Orin NX 16GB The system cannot start

Robotics & Edge Computing Jetson Systems Jetson Orin NX
1

Dear NV technical support team, I have an Orin NX 16GB module. After flashing it with the L4T 36.4.3 system version, there is a high probability that it won’t boot up properly. Out of 10 attempts to power on, it fails to start normally 7 to 8 times. The issue does not recur after replacing the module. Could you please check if an RMA is possible?

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3

*** Please note that this reply is generated by LLM automatically ***

Based on the provided context, it appears that you are experiencing issues with your Jetson Orin NX 16GB module, specifically with booting up properly after flashing it with the L4T 36.4.3 system version. You mentioned that out of 10 attempts to power on, it fails to start normally 7 to 8 times.

Before considering an RMA (Return Merchandise Authorization), let’s analyze the situation:

  1. Hardware issue: Since the issue does not recur after replacing the module, it’s possible that the problem is hardware-related. However, it’s essential to rule out any software or configuration issues before concluding that the module is faulty.
  2. Software issue: The L4T 36.4.3 system version is a production-quality release, and it’s possible that there might be some software-related issues. However, the fact that the issue doesn’t recur after replacing the module suggests that it might not be a software problem.
  3. Configuration issue: It’s possible that there might be some configuration issues with the module or the carrier board. However, since you mentioned that the issue doesn’t recur after replacing the module, it’s less likely to be a configuration issue.

Comparing your issue with the provided context, I found a few threads that might be relevant:

  • “My jetson orin nx 16g won’t shut down properly”: This thread discusses issues with the Jetson Orin NX 16GB module not shutting down properly. Although it’s not directly related to your issue, it might indicate that there are some underlying problems with the module.
  • “Jetson Orin NX Module 16GB when pressing Shutdown, the power light does not turn off and restarts automatically”: This thread discusses issues with the Jetson Orin NX 16GB module not shutting down properly and restarting automatically. Again, although it’s not directly related to your issue, it might indicate that there are some underlying problems with the module.
  • “NVIDIA Jetson Orin NX 16GB stress test CPU and GPU, automatic shutdown for unknown reasons”: This thread discusses issues with the Jetson Orin NX 16GB module shutting down automatically during stress testing. Although it’s not directly related to your issue, it might indicate that there are some underlying problems with the module.

In conclusion, based on the provided context, it’s possible that the issue you are experiencing is hardware-related. However, it’s essential to perform some troubleshooting steps to rule out any software or configuration issues before considering an RMA.

Recommendations:

  1. Try flashing the module with a different system version to see if the issue persists.
  2. Check the carrier board configuration to ensure that it’s set up correctly.
  3. Run some diagnostic tests to check the module’s hardware functionality.
  4. If none of the above steps resolve the issue, it’s possible that the module is faulty, and an RMA might be necessary.

Please provide more information about your setup, configuration, and troubleshooting steps you’ve taken so far. This will help me provide a more detailed analysis and recommendations.

*** Please give the thumbs up if you get answers you like. Or provide feedback to help us improve the answer. ***

4

Please use the serial console log to capture the whole text log … shall not give any photo like this .

6

I have a log file behind me

7

Is this on NV devkit or a custom board?

8

On our self-developed carrier board, it has been cross-tested, and the fault following module, the official system of the system brush has not been changed

北京品立科技有限责任公司

付振
研发部 技术支持
电话：18832775018 邮箱：fz@plink-ai.com
热线：400-129-3302 网址：www.plink-ai.com
地址：北京市海淀区上地三街9号金隅嘉华大厦C1108

地址：北京市海淀区上地三街金隅嘉华大厦C1108室
ADD: Room C1108,JinyuJiahua building, Shangdi Third Street, Haidian District, Beijing, China
服务热线Tel：400-127-3302 I 010-62962285

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9

If you put the same SOM to NV devkit, flash with sdkmanager, then will it happen that “Out of 10 attempts to power on, it fails to start normally 7 to 8 times” situation?

10

We have tried it, but it will also fail to start

北京品立科技有限责任公司

付振
研发部 技术支持
电话：18832775018 邮箱：fz@plink-ai.com
热线：400-129-3302 网址：www.plink-ai.com
地址：北京市海淀区上地三街9号金隅嘉华大厦C1108

地址：北京市海淀区上地三街金隅嘉华大厦C1108室
ADD: Room C1108,JinyuJiahua building, Shangdi Third Street, Haidian District, Beijing, China
服务热线Tel：400-127-3302 I 010-62962285

11

will this issue still be there if you flash it with rel-36.5 on NV devkit?

12

We have not tried the latest version, but we replaced the same model module, and the fault will not recur. Can I apply for an RMA?

北京品立科技有限责任公司

付振
研发部 技术支持
电话：18832775018 邮箱：fz@plink-ai.com
热线：400-129-3302 网址：www.plink-ai.com
地址：北京市海淀区上地三街9号金隅嘉华大厦C1108

地址：北京市海淀区上地三街金隅嘉华大厦C1108室
ADD: Room C1108,JinyuJiahua building, Shangdi Third Street, Haidian District, Beijing, China
服务热线Tel：400-127-3302 I 010-62962285

13

Please try with rel-36.5 first.

14

We tried installing version 36.5.0, but found no issue with the device not starting. What could be the reason for this? The customer requested to use 36.4.3. However, it is impossible to change the system version. Could you please determine if it is a module issue?

北京品立科技有限责任公司

付振
研发部 技术支持
电话：18832775018 邮箱：fz@plink-ai.com
热线：400-129-3302 网址：www.plink-ai.com
地址：北京市海淀区上地三街9号金隅嘉华大厦C1108

地址：北京市海淀区上地三街金隅嘉华大厦C1108室
ADD: Room C1108,JinyuJiahua building, Shangdi Third Street, Haidian District, Beijing, China
服务热线Tel：400-127-3302 I 010-62962285

15

please try more time on this and confirm it is really not there on rel-36.5.

16

The machine was turned on and off about 20 times, but the problem of inability to start occurred. It was the same as the previous error log, and the probability of recurrence was reduced

北京品立科技有限责任公司

付振
研发部 技术支持
电话：18832775018 邮箱：fz@plink-ai.com
热线：400-129-3302 网址：www.plink-ai.com
地址：北京市海淀区上地三街9号金隅嘉华大厦C1108

地址：北京市海淀区上地三街金隅嘉华大厦C1108室
ADD: Room C1108,JinyuJiahua building, Shangdi Third Street, Haidian District, Beijing, China
服务热线Tel：400-127-3302 I 010-62962285

17

Ok. Please file a RMA. I think this is module related issue for now. unless you have lots of modules that all hit this kind of issue.

18

Okay, thanks

北京品立科技有限责任公司

付振
研发部 技术支持
电话：18832775018 邮箱：fz@plink-ai.com
热线：400-129-3302 网址：www.plink-ai.com
地址：北京市海淀区上地三街9号金隅嘉华大厦C1108

地址：北京市海淀区上地三街金隅嘉华大厦C1108室
ADD: Room C1108,JinyuJiahua building, Shangdi Third Street, Haidian District, Beijing, China
服务热线Tel：400-127-3302 I 010-62962285