hello,
new user to omniverse here.
when i try to launch the omniverse launcher, after supplying my login credentials the server replies with an error : “error invoking remote method ‘data-sharing-agreement’: FetchError: request to https://gdpr.launcher.omniverse.nvidia.com/gdpr.json failed, reason: connect ECONNREFUSED 13.32.240.69:443”.
any ideas how to resolve this issue so i can try out omniverse ?
thanks.
Can you log out of the launcher and log back in?
it doesn’t appear as though i was ever logged in. in any case, even with the application completely closed, the first thing that happens when i start it is this error.
i’m never prompted to log in.
additional info :
- there are no web browsers running when i launch the launcher.
- although there are 3 omniverse launcher processes running that apparently remain in the background after i receive the error and close the window, there are none running when i first launch it.
Hi there! Can you try accessing that link (https://gdpr.launcher.omniverse.nvidia.com/gdpr.json) in your browser and see if it works? That error can sometimes appear when the service cannot connect to the internet.
Cheers,
Edmar
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hi @emendizabal,
thanks for your reply.
yes, accessing https://gdpr.launcher.omniverse.nvidia.com/gdpr.json from a browser running on the same machine, same account, results in a json message ("By accessing or using Omniverse Beta, you agree to… "). so apparently there’s no problem getting to the omniverse machine from the pc, i think it must be a software issue with the launcher. i tried the launcher again before writing this reply thinking the problem might have been fixed if it were a server issue, since i was able to receive the json in the browser, but the problem persists.
FYI the version of the installer omniverse-launcher-win.exe is listed as 1.1.2.602. i downloaded the installer again and did a completely fresh install, the error message is shown immediately after the install as the application apparently starts directly afterwards.
Hi @xtolchinskii , thanks for your patience on this. Can you please check to see if your browser is configured for a proxy (and the launcher is not)?
Cheers,
Edmar
P.S. Please feel free to come chat with the community on Discord: NVIDIA Omniverse
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PLEASE NOTE: If you are reporting a bug/issue, please provide OS, GPU, GPU Driver, the version of the app, and full log file (if applicable). For crashes, please zip and provide a link to your logs → C:\Users\ [YOUR NAME] \ .nvidia-omniverse\logs
My browser can access messages.launcher.omniverse.nvidia.com/en/eula.json, but from NVIDIA Omniverse Launcher get the same error, I try follow this link:
Using a Proxy Server — Omniverse Launcher, but can’t do something now.
Ok so just to clarify you ARE you using a proxy but it is not working with Launcher? Have you tried to access it off the Proxy?
In terms of connect EACCES, this seems to be a low network level error, I’m not sure what exactly it means, seems like the connection was blocked. You probably need to make sure your proxy accepts HTTPS requests.
However, you should know that we do NOT recommend Launcher anymore. It is now Legacy. We recommend you remove Launcher and download kit and kit app templates directly from our Github page GitHub - NVIDIA-Omniverse/kit-app-template: Omniverse Kit App Template