nvidia-settings ERROR: Unable to load info from any available system

sglizer · February 1, 2020, 7:34am

Hi i have the same problem.

nvidia-smi
NVIDIA-SMI has failed because it couldn't communicate with the NVIDIA driver. Make sure that the latest NVIDIA driver is installed and running.

nvidia-settings

ERROR: NVIDIA driver is not loaded

ERROR: Unable to load info from any available system

Action taken:
Purged nvidia driver 415.
Installed again from https://launchpad.net/~graphics-drivers/+archive/ubuntu/ppa.
Installed sudo apt install cuda-toolkit-10-1 .
Reboot is made.

ll /etc/modprobe.d/blacklist-nvidia.conf
ls: cannot access '/etc/modprobe.d/blacklist-nvidia.conf': No such file or directory

ll /lib/modprobe.d/nvidia-blacklist.conf
ls: cannot access '/lib/modprobe.d/nvidia-blacklist.conf': No such file or directory

mokutil --sb-state
SecureBoot disabled

sudo prime-select nvidia
Info: the nvidia profile is already set

inxi -Gx
Graphics:
  Device-1: Intel 4th Gen Core Processor Integrated Graphics driver: i915 
  v: kernel bus ID: 00:02.0 
  Device-2: NVIDIA GM107M [GeForce GTX 850M] driver: N/A bus ID: 01:00.0 
  Display: x11 server: X.Org 1.20.3 driver: modesetting,nvidia 
  unloaded: fbdev,nouveau,vesa resolution: 1920x1080~60Hz 
  OpenGL: renderer: Mesa DRI Intel Haswell Mobile 
  v: 4.5 Mesa 19.1.0-devel (git-df5cd51 2019-02-28 cosmic-oibaf-ppa) 
  direct render: Yes 

sudo lshw -class video
  *-display UNCLAIMED       
       description: 3D controller
       product: GM107M [GeForce GTX 850M]
       vendor: NVIDIA Corporation
       physical id: 0
       bus info: pci@0000:01:00.0
       version: a2
       width: 64 bits
       clock: 33MHz
       capabilities: pm msi pciexpress bus_master cap_list
       configuration: latency=0
       resources: memory:f6000000-f6ffffff memory:e0000000-efffffff memory:f0000000-f1ffffff ioport:e000(size=128) memory:f7000000-f707ffff
  *-display
       description: VGA compatible controller
       product: 4th Gen Core Processor Integrated Graphics Controller
       vendor: Intel Corporation
       physical id: 2
       bus info: pci@0000:00:02.0
       version: 06
       width: 64 bits
       clock: 33MHz
       capabilities: msi pm vga_controller bus_master cap_list rom
       configuration: driver=i915 latency=0
       resources: irq:37 memory:f7400000-f77fffff memory:d0000000-dfffffff ioport:f000(size=64) memory:c0000-dffff

