Thanks for posting. Ok let’s try to break this down.
- By OM server, you mean the Omniverse Nucleus localhost server? Or Launcher?
- You are using Autodesk 3DSMax correct? What version? You are trying to use our Omniverse connector with it? Our latest connector only works up to 3dmsax 2024. You can start using the native Autodesk USD converter in 3dsmax 2024 and 2025 now. You do not need our connectors.
- PSD file? Photoshop? Or do you mean USD file? We don’t do anything with photoshop files
- “There is no model in the opened file” - where? You are trying to open the usd file converted from 3dsmax in USD Composer and it is blank / empty?
- You are using the “Enterprise” Edition? There is no enterprise or non-enterprise edition. It is all one version for everyone. You mean you have Enterprise Support? Can you contact your enterprise support person? If you want to have me help you connect with them, you can private message me.