at file:///opt/nvidia/sdkmanager/resources/app/output/dist/electron/renderer.js:1195:8124\n at ’ }
2020-02-10 14:07:42.334 - info: Loading data from server: l1url. Url: https://developer.download.nvidia.com/sdkmanager/sdkm-config/main/sdkml1_repo.json
2020-02-10 14:07:54.575 - error: sdkml1_repo.json download failed with error ETIMEDOUT, request url: https://developer.download.nvidia.com/sdkmanager/sdkm-config/main/sdkml1_repo.json
2020-02-10 14:07:54.575 - error:
{ code: ‘ETIMEDOUT’, messsage: ‘ETIMEDOUT’ }
2020-02-10 14:07:54.575 - error:
{ message: ‘Parse Level 1 Repo failed’,
stack: ‘Error: Parse Level 1 Repo failed\n at file:///opt/nvidia/sdkmanager/resources/app/output/dist/electron/renderer.js:1195:8124\n at ’ }
2020-02-10 14:07:54.575 - error: failed to initialize data manager. Error:
{ message: ‘Parse Level 1 Repo failed’,
stack: ‘Error: Parse Level 1 Repo failed\n at file:///opt/nvidia/sdkmanager/resources/app/output/dist/electron/renderer.js:1195:8124\n at ’ }
2020-02-10 14:08:04.662 - info: Loading data from server: l1url. Url: https://developer.download.nvidia.com/sdkmanager/sdkm-config/main/sdkml1_repo.json
2020-02-10 14:08:17.092 - error: sdkml1_repo.json download failed with error ETIMEDOUT, request url: https://developer.download.nvidia.com/sdkmanager/sdkm-config/main/sdkml1_repo.json
2020-02-10 14:08:17.093 - error:
{ code: ‘ETIMEDOUT’, messsage: ‘ETIMEDOUT’ }
2020-02-10 14:08:17.093 - error:
{ message: ‘Parse Level 1 Repo failed’,
stack: ‘Error: Parse Level 1 Repo failed\n at file:///opt/nvidia/sdkmanager/resources/app/output/dist/electron/renderer.js:1195:8124\n at ’ }
2020-02-10 14:08:17.094 - error: failed to initialize data manager. Error:
{ message: ‘Parse Level 1 Repo failed’,
stack: ‘Error: Parse Level 1 Repo failed\n at file:///opt/nvidia/sdkmanager/resources/app/output/dist/electron/renderer.js:1195:8124\n at ’ }
2020-02-10 14:08:19.968 - info: Loading data from server: l1url. Url: https://developer.download.nvidia.com/sdkmanager/sdkm-config/main/sdkml1_repo.json
2020-02-10 14:08:32.559 - error: sdkml1_repo.json download failed with error ETIMEDOUT, request url: https://developer.download.nvidia.com/sdkmanager/sdkm-config/main/sdkml1_repo.json
2020-02-10 14:08:32.559 - error:
{ code: ‘ETIMEDOUT’, messsage: ‘ETIMEDOUT’ }
2020-02-10 14:08:32.559 - error:
{ message: ‘Parse Level 1 Repo failed’,
stack: ‘Error: Parse Level 1 Repo failed\n at file:///opt/nvidia/sdkmanager/resources/app/output/dist/electron/renderer.js:1195:8124\n at ’ }
2020-02-10 14:08:32.560 - error: failed to initialize data manager. Error:
{ message: ‘Parse Level 1 Repo failed’,
stack: ‘Error: Parse Level 1 Repo failed\n at file:///opt/nvidia/sdkmanager/resources/app/output/dist/electron/renderer.js:1195:8124\n at ’ }
2020-02-10 14:08:38.847 - info: Initializing download manager with 6
2020-02-10 14:08:38.870 - info: initDevzoneTab…
2020-02-10 14:08:38.874 - info: requesting WebContents…
2020-02-10 14:08:38.880 - error: failed to get cookies with null
2020-02-10 14:08:38.882 - info: [Download Service]:got heartbeat request