dpkg -l | grep nvidia
ii  libnvidia-cfg1-415:amd64                        415.27-0ubuntu0~gpu18.10.1                                  amd64        NVIDIA binary OpenGL/GLX configuration library
ii  libnvidia-common-415                            415.27-0ubuntu0~gpu18.10.1                                  all          Shared files used by the NVIDIA libraries
rc  libnvidia-compute-390:amd64                     390.87-0ubuntu1                                             amd64        NVIDIA libcompute package
rc  libnvidia-compute-390:i386                      390.87-0ubuntu1                                             i386         NVIDIA libcompute package
ii  libnvidia-compute-415:amd64                     415.27-0ubuntu0~gpu18.10.1                                  amd64        NVIDIA libcompute package
ii  libnvidia-compute-415:i386                      415.27-0ubuntu0~gpu18.10.1                                  i386         NVIDIA libcompute package
ii  libnvidia-decode-415:amd64                      415.27-0ubuntu0~gpu18.10.1                                  amd64        NVIDIA Video Decoding runtime libraries
ii  libnvidia-decode-415:i386                       415.27-0ubuntu0~gpu18.10.1                                  i386         NVIDIA Video Decoding runtime libraries
ii  libnvidia-encode-415:amd64                      415.27-0ubuntu0~gpu18.10.1                                  amd64        NVENC Video Encoding runtime library
ii  libnvidia-encode-415:i386                       415.27-0ubuntu0~gpu18.10.1                                  i386         NVENC Video Encoding runtime library
ii  libnvidia-fbc1-415:amd64                        415.27-0ubuntu0~gpu18.10.1                                  amd64        NVIDIA OpenGL-based Framebuffer Capture runtime library
ii  libnvidia-fbc1-415:i386                         415.27-0ubuntu0~gpu18.10.1                                  i386         NVIDIA OpenGL-based Framebuffer Capture runtime library
ii  libnvidia-gl-415:amd64                          415.27-0ubuntu0~gpu18.10.1                                  amd64        NVIDIA OpenGL/GLX/EGL/GLES GLVND libraries and Vulkan ICD
ii  libnvidia-gl-415:i386                           415.27-0ubuntu0~gpu18.10.1                                  i386         NVIDIA OpenGL/GLX/EGL/GLES GLVND libraries and Vulkan ICD
ii  libnvidia-ifr1-415:amd64                        415.27-0ubuntu0~gpu18.10.1                                  amd64        NVIDIA OpenGL-based Inband Frame Readback runtime library
ii  libnvidia-ifr1-415:i386                         415.27-0ubuntu0~gpu18.10.1                                  i386         NVIDIA OpenGL-based Inband Frame Readback runtime library
ii  nvidia-compute-utils-415                        415.27-0ubuntu0~gpu18.10.1                                  amd64        NVIDIA compute utilities
ii  nvidia-dkms-415                                 415.27-0ubuntu0~gpu18.10.1                                  amd64        NVIDIA DKMS package
ii  nvidia-driver-415                               415.27-0ubuntu0~gpu18.10.1                                  amd64        NVIDIA driver metapackage
ii  nvidia-kernel-common-415                        415.27-0ubuntu0~gpu18.10.1                                  amd64        Shared files used with the kernel module
ii  nvidia-kernel-source-415                        415.27-0ubuntu0~gpu18.10.1                                  amd64        NVIDIA kernel source package
ii  nvidia-prime                                    0.8.10                                                      all          Tools to enable NVIDIA's Prime
ii  nvidia-settings                                 418.39-0ubuntu1                                             amd64        Tool for configuring the NVIDIA graphics driver
ii  nvidia-utils-415                                415.27-0ubuntu0~gpu18.10.1                                  amd64        NVIDIA driver support binaries
ii  xserver-xorg-video-nvidia-415                   415.27-0ubuntu0~gpu18.10.1                                  amd64        NVIDIA binary Xorg driver

dpkg -l | grep cuda
ii  cuda-cudart-10-1                                10.1.105-1                                                  amd64        CUDA Runtime native Libraries
ii  cuda-cufft-10-1                                 10.1.105-1                                                  amd64        CUFFT native runtime libraries
ii  cuda-curand-10-1                                10.1.105-1                                                  amd64        CURAND native runtime libraries
ii  cuda-cusolver-10-1                              10.1.105-1                                                  amd64        CUDA solver native runtime libraries
ii  cuda-cusparse-10-1                              10.1.105-1                                                  amd64        CUSPARSE native runtime libraries
ii  cuda-libraries-10-1                             10.1.105-1                                                  amd64        CUDA Libraries 10.1 meta-package
ii  cuda-license-10-1                               10.1.105-1                                                  amd64        CUDA licenses
ii  cuda-npp-10-1                                   10.1.105-1                                                  amd64        NPP native runtime libraries
ii  cuda-nvgraph-10-1                               10.1.105-1                                                  amd64        NVGRAPH native runtime libraries
ii  cuda-nvjpeg-10-1                                10.1.105-1                                                  amd64        NVJPEG native runtime libraries
ii  cuda-nvrtc-10-1                                 10.1.105-1                                                  amd64        NVRTC native runtime libraries
ii  cuda-repo-ubuntu1810                            10.1.105-1                                                  amd64        cuda repository configuration files

nvidia-bug-report.log.gz (67.8 KB)

generix · February 1, 2020, 7:34am

sglizer, you’re running a 5.0 kernel, there’s currently no compatible driver in the Ubuntu ppa/repo as you would need a v418 driver for that.

