# NVIDIA Careers Account Inactive and Password Reset Failed

**URL:** <https://forums.developer.nvidia.com/t/nvidia-careers-account-inactive-and-password-reset-failed/384301>\
**Category:** Forum Feedback\
**Created:** [September 25, 2026, 4:29pm UTC](https://forums.developer.nvidia.com/t/nvidia-careers-account-inactive-and-password-reset-failed/384301 "2026-09-25T16:29:37Z")\
**Posts on this page:** 1\
**Page:** 1

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**Author:** ![zhilishui01](https://developer.download.nvidia.com/images/forums/profile-default-devtalk-84.png) [@zhilishui01](https://forums.developer.nvidia.com/u/zhilishui01)\
**Post date:** [September 25, 2026, 4:29pm UTC](https://forums.developer.nvidia.com/t/nvidia-careers-account-inactive-and-password-reset-failed/384301/1 "2026-09-25T16:29:37Z")

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Hello NVIDIA Team,

I am unable to access my NVIDIA Careers candidate account. When I sign in, I receive the following error:  
`{"errorMessage":"Account is Inactive","failover":false}`

When I try to reset my password, I receive:  
`Failed to initiate password reset, please contact administrator.`

I may have duplicate candidate profiles associated with different sign-in methods. Could someone from the NVIDIA Careers or HR team please check my account, reactivate the correct profile, and preserve my existing applications?

I can provide my registered email address and application details through a private message.

Thank you.