Hi there. I’ve just downloaded and installed the free version of Omniverse launcher. However, I am unable to download any builds, apps, materials, etc. I click the ‘Install’ or ‘Download’ button, it turns grey for a few seconds, and then stops. No matter how many times I click the button, the item in question refuses to download or install. I’ve tried running in Administrative mode but no luck. Could the issue have to do with my company’s firewall or security policies? I’m not receiving any error messages or popups, simply just refusing to install/download.
I’m on the latest build of Windows 10, Intel i9 12900KF processor and Nvidia RTX 3090Ti with latest Studio drivers.
Hi @philip.gedarovich! Could you attach a copy of your launcher log files? They are usually found here:
C:\Users\<USERNAME>\.nvidia-omniverse\logs\launcher. Hopefully they will indicate what the issue is!
launcher.log (46.4 KB)
Hi Wendy, thanks for your response. I’ve attached the log file. Hope this will help solve the problem!
Hmm, I will need to send your log over to the dev team. The error looks like it is “Unable to get local issuer certificate”. I’ll see if they have any suggestions for this.
Hello @philip.gedarovich! From your logs, it looks like maybe your company’s IT department is blocking access to S3.
Thanks Wendy, I figured it had something to do with my company’s firewalls. I’ll escalate this to the IT department. In the meantime, is there an alternate way to download and install content out of the Launcher app?
Hi @philip.gedarovich! I am asking around, but as far as I know there isn’t an alternative way to install content from the Launcher. I will post back when I find out more information!
Hello @WendyGram ,
It seems that I have the same problem
Is there a solution ?
Hello @david.maurange! If you are seeing the same error logs, the problem is that access to S3 is being blocked, maybe by your IT department?
Hi @WendyGram, I seem to have a similar issue (FetchError: request to https://launcher-index-prod.s3.amazonaws.com/en/components.json failed, reason: unable to get local issuer certificate). I can download the .json when using Chrome thou. What exactly could be blocked here (I would need address or ports) so that I can request this be opened?