sglizer · February 1, 2020, 7:34am

Thanks, how stupid of me don’t check the compatibilities for new kernel. I have installed new drivers from: https://www.nvidia.com/download/driverResults.aspx/142958/en-us. Everything works now. Pre-check script failed but it’s happens a lot, continue anyway.

hungjovin · February 29, 2020, 1:59am

prime-select nvidia

It works for me to reback to Nvidia drive.Thanks.

andorjkiss · May 6, 2020, 5:49pm

We’re having a similar problem with ONLY the gui; everything works and installs. We are running 18.04 HWE, on a SuperMicro H11DSi mobo, with two RTX TITANs (nlink) and we’re using the ASPEED vga output. The GPUs are for working and not for video. CUDA is installed as per the nVIDIA guide. CUDA works, drivers seem to load fine, but nvidia-settings seems to be broken.

We sometimes get the <g_is_object (object)’ failed> response when attempting to run nvidia-settings from terminal.

generix · February 1, 2020, 8:12am

andorjkiss, stop spamming everybodies inboxes.
nvidia-settings is only for graphics settings, it needs an Xserver running on an Nvidia GPU. Your Xserver is running on the ASPEED, so nvidia-settings will fail. No bug, expected.
No graphics on nvidia gpu = no graphics settings = no nvidia-settings.

jo.lanonse · May 6, 2020, 6:02pm

Hello !

Upgrading from Ubuntu 19.04 to 19.10,
i lost my second LG Monitor.

I need Dual Monitor,
Please help me !

:~$ sudo nvidia-settings
ERROR: NVIDIA driver is not loaded
ERROR: Unable to load info from any available system
(nvidia-settings:7197): GLib-GObject-CRITICAL **: 00:00:59.225: g_object_unref: assertion ‘G_IS_OBJECT (object)’ failed
** Message: 00:00:59.228: PRIME: Requires offloading
** Message: 00:00:59.228: PRIME: is it supported? yes

:~$ sudo prime-select nvidia

:~$ sudo prime-select query
nvidia

:~$ lspci
00:00.0 Host bridge: Intel Corporation 8th Gen Core 4-core Processor Host Bridge/DRAM Registers [Coffee Lake H] (rev 07)
00:01.0 PCI bridge: Intel Corporation Xeon E3-1200 v5/E3-1500 v5/6th Gen Core Processor PCIe Controller (x16) (rev 07)
00:02.0 VGA compatible controller: Intel Corporation UHD Graphics 630 (Mobile)
00:04.0 Signal processing controller: Intel Corporation Xeon E3-1200 v5/E3-1500 v5/6th Gen Core Processor Thermal Subsystem (rev 07)
00:08.0 System peripheral: Intel Corporation Xeon E3-1200 v5/v6 / E3-1500 v5 / 6th/7th Gen Core Processor Gaussian Mixture Model
00:12.0 Signal processing controller: Intel Corporation Cannon Lake PCH Thermal Controller (rev 10)
00:14.0 USB controller: Intel Corporation Cannon Lake PCH USB 3.1 xHCI Host Controller (rev 10)
00:14.2 RAM memory: Intel Corporation Cannon Lake PCH Shared SRAM (rev 10)
00:14.3 Network controller: Intel Corporation Wireless-AC 9560 [Jefferson Peak] (rev 10)
00:15.0 Serial bus controller [0c80]: Intel Corporation Cannon Lake PCH Serial IO I2C Controller #0 (rev 10)
00:15.1 Serial bus controller [0c80]: Intel Corporation Cannon Lake PCH Serial IO I2C Controller #1 (rev 10)
00:16.0 Communication controller: Intel Corporation Cannon Lake PCH HECI Controller (rev 10)
00:17.0 SATA controller: Intel Corporation Cannon Lake Mobile PCH SATA AHCI Controller (rev 10)
00:1b.0 PCI bridge: Intel Corporation Cannon Lake PCH PCI Express Root Port #21 (rev f0)
00:1d.0 PCI bridge: Intel Corporation Cannon Lake PCH PCI Express Root Port #9 (rev f0)
00:1d.5 PCI bridge: Intel Corporation Cannon Lake PCH PCI Express Root Port #14 (rev f0)
00:1f.0 ISA bridge: Intel Corporation Device a30d (rev 10)
00:1f.3 Audio device: Intel Corporation Cannon Lake PCH cAVS (rev 10)
00:1f.4 SMBus: Intel Corporation Cannon Lake PCH SMBus Controller (rev 10)
00:1f.5 Serial bus controller [0c80]: Intel Corporation Cannon Lake PCH SPI Controller (rev 10)
01:00.0 3D controller: NVIDIA Corporation GP107M [GeForce GTX 1050 Ti Mobile] (rev a1)
01:00.1 Audio device: NVIDIA Corporation GP107GL High Definition Audio Controller (rev a1)
3b:00.0 Non-Volatile memory controller: Sandisk Corp Device 5004 (rev 01)
3c:00.0 Ethernet controller: Qualcomm Atheros Killer E2400 Gigabit Ethernet Controller (rev 10)