2020-02-10 14:08:38.883 - info: download service is alive
2020-02-10 14:08:54.262 - info: Logging in with sso login method…
2020-02-10 14:08:54.274 - info: posting login request. url: https://devzone.auth0.com/oauth/token
2020-02-10 14:09:03.340 - error: get token post request failed. Status code: 403
2020-02-10 14:09:03.340 - info: posting login request. url: https://devzone.auth0.com/oauth/token
2020-02-10 14:09:15.448 - info: get user programs. url: https://developer.nvidia.com/api/assets/v1/current_user_sdk/programs
2020-02-10 14:09:24.145 - info: the DevZone programs that user can access:
2020-02-10 14:09:24.145 - info: { id: 874688, name: NVIDIA Developer Program }
2020-02-10 14:09:24.162 - info: Retrieving Data…
2020-02-10 14:09:24.162 - info: Processing Data…
2020-02-10 14:09:24.173 - info: logging sso server type to GA
2020-02-10 14:09:24.178 - info: Loading data from server: l1url. Url: https://developer.download.nvidia.com/sdkmanager/sdkm-config/main/sdkml1_repo.json
2020-02-10 14:09:36.240 - error: sdkml1_repo.json download failed with error ETIMEDOUT, request url: https://developer.download.nvidia.com/sdkmanager/sdkm-config/main/sdkml1_repo.json
2020-02-10 14:09:36.240 - error:
{ code: ‘ETIMEDOUT’, messsage: ‘ETIMEDOUT’ }
2020-02-10 14:09:36.240 - error:
{ message: ‘Parse Level 1 Repo failed’,
stack: ‘Error: Parse Level 1 Repo failed\n at file:///opt/nvidia/sdkmanager/resources/app/output/dist/electron/renderer.js:1195:8124\n at ’ }
2020-02-10 14:09:36.241 - error: failed to initialize data manager. Error:
{ message: ‘Parse Level 1 Repo failed’,
stack: ‘Error: Parse Level 1 Repo failed\n at file:///opt/nvidia/sdkmanager/resources/app/output/dist/electron/renderer.js:1195:8124\n at ’ }
2020-02-10 14:09:53.967 - info: Loading data from server: l1url. Url: https://developer.download.nvidia.com/sdkmanager/sdkm-config/main/sdkml1_repo.json
2020-02-10 14:10:01.393 - info: Initializing download manager with 6
2020-02-10 14:10:01.418 - info: initDevzoneTab…
2020-02-10 14:10:01.420 - info: requesting WebContents…
2020-02-10 14:10:01.427 - error: failed to get cookies with null
2020-02-10 14:10:01.428 - info: [Download Service]:got heartbeat request

2020-02-10 14:10:01.428 - info: download service is alive
2020-02-10 14:10:06.270 - error: sdkml1_repo.json download failed with error ETIMEDOUT, request url: https://developer.download.nvidia.com/sdkmanager/sdkm-config/main/sdkml1_repo.json
2020-02-10 14:10:06.271 - error:
{ code: ‘ETIMEDOUT’, messsage: ‘ETIMEDOUT’ }
2020-02-10 14:10:06.271 - error:
{ message: ‘Parse Level 1 Repo failed’,
stack: ‘Error: Parse Level 1 Repo failed\n at file:///opt/nvidia/sdkmanager/resources/app/output/dist/electron/renderer.js:1195:8124\n at ’ }
2020-02-10 14:10:06.272 - error: failed to initialize data manager. Error:
{ message: ‘Parse Level 1 Repo failed’,
stack: ‘Error: Parse Level 1 Repo failed\n at file:///opt/nvidia/sdkmanager/resources/app/output/dist/electron/renderer.js:1195:8124\n at ’ }
2020-02-10 14:10:06.281 - error: unknown login method
2020-02-10 18:46:03.723 - info: expecting to find package.json: /opt/nvidia/sdkmanager/resources/app/package.json
2020-02-10 18:46:03.727 - info: images path /opt/nvidia/sdkmanager/resources/app/output/dist/electron/images/
2020-02-10 18:46:03.862 - info:

*********************************** SDK Manager initialized ***********************************
2020-02-10 18:46:03.863 - info: Time: 2020-02-10_18:46:03
2020-02-10 18:46:03.863 - info: Client: UI 1.0.0.5517
2020-02-10 18:46:03.863 - info: Command line args:
2020-02-10 18:46:03.863 - info: **********************************************************************

