Nvidia DLI account disabled

[Adx0a]

Hi,

First of all, I apologize if this is not the correct place to post this.

Due to a server error, I am no longer able to access Nvidia DLI using my academic email address. When attempting to log in, I receive the following message:

“Your account has been disabled.”

Could someone from Nvidia please assist me in resolving this issue by reactivating my account?

I can provide my academic email address via private message if needed. I have already sent an email to dli-help@nvidia.com, but I would appreciate a quicker response if possible, as I have a deadline to complete the course.

Thank you.

[TomNVIDIA]

Hello @Adx0a

For DLI support, please see this KB:

Support for DLI Issues

For DLI Course assistance, please visit the DLI Support Page to open a support case. This ensures your request is directed to the appropriate team for timely and accurate support. When submitting your case, please make sure to select the product type “NVIDIA Training and Certification”. [image]

[Adx0a]

I have already done that, but I really need a quicker response, as I mentioned, because I have a deadline.

[TomNVIDIA]

I have alerted the DLI team of your issue.

[TomNVIDIA]

Hi @Adx0a

Your account should be good to go now.

[Adx0a]

I can’t fully express how happy I am, but I want to sincerely thank you and the entire support team for your quick response and for solving my problem.

[TomNVIDIA]

Happy to help, anytime!