:~$ lspci | grep “VGA”
00:02.0 VGA compatible controller: Intel Corporation UHD Graphics 630 (Mobile)

:~$ lshw

…
*-display UNCLAIMED
description: 3D controller
product: GP107M [GeForce GTX 1050 Ti Mobile]
vendor: NVIDIA Corporation
physical id: 0
bus info: pci@0000:01:00.0
version: a1
width: 64 bits
clock: 33MHz
capabilities: bus_master cap_list
configuration: latency=0
resources: memory:ea000000-eaffffff memory:c0000000-cfffffff memory:e8000000-e9ffffff ioport:4000(size=128) memory:eb000000-eb07ffff
…

:~$ xrandr
Screen 0: minimum 320 x 200, current 1920 x 1080, maximum 8192 x 8192
eDP-1 connected primary 1920x1080+0+0 (normal left inverted right x axis y axis) 344mm x 194mm
1920x1080 60.02*+ 60.01 59.97 59.96 59.93 48.02
1680x1050 59.95 59.88
1600x1024 60.17
1400x1050 59.98
1600x900 59.99 59.94 59.95 59.82
1280x1024 60.02
1440x900 59.89
1400x900 59.96 59.88
1280x960 60.00
1440x810 60.00 59.97
1368x768 59.88 59.85
1360x768 59.80 59.96
1280x800 59.99 59.97 59.81 59.91
1152x864 60.00
1280x720 60.00 59.99 59.86 59.74
1024x768 60.04 60.00
960x720 60.00
928x696 60.05
896x672 60.01
1024x576 59.95 59.96 59.90 59.82
960x600 59.93 60.00
960x540 59.96 59.99 59.63 59.82
800x600 60.00 60.32 56.25
840x525 60.01 59.88
864x486 59.92 59.57
800x512 60.17
700x525 59.98
800x450 59.95 59.82
640x512 60.02
720x450 59.89
700x450 59.96 59.88
640x480 60.00 59.94
720x405 59.51 58.99
684x384 59.88 59.85
680x384 59.80 59.96
640x400 59.88 59.98
576x432 60.06
640x360 59.86 59.83 59.84 59.32
512x384 60.00
512x288 60.00 59.92
480x270 59.63 59.82
400x300 60.32 56.34
432x243 59.92 59.57
320x240 60.05
360x202 59.51 59.13
320x180 59.84 59.32
DP-1 disconnected (normal left inverted right x axis y axis)
HDMI-1 disconnected (normal left inverted right x axis y axis)
DP-2 disconnected (normal left inverted right x axis y axis)
HDMI-2 disconnected (normal left inverted right x axis y axis)

Secure boot is disabled in bios

Thank you for all.

There is a link to my nvidia-bug-report.sh : http://dl.free.fr/ga60RsVLi
nvidia-bug-report.log (1.24 MB)

generix · March 10, 2020, 2:55pm

Please make sure secure boot is disabled in bios.
Please run nvidia-bug-report.sh as root and attach the resulting .gz file to your post. Hovering the mouse over an existing post of yours will reveal a paperclip icon.
https://devtalk.nvidia.com/default/topic/1043347/announcements/attaching-files-to-forum-topics-posts/

jo.lanonse · March 10, 2020, 2:56pm

Hi Everybody !