2020-02-10 18:46:05.946 - warn: Registering a callback with no name for event: Session started
2020-02-10 18:46:05.948 - warn: Registering a callback with no name for event: Session resumed
2020-02-10 18:46:05.958 - info: forking worker process
2020-02-10 18:46:05.966 - info: initializing the download service
2020-02-10 18:46:05.979 - info: forking a child process for the download service pid 1534
2020-02-10 18:46:06.011 - info: Initializing download manager with 6
2020-02-10 18:46:06.023 - warn: Registering a callback with no name for event: Report component install/uninstall error messages
2020-02-10 18:46:06.023 - warn: Registering a callback with no name for event: Report component install/uninstall error code/type
2020-02-10 18:46:06.034 - warn: Registering a callback with no name for event: File download in progress
2020-02-10 18:46:06.034 - warn: Registering a callback with no name for event: File finished downloading
2020-02-10 18:46:06.034 - warn: Registering a callback with no name for event: File download in progress
2020-02-10 18:46:06.035 - warn: Registering a callback with no name for event: File finished downloading
2020-02-10 18:46:06.035 - warn: Registering a callback with no name for event: Component init status
2020-02-10 18:46:06.035 - warn: Registering a callback with no name for event: Component progress for action
2020-02-10 18:46:06.035 - warn: Registering a callback with no name for event: Component finished action
2020-02-10 18:46:06.038 - warn: Registering a callback with no name for event: File pending download
2020-02-10 18:46:06.038 - warn: Registering a callback with no name for event: File started downloading
2020-02-10 18:46:06.039 - warn: Registering a callback with no name for event: File finished downloading
2020-02-10 18:46:06.039 - warn: Registering a callback with no name for event: File checksum verifying
2020-02-10 18:46:06.039 - warn: Registering a callback with no name for event: Component init status
2020-02-10 18:46:06.039 - warn: Registering a callback with no name for event: Component started action
2020-02-10 18:46:06.039 - warn: Registering a callback with no name for event: Component finished action
2020-02-10 18:46:06.301 - warn: Registering a callback with no name for event: Terminal output
2020-02-10 18:46:06.301 - warn: Registering a callback with no name for event: undefined
2020-02-10 18:46:06.301 - warn: Registering a callback with no name for event: Component download in progress
2020-02-10 18:46:06.301 - warn: Registering a callback with no name for event: Component progress for action
2020-02-10 18:46:06.301 - warn: Registering a callback with no name for event: Component started action
2020-02-10 18:46:06.301 - warn: Registering a callback with no name for event: File started downloading
2020-02-10 18:46:06.302 - warn: Registering a callback with no name for event: Component init status
2020-02-10 18:46:06.302 - warn: Registering a callback with no name for event: Component finished downloading
2020-02-10 18:46:06.302 - warn: Registering a callback with no name for event: Group finished downloading
2020-02-10 18:46:06.302 - warn: Registering a callback with no name for event: Component finished downloading
2020-02-10 18:46:06.302 - warn: Registering a callback with no name for event: Component finished action
2020-02-10 18:46:06.499 - info: Begin to create timing task for auto update.
2020-02-10 18:46:06.613 - info: Host OS: Ubuntu1604
2020-02-10 18:46:06.614 - info: packageJson: /opt/nvidia/sdkmanager/resources/app/package.json
2020-02-10 18:46:06.628 - info: [Download Service]:loading the download service

