Nvidia Texture Tool Exporter error: “Creating the window with GLFW failed"

I have the newest version of Photoshop and Nvidia texture tool exporter plugin, both installed two days ago. When I try to save a photoshop file as a dds I get an error:
“Error: Creating the window with GLFW failed!
Internal info: nvttui::ExporterPlugin::InitializePlugin, line 1450."
I’ve checked that my graphics driver is updated after checking other posts- which it is- so I’m not certain what else could be the problem.
I’m kind of new to all this, so any help would be appreciated!