I modified my post #27 : https://devtalk.nvidia.com/default/topic/1032882/linux/nvidia-settings-error-unable-to-load-info-from-any-available-system/post/5407368/#5407368

Thank you generix for your tips,
i added nvidia bug report file,
i am still waiting for a solution.

generix · March 10, 2020, 2:56pm

You’re running a 4.15 kernel that was compiled with gcc 7.4, yet your current system compiler is gcc 9. Since you’re running ubuntu 19.10, the standard kernel should be 5.3. Please switch to the current kernel in grub.

jo.lanonse · March 10, 2020, 2:56pm

Hi generix !

I followed your advice but unfortunately dual boot doesn’t work !

My new conf

uname -a

Linux XOOXBOT 5.3.14-050314-generic #201911291040 SMP Fri Nov 29 10:42:51 UTC 2019 x86_64 x86_64 x86_64 GNU/Linux

sudo prime-select query

nvidia

sudo nvidia-settings

(nvidia-settings:6747): GLib-GObject-CRITICAL **: 23:49:22.120: g_object_unref: assertion ‘G_IS_OBJECT (object)’ failed

ERROR: nvidia-settings could not find the registry key file. This file should
have been installed along with this driver at
/usr/share/nvidia/nvidia-application-profiles-key-documentation. The
application profiles will continue to work, but values cannot be
prepopulated or validated, and will not be listed in the help text.
Please see the README for possible values and descriptions.

** Message: 23:49:22.161: PRIME: Requires offloading
** Message: 23:49:22.161: PRIME: is it supported? yes

however now the GUI has the left full menu

xrandr

Screen 0: minimum 320 x 200, current 1920 x 1080, maximum 16384 x 16384
eDP-1 connected primary 1920x1080+0+0 (normal left inverted right x axis y axis) 344mm x 194mm
1920x1080 60.02*+ 60.01 59.97 59.96 59.93 48.02
1680x1050 59.95 59.88
1600x1024 60.17
1400x1050 59.98
1600x900 59.99 59.94 59.95 59.82
1280x1024 60.02
1440x900 59.89
1400x900 59.96 59.88
1280x960 60.00
1440x810 60.00 59.97
1368x768 59.88 59.85
1360x768 59.80 59.96
1280x800 59.99 59.97 59.81 59.91
1152x864 60.00
1280x720 60.00 59.99 59.86 59.74
1024x768 60.04 60.00
960x720 60.00
928x696 60.05
896x672 60.01
1024x576 59.95 59.96 59.90 59.82
960x600 59.93 60.00
960x540 59.96 59.99 59.63 59.82
800x600 60.00 60.32 56.25
840x525 60.01 59.88
864x486 59.92 59.57
800x512 60.17
700x525 59.98
800x450 59.95 59.82
640x512 60.02
720x450 59.89
700x450 59.96 59.88
640x480 60.00 59.94
720x405 59.51 58.99
684x384 59.88 59.85
680x384 59.80 59.96
640x400 59.88 59.98
576x432 60.06
640x360 59.86 59.83 59.84 59.32
512x384 60.00
512x288 60.00 59.92
480x270 59.63 59.82
400x300 60.32 56.34
432x243 59.92 59.57
320x240 60.05
360x202 59.51 59.13
320x180 59.84 59.32
DP-1 disconnected (normal left inverted right x axis y axis)
HDMI-1 disconnected (normal left inverted right x axis y axis)
DP-2 disconnected (normal left inverted right x axis y axis)
HDMI-2 disconnected (normal left inverted right x axis y axis)

lspci | grep 'VGA'

00:02.0 VGA compatible controller: Intel Corporation UHD Graphics 630 (Mobile)

lshw

…

       *-display
            description: 3D controller
            product: GP107M [GeForce GTX 1050 Ti Mobile]
            vendor: NVIDIA Corporation
            physical id: 0
            bus info: pci@0000:01:00.0
            version: a1
            width: 64 bits
            clock: 33MHz
            capabilities: bus_master cap_list rom
            configuration: <b>driver=nvidia</b> latency=0
            resources: irq:138 memory:ea000000-eaffffff memory:c0000000-cfffffff memory:e8000000-e9ffffff ioport:4000(size=128) memory:eb000000-eb07ffff
    *-display
         description: VGA compatible controller
         product: UHD Graphics 630 (Mobile)
         vendor: Intel Corporation
         physical id: 2
         bus info: pci@0000:00:02.0
         version: 00
         width: 64 bits
         clock: 33MHz
         capabilities: vga_controller bus_master cap_list rom
         configuration: driver=i915 latency=0
         resources: irq:129 memory:ec000000-ecffffff memory:80000000-8fffffff ioport:5000(size=64) memory:c0000-dffff