2020-02-10 18:46:06.628 - info: [Download Service]:initialized download service

2020-02-10 18:46:06.628 - info: [Download Service]:got heartbeat request

2020-02-10 18:46:06.629 - info: download service is alive
2020-02-10 18:46:06.654 - info: config:
{ mainRepoURL: ‘https://developer.download.nvidia.com/sdkmanager/sdkm-config/main/sdkml1_repo.json’,
PIDServer: ‘P’,
DevZoneServer: ‘P’ }
2020-02-10 18:46:06.661 - info: initDevzoneTab…
2020-02-10 18:46:06.664 - info: requesting WebContents…
2020-02-10 18:46:06.678 - info: manifest: {“name”:“sdkmanager”,“releaseVersion”:“1.0.0”,“releaseRevision”:“0”,“releaseBuild”:“5517”,“release”:false}
2020-02-10 18:46:06.678 - info: Setting GA parameters: title SDK Manager 1.0.0.5517 version 1.0.0 dev: 0 internal: false
2020-02-10 18:46:06.678 - info: autoLogin failed: Aborting auto login since there is no logged in user
2020-02-10 18:46:06.679 - info: Report to Google Analytics: shouldReport = true
2020-02-10 18:46:06.680 - info: Initializing GA analytics. Application: SDK Manager 1.0.0.5517. Version: 1.0.0.5517. isCLI: false. isDebug: 0. NV User: false
2020-02-10 18:46:06.681 - info: Initialized GA visitor with: TrackID: UA-59254929-54 UserID 8c4cb1f0-8c46-5577-b018-f0a5aa8a7c8c
2020-02-10 18:46:06.681 - info: GA analytics: setting custom dimensions: UserType, SDKMode, SDKMVersion External UI 1.0.0.5517
2020-02-10 18:46:06.698 - info: mainRepoUrl: https://developer.download.nvidia.com/sdkmanager/sdkm-config/main/sdkml1_repo.json
2020-02-10 18:46:06.731 - info: logging in with l1 url: https://developer.download.nvidia.com/sdkmanager/sdkm-config/main/sdkml1_repo.json
2020-02-10 18:46:06.827 - info: Create timing task for auto update successfully.
2020-02-10 18:46:14.629 - info: Logging in with sso login method…
2020-02-10 18:46:14.715 - info: posting login request. url: https://devzone.auth0.com/oauth/token
2020-02-10 18:46:14.768 - info: User agent for requests: SDKM/1.0.0.5517 (Ubuntu 1604)
2020-02-10 18:46:23.856 - error: get token post request failed. Status code: 403
2020-02-10 18:46:23.857 - info: posting login request. url: https://devzone.auth0.com/oauth/token
2020-02-10 18:46:36.128 - info: get user programs. url: https://developer.nvidia.com/api/assets/v1/current_user_sdk/programs
2020-02-10 18:46:44.933 - info: the DevZone programs that user can access:
2020-02-10 18:46:44.934 - info: { id: 874688, name: NVIDIA Developer Program }
2020-02-10 18:46:44.972 - info: Retrieving Data…
2020-02-10 18:46:44.972 - info: Processing Data…
2020-02-10 18:46:44.987 - info: logging sso server type to GA
2020-02-10 18:46:44.998 - info: Loading data from server: l1url. Url: https://developer.download.nvidia.com/sdkmanager/sdkm-config/main/sdkml1_repo.json
2020-02-10 18:46:57.541 - error: sdkml1_repo.json download failed with error ETIMEDOUT, request url: https://developer.download.nvidia.com/sdkmanager/sdkm-config/main/sdkml1_repo.json
2020-02-10 18:46:57.541 - error:
{ code: ‘ETIMEDOUT’, messsage: ‘ETIMEDOUT’ }
2020-02-10 18:46:57.542 - error:
{ message: ‘Parse Level 1 Repo failed’,
stack: ‘Error: Parse Level 1 Repo failed\n at file:///opt/nvidia/sdkmanager/resources/app/output/dist/electron/renderer.js:1195:8124\n at ’ }
2020-02-10 18:46:57.542 - error: failed to initialize data manager. Error:
{ message: ‘Parse Level 1 Repo failed’,
stack: ‘Error: Parse Level 1 Repo failed\n at file:///opt/nvidia/sdkmanager/resources/app/output/dist/electron/renderer.js:1195:8124\n at ’ }
2020-02-10 18:48:54.689 - info: Loading data from server: l1url. Url: https://developer.download.nvidia.com/sdkmanager/sdkm-config/main/sdkml1_repo.json
2020-02-10 18:49:06.748 - error: sdkml1_repo.json download failed with error ETIMEDOUT, request url: https://developer.download.nvidia.com/sdkmanager/sdkm-config/main/sdkml1_repo.json
2020-02-10 18:49:06.749 - error:
{ code: ‘ETIMEDOUT’, messsage: ‘ETIMEDOUT’ }
2020-02-10 18:49:06.749 - error:
{ message: ‘Parse Level 1 Repo failed’,
stack: ‘Error: Parse Level 1 Repo failed\n at file:///opt/nvidia/sdkmanager/resources/app/output/dist/electron/renderer.js:1195:8124\n at ’ }
2020-02-10 18:49:06.750 - error: failed to initialize data manager. Error:
{ message: ‘Parse Level 1 Repo failed’,
stack: ‘Error: Parse Level 1 Repo failed\n at file:///opt/nvidia/sdkmanager/resources/app/output/dist/electron/renderer.js:1195:8124\n at ’ }
2020-02-10 18:49:10.437 - info: Loading data from server: l1url. Url: https://developer.download.nvidia.com/sdkmanager/sdkm-config/main/sdkml1_repo.json
2020-02-10 18:49:11.874 - info: cleaning up engine
2020-02-10 18:49:11.875 - info: installManager cleanup
2020-02-10 18:49:11.876 - info: cleanning up the downloader
2020-02-10 18:49:11.881 - info: The overall duration (Download + Install) is 00:03:05

2020-02-10 18:49:11.883 - info:

*** Download Summary ***

    - Bundle: 
    - Download server: 
    - 0B downloaded of 0B
    - Download started on: .
    - Download ended on: Mon Feb 10 2020 18:49:11 GMT+0100 (CET).
    - Download duration: 00:03:05.
    - Average total download speed: 0B/s = total downloaded bytes / download duration.
    - Average total bandwidth: 0B/s, average accumulation of all file chunks speed, downloaded concurrently.
    - Average file chunks download speed: 0B/s, average of all downloaded file chunks speed.
    - Max 6 concurrent files using 6 threads.