…

Ubuntu Settings > Devices > Displays

only built-in display is present, no dual mode

sudo nvidia-bug-report.sh

Attachment has this new report file

Please, I am waiting for your help.
nvidia-bug-report.log.gz (381 KB)

generix · March 10, 2020, 2:56pm

After switching kernels, your system was working. Then you chose to add a config file defining a server layout section. According to the logs, this is still active. Please remove that config file.

jo.lanonse · May 6, 2020, 6:02pm

Hello !

Now there is a knockout in France, a knockout in my job, knockout in my PC and a knockout in my mind !!!

i updated to Ubuntu 19.10

i updated to Linux kernel 5.4.1

i updated to nvidia-driver-440

lsb_release -a

No LSB modules are available.
Distributor ID: Ubuntu
Description: Ubuntu 19.10
Release: 19.10
Codename: eoan

uname -a

Linux XOOXBOT 5.4.1-050401-generic #201911290555 SMP Fri Nov 29 11:03:47 UTC 2019 x86_64 x86_64 x86_64 GNU/Linux

lshw

…
*-display
description: 3D controller
product: GP107M [GeForce GTX 1050 Ti Mobile]
vendor: NVIDIA Corporation
physical id: 0
bus info: pci@0000:01:00.0
version: a1
width: 64 bits
clock: 33MHz
capabilities: bus_master cap_list rom
configuration: driver=nvidia latency=0
resources: irq:138 memory:ea000000-eaffffff memory:c0000000-cfffffff memory:e8000000-e9ffffff ioport:4000(size=128) memory:eb000000-eb07ffff
*-multimedia
description: Audio device
product: GP107GL High Definition Audio Controller
vendor: NVIDIA Corporation
physical id: 0.1
bus info: pci@0000:01:00.1
version: a1
width: 32 bits
clock: 33MHz
capabilities: bus_master cap_list
configuration: driver=snd_hda_intel latency=0
resources: irq:17 memory:eb080000-eb083fff
*-display
description: VGA compatible controller
product: UHD Graphics 630 (Mobile)
vendor: Intel Corporation
physical id: 2
bus info: pci@0000:00:02.0
version: 00
width: 64 bits
clock: 33MHz
capabilities: vga_controller bus_master cap_list rom
configuration: driver=i915 latency=0
resources: irq:129 memory:ec000000-ecffffff memory:80000000-8fffffff ioport:5000(size=64) memory:c0000-dffff
…

sudo nvidia-settings

GUI openes with full left menu

sudo prime-select query

nvidia

sudo ubuntu-drivers devices

== /sys/devices/pci0000:00/0000:00:01.0/0000:01:00.0 ==
modalias : pci:v000010DEd00001C8Csv00001028sd00000824bc03sc02i00
vendor : NVIDIA Corporation
model : GP107M [GeForce GTX 1050 Ti Mobile]
driver : nvidia-driver-440 - third-party free recommended
driver : nvidia-driver-390 - distro non-free
driver : nvidia-driver-430 - distro non-free
driver : nvidia-driver-435 - distro non-free
driver : xserver-xorg-video-nouveau - distro free builtin

== /sys/devices/pci0000:00/0000:00:14.3 ==
modalias : pci:v00008086d0000A370sv00008086sd00004030bc02sc80i00
vendor : Intel Corporation
model : Wireless-AC 9560 [Jefferson Peak]
manual_install: True
driver : backport-iwlwifi-dkms - distro free

== /sys/devices/pci0000:00/0000:00:1d.5/0000:3c:00.0 ==
modalias : pci:v00001969d0000E0A1sv00001028sd00000824bc02sc00i00
vendor : Qualcomm Atheros
model : Killer E2400 Gigabit Ethernet Controller
driver : oem-ethernet-alx-wol-dkms - third-party free

== /sys/devices/virtual/dmi/id ==
modalias : dmi:bvnDellInc.:bvr1.9.0:bd02/11/2019:svnDellInc.:pnG55587:pvr:rvnDellInc.:rn03TW4P:rvrA00:cvnDellInc.:ct10:cvr:
driver : oem-workaround-kernel-parameter-alx-enable-wol - third-party free
driver : dell-service-meta - third-party free
driver : oem-workaround-force-install-qualcomm-red - third-party free
driver : oem-workaround-force-install-intel-red - third-party free
driver : armani15-firestar15-firestarb-meta - third-party free
driver : modprobe-blacklist-psmouse - third-party free

sudo find / -name 'xorg.conf'

/root/.local/share/Trash/files/xorg.conf
find: ‘/run/user/1001/doc’: Permission denied
find: ‘/run/user/1001/gvfs’: Permission denied
/usr/share/doc/xserver-xorg-video-intel/xorg.conf

sudo vi /root/.local/share/Trash/files/xorg.conf

Section “Device”
Identifier “nVidia”
Driver “nvidia-driver-435”

Option “AccelMethod” “uxa”

EndSection

sudo vi /usr/share/doc/xserver-xorg-video-intel/xorg.conf

Section “Device”
Identifier “Intel”
Driver “intel”

Option “AccelMethod” “uxa”

EndSection

ps -A | grep -i xorg

1567 tty1 00:00:00 Xorg
2215 tty2 00:01:38 Xorg

But still no dual monitors, however when rebooting few seconds both monitors work !
Generix what file exactly to delete ?
I spend a lot time, please help me before a knockout with my wife !
nvidia-bug-report.log.gz (396 KB)

generix · March 10, 2020, 2:57pm

According to the logs, the file is gone and the nvidia gpu is properly working now, also confirmed by nvidia-settings now working. System looks good, don’t fiddle with it.
Thing is, the nvidia gpu in your notebook does not have any outputs, all external outputs are connected to the intel igpu. So external monitors should work regardless of the nvidia gpu working or not.
All external connectors are in state ‘disconnected’ though. What kind of monitor (brand/model) did you connect? Which connection (DP/HDMI) do you use? Does the notebook have more than one external connector?

jo.lanonse · March 10, 2020, 2:57pm

Laptop:

brand: Dell
Model: G5 15 5587
external connectors: HDMI 2.0 or Thunderbolt 3 (USB 3.1 Gen 2 Type-C) port/DisplayPort
spec link: https://topics-cdn.dell.com/pdf/g-series-15-5587-laptop_setup-guide_en-us.pdf

Monitor:

brand: LG
Modele: 43UD79
external connectors: HDMI 2.0 , DisplayPort 1.4, Thunderbold 3
spec lik: https://www.lg.com/uk/monitors/lg-43UD79

Connection:

I use HDMI 2.0 cable
No thunderbold cable

generix · May 6, 2020, 6:02pm

Looks like despite the nvidia gpu being a “3D controller” Dell hooked up the hdmi port to it.
Please try this:
https://devtalk.nvidia.com/default/topic/1066683/linux/ubuntu-18-04-3-blank-screen-at-startup-with-430-drivers-and-gtx-960/post/5402308/#5402308

jo.lanonse · March 10, 2020, 2:57pm

Thank you very much Generix, all is good now !

Solution for me :
https://devtalk.nvidia.com/default/topic/1066683/linux/ubuntu-18-04-3-blank-screen-at-startup-with-430-drivers-and-gtx-960/post/5402308/#5402308

See you soon or maybe not !

tomtoby007 · March 10, 2020, 3:02pm

I too had the same issue.

I solved it by disabling Secure boot.

Then it was working for me.

doshishrenik0120 · April 7, 2020, 10:53pm

Hi,

I am getting similar error

ERROR: NVIDIA driver is not loaded

ERROR: Unable to load info from any available system

Kindly help me. Stuck since long. Attaching my bug reportnvidia-bug-report.log (874.2 KB)

generix · April 8, 2020, 9:18am

You booted into an older kernel left from Ubuntu 18.04 which was compiled with gcc 7.4.0, with 20.04, gcc is now v9.2 so the driver doesn’t compile. Please boot to the correct kernel using grub menu.