    Total 0 files:
    - 0 downloaded, 0 cached, 0 failed

    Details:
    
    *** End of Download Summary ***

2020-02-10 18:49:11.884 - info:
Install summary of 0 components:

    Install started on: did not start installing.

    Install ended on: unknown end time.

    Install duration:  0.000s .

    Install idle time: 0.000s .

    Real install duration (duration - idle time): 0.000s .

    Install 0 components.

        - Up-to-date 0 components.

    Install failed 0 files.

    Install skipped 0 files.

    Install details:

    None

2020-02-10 18:49:11.885 - info:
Uninstall summary of 0 components:

    Uninstall started on: did not start uninstalling.

    Uninstall ended on: 0.

    Uninstall duration:  0.000s .

    Uninstalll idle time: 0.000s .

    Real uninstall duration (duration - idle time): 0.000s .

    Uninstall 0 components.

        - Already Uninstall 0 components.

    Uninstall failed 0 files.

    Uninstall skipped 0 files.

    Uninstall details:

    None

2020-02-10 18:49:11.887 - info: [Download Service]:exiting download service

2020-02-10 18:49:11.888 - info: download service terminated due to receipt of signal SIGTERM with code: null
2020-02-11 12:15:44.413 - info: expecting to find package.json: /opt/nvidia/sdkmanager/resources/app/package.json
2020-02-11 12:15:44.416 - info: images path /opt/nvidia/sdkmanager/resources/app/output/dist/electron/images/
2020-02-11 12:15:44.555 - info:

*********************************** SDK Manager initialized ***********************************
2020-02-11 12:15:44.555 - info: Time: 2020-02-11_12:15:44
2020-02-11 12:15:44.555 - info: Client: UI 1.0.0.5517
2020-02-11 12:15:44.555 - info: Command line args:
2020-02-11 12:15:44.556 - info: **********************************************************************

2020-02-11 12:15:46.838 - warn: Registering a callback with no name for event: Session started
2020-02-11 12:15:46.840 - warn: Registering a callback with no name for event: Session resumed
2020-02-11 12:15:46.852 - info: forking worker process
2020-02-11 12:15:46.861 - info: initializing the download service
2020-02-11 12:15:46.874 - info: forking a child process for the download service pid 26307
2020-02-11 12:15:46.912 - info: Initializing download manager with 6
2020-02-11 12:15:46.925 - warn: Registering a callback with no name for event: Report component install/uninstall error messages
2020-02-11 12:15:46.925 - warn: Registering a callback with no name for event: Report component install/uninstall error code/type
2020-02-11 12:15:46.938 - warn: Registering a callback with no name for event: File download in progress
2020-02-11 12:15:46.938 - warn: Registering a callback with no name for event: File finished downloading
2020-02-11 12:15:46.938 - warn: Registering a callback with no name for event: File download in progress
2020-02-11 12:15:46.938 - warn: Registering a callback with no name for event: File finished downloading
2020-02-11 12:15:46.938 - warn: Registering a callback with no name for event: Component init status
2020-02-11 12:15:46.938 - warn: Registering a callback with no name for event: Component progress for action
2020-02-11 12:15:46.938 - warn: Registering a callback with no name for event: Component finished action
2020-02-11 12:15:46.941 - warn: Registering a callback with no name for event: File pending download
2020-02-11 12:15:46.942 - warn: Registering a callback with no name for event: File started downloading
2020-02-11 12:15:46.942 - warn: Registering a callback with no name for event: File finished downloading
2020-02-11 12:15:46.942 - warn: Registering a callback with no name for event: File checksum verifying
2020-02-11 12:15:46.942 - warn: Registering a callback with no name for event: Component init status
2020-02-11 12:15:46.942 - warn: Registering a callback with no name for event: Component started action
2020-02-11 12:15:46.942 - warn: Registering a callback with no name for event: Component finished action
2020-02-11 12:15:47.241 - warn: Registering a callback with no name for event: Terminal output
2020-02-11 12:15:47.241 - warn: Registering a callback with no name for event: undefined
2020-02-11 12:15:47.241 - warn: Registering a callback with no name for event: Component download in progress
2020-02-11 12:15:47.241 - warn: Registering a callback with no name for event: Component progress for action
2020-02-11 12:15:47.241 - warn: Registering a callback with no name for event: Component started action
2020-02-11 12:15:47.241 - warn: Registering a callback with no name for event: File started downloading
2020-02-11 12:15:47.241 - warn: Registering a callback with no name for event: Component init status
2020-02-11 12:15:47.241 - warn: Registering a callback with no name for event: Component finished downloading
2020-02-11 12:15:47.241 - warn: Registering a callback with no name for event: Group finished downloading
2020-02-11 12:15:47.242 - warn: Registering a callback with no name for event: Component finished downloading
2020-02-11 12:15:47.242 - warn: Registering a callback with no name for event: Component finished action
2020-02-11 12:15:47.489 - info: Begin to create timing task for auto update.
2020-02-11 12:15:47.618 - info: Host OS: Ubuntu1604
2020-02-11 12:15:47.619 - info: packageJson: /opt/nvidia/sdkmanager/resources/app/package.json
2020-02-11 12:15:47.634 - info: [Download Service]:loading the download service

2020-02-11 12:15:47.634 - info: [Download Service]:initialized download service

2020-02-11 12:15:47.635 - info: [Download Service]:got heartbeat request

2020-02-11 12:15:47.636 - info: download service is alive
2020-02-11 12:15:47.663 - info: config:
{ mainRepoURL: ‘https://developer.download.nvidia.com/sdkmanager/sdkm-config/main/sdkml1_repo.json’,
PIDServer: ‘P’,
DevZoneServer: ‘P’ }
2020-02-11 12:15:47.669 - info: initDevzoneTab…
2020-02-11 12:15:47.672 - info: requesting WebContents…
2020-02-11 12:15:47.688 - info: manifest: {“name”:“sdkmanager”,“releaseVersion”:“1.0.0”,“releaseRevision”:“0”,“releaseBuild”:“5517”,“release”:false}
2020-02-11 12:15:47.688 - info: Setting GA parameters: title SDK Manager 1.0.0.5517 version 1.0.0 dev: 0 internal: false
2020-02-11 12:15:47.688 - info: autoLogin failed: Aborting auto login since there is no logged in user
2020-02-11 12:15:47.691 - info: Report to Google Analytics: shouldReport = true
2020-02-11 12:15:47.691 - info: Initializing GA analytics. Application: SDK Manager 1.0.0.5517. Version: 1.0.0.5517. isCLI: false. isDebug: 0. NV User: false
2020-02-11 12:15:47.693 - info: Initialized GA visitor with: TrackID: UA-59254929-54 UserID 8c4cb1f0-8c46-5577-b018-f0a5aa8a7c8c
2020-02-11 12:15:47.693 - info: GA analytics: setting custom dimensions: UserType, SDKMode, SDKMVersion External UI 1.0.0.5517
2020-02-11 12:15:47.704 - info: mainRepoUrl: https://developer.download.nvidia.com/sdkmanager/sdkm-config/main/sdkml1_repo.json
2020-02-11 12:15:47.706 - info: logging in with l1 url: https://developer.download.nvidia.com/sdkmanager/sdkm-config/main/sdkml1_repo.json
2020-02-11 12:15:47.856 - info: Create timing task for auto update successfully.
2020-02-11 12:15:56.188 - info: Logging in with sso login method…
2020-02-11 12:15:56.285 - info: posting login request. url: https://devzone.auth0.com/oauth/token
2020-02-11 12:15:56.344 - info: User agent for requests: SDKM/1.0.0.5517 (Ubuntu 1604)
2020-02-11 12:16:05.826 - error: get token post request failed. Status code: 403
2020-02-11 12:16:05.827 - info: posting login request. url: https://devzone.auth0.com/oauth/token
2020-02-11 12:16:18.057 - info: get user programs. url: https://developer.nvidia.com/api/assets/v1/current_user_sdk/programs
2020-02-11 12:16:26.780 - info: the DevZone programs that user can access:
2020-02-11 12:16:26.780 - info: { id: 874688, name: NVIDIA Developer Program }
2020-02-11 12:16:26.807 - info: Retrieving Data…
2020-02-11 12:16:26.807 - info: Processing Data…
2020-02-11 12:16:26.834 - info: logging sso server type to GA
2020-02-11 12:16:26.853 - info: Loading data from server: l1url. Url: https://developer.download.nvidia.com/sdkmanager/sdkm-config/main/sdkml1_repo.json
2020-02-11 12:16:39.131 - error: sdkml1_repo.json download failed with error ETIMEDOUT, request url: https://developer.download.nvidia.com/sdkmanager/sdkm-config/main/sdkml1_repo.json
2020-02-11 12:16:39.132 - error:
{ code: ‘ETIMEDOUT’, messsage: ‘ETIMEDOUT’ }
2020-02-11 12:16:39.133 - error:
{ message: ‘Parse Level 1 Repo failed’,
stack: ‘Error: Parse Level 1 Repo failed\n at file:///opt/nvidia/sdkmanager/resources/app/output/dist/electron/renderer.js:1195:8124\n at ’ }
2020-02-11 12:16:39.134 - error: failed to initialize data manager. Error:
{ message: ‘Parse Level 1 Repo failed’,
stack: ‘Error: Parse Level 1 Repo failed\n at file:///opt/nvidia/sdkmanager/resources/app/output/dist/electron/renderer.js:1195:8124\n at ’ }
2020-02-11 12:17:18.833 - info: Loading data from server: l1url. Url: https://developer.download.nvidia.com/sdkmanager/sdkm-config/main/sdkml1_repo.json
2020-02-11 12:17:31.484 - error: sdkml1_repo.json download failed with error ETIMEDOUT, request url: https://developer.download.nvidia.com/sdkmanager/sdkm-config/main/sdkml1_repo.json
2020-02-11 12:17:31.485 - error:
{ code: ‘ETIMEDOUT’, messsage: ‘ETIMEDOUT’ }
2020-02-11 12:17:31.485 - error:
{ message: ‘Parse Level 1 Repo failed’,
stack: ‘Error: Parse Level 1 Repo failed\n at file:///opt/nvidia/sdkmanager/resources/app/output/dist/electron/renderer.js:1195:8124\n at ’ }
2020-02-11 12:17:31.485 - error: failed to initialize data manager. Error:
{ message: ‘Parse Level 1 Repo failed’,
stack: ‘Error: Parse Level 1 Repo failed\n at file:///opt/nvidia/sdkmanager/resources/app/output/dist/electron/renderer.js:1195:8124\n at ’ }
2020-02-11 13:31:50.206 - info: Loading data from server: l1url. Url: https://developer.download.nvidia.com/sdkmanager/sdkm-config/main/sdkml1_repo.json
2020-02-11 13:31:52.070 - info: cleaning up engine
2020-02-11 13:31:52.071 - info: installManager cleanup
2020-02-11 13:31:52.071 - info: cleanning up the downloader
2020-02-11 13:31:52.088 - info: The overall duration (Download + Install) is 01:16:05

2020-02-11 13:31:52.099 - info:

*** Download Summary ***

    - Bundle: 
    - Download server: 
    - 0B downloaded of 0B
    - Download started on: .
    - Download ended on: Tue Feb 11 2020 13:31:52 GMT+0100 (CET).
    - Download duration: 01:16:05.
    - Average total download speed: 0B/s = total downloaded bytes / download duration.
    - Average total bandwidth: 0B/s, average accumulation of all file chunks speed, downloaded concurrently.
    - Average file chunks download speed: 0B/s, average of all downloaded file chunks speed.
    - Max 6 concurrent files using 6 threads.

    Total 0 files:
    - 0 downloaded, 0 cached, 0 failed

    Details:
    
    *** End of Download Summary ***

2020-02-11 13:31:52.100 - info:
Install summary of 0 components:

    Install started on: did not start installing.

    Install ended on: unknown end time.

    Install duration:  0.000s .

    Install idle time: 0.000s .

    Real install duration (duration - idle time): 0.000s .

    Install 0 components.

        - Up-to-date 0 components.

    Install failed 0 files.

    Install skipped 0 files.

    Install details:

    None

2020-02-11 13:31:52.104 - info:
Uninstall summary of 0 components:

    Uninstall started on: did not start uninstalling.

    Uninstall ended on: 0.

    Uninstall duration:  0.000s .

    Uninstalll idle time: 0.000s .

    Real uninstall duration (duration - idle time): 0.000s .

    Uninstall 0 components.

        - Already Uninstall 0 components.

    Uninstall failed 0 files.

    Uninstall skipped 0 files.

    Uninstall details:

    None

2020-02-11 13:31:52.108 - info: [Download Service]:exiting download service

2020-02-11 13:31:52.108 - info: download service terminated due to receipt of signal SIGTERM with code: null

Without web access you won’t be able to obtain anything:

2020-02-10 13:03:12.154 - error: sdkml1_repo.json download failed with error ETIMEDOUT, request url: https://developer.download.nvidia.com/sdkmanager/sdkm-config/main/sdkml1_repo.json

What happens if you “ping developer.download.nvidia.com”? What happens if you manually use a web browser to this address?
https://developer.download.nvidia.com/sdkmanager/sdkm-config/main/sdkml1_repo.json

Having a similar issue, filed this bug report. https://developer.nvidia.com/nvidia_bug/2904030

I have this same issue. I have confirmed I am logged into the correct account and have Nvidia Developer Program under “my programs”. I have included the relevant log filessdkm.log (16.2 KB)

I’m having the same issue. Has anyone been able to resolve this yet? Here are some screenshots of the issues I’m having

Some additional info, I can open both “developer.download.nvidia.com” as well as “https://developer.download.nvidia.com/sdkmanager/sdkm-config/main/sdkml1_repo.json” (the latter of which will allow me to download the json file).

If I ping them, “developer.download.nvidia.com” will give me results back, though it will be unable to ping "https://developer.download.nvidia.com/sdkmanager/sdkm-config/main/sdkml1_repo.json"

Actual file names cannot be pinged, only the base URL. However, you should be able to enter the address of any particular file in your web browser and see if the browser finds the file and attempts to download it. The json file just happens to be the most important one because it is the start of all other downloads. If the json file can be downloaded, then you should be good to at least start. If other files cannot be downloaded, but the json is successful, then it is a different debug issue.

One common issue people sometimes have is that there are actually two types of logins: One for NVIDIA partners, and another for regular developers. You would need to be certain your login was set to use the correct partner/developer option.

Sometimes if you have a failed login issue and if you have a URL, then you could use a web browser to go there and see what happens when you log in with the web browser.

Thanks for the feedback! I am definitely logged into the developer section (would it let me login as a partner without actually being a partner? I have no idea). And it does show I’m a member of the developer team in SDK manager, so it definitely recognizes everything correctly, it just doesn’t seem to take that data and apply it in the SDK.

It appears I can download the file though through the web browser though, so that’s good news. I guess that eliminates the issue.

Is it possible that I need to be signed up for another development group for the SDKs? The description of the developer program doesn’t make it sound like that’s the case but it seems like it’s either that or an account/app related issue on Nvidia’s end.

Your existing login should be fine for flashing and installing to the Jetson line of products.

It sure should, but I can’t get access to the L4T tools for the host computer without them bridging this gap. As of now, I can’t get access to it without being able to get the necessary SDK through their app (which doesn’t recognize that I have access to said SDKs).

I wish they’d just let us download them directly rather than go through an app if the app itself is the primary cause of the access issues.

Sometimes there will be an issue with the SDKM content itself somehow becoming corrupt, and then deleting and running again will help. It would take time to download again, but you could delete your PC’s “~/.nvsdkm” directory and “~/nvidia” directory, and then run the SDKM again. Those two directories would be recreated when you run SDKM again.

If that doesn’t work, then you’ll probably have to provide one of the logs from SDKM (I’m not sure which log, someone else may want to mention which log shows login errors/issue).

Note that command line flash allows you to just download and flash (in which case any Linux PC works, I do this with Fedora), and no GUI is required. When running the JetPack/SDKM GUI this is just a front end to the command line tools. In terms of adding extra packages, JetPack/SDKM is the correct way to add them for releases before L4T R32.3.1, and that after this “.deb” packages made it possible to add content directly via the “apt” mechanism in a booted Jetson.

2 Likes

I have downloaded and installed SDK Manager but after I log in I get the Issue(I have attached the screenshot below)

I tried reinstalling, but again the issue. Also, I logged into Nvidia Developer site.
Please help me to resolve this.

1 Like

Hi darshancganji12,

Please follow up this issue at TX2 sdkmanager error:OOPS! Could not load the NVIDIA SDK details

I have this same issue. I have confirmed I am logged into the correct account and have Nvidia Developer Program under “my programs”. I have included the relevant log files nvsdkm.zip (18.2 KB)

Hi 806174312,

Please try it again. If still failed, please help to open a new topic. Thanks

I’ve had identical problem after I tried to run SDK Manager without switching back to user account after installation. Since I used sudo, the home directory for root did not change, the .nvsdkm directory created in the user’s home (and all files inside) was owned by root. After changing ownership the “no sdk available” error disappeared.
You can also delete the directory and start the manager from the user’s account.

2 Likes

hi,
me also experiencing the same issues, after rebooting jetson tx2 because of error occur during flash. when I open the sdkmanager again, it says that no SDKs are available for your account