Dell 7720, Windows 10, 2017 build date
I have-
DDU - full clean
CCleaner - full clean
Dell Recovery
Dell driver update
Nvidia driver update
Paid for current driver update
Roll back driver
Windows update
Removed ESET Antivirus
Have zero app on the system
Checked storage
Checked RAM
When I start up the GPU is disabled. When I enable the GPU the system has a BSOD, restarts, and then then starts. When I check the GPU It is disabled. Repeat and same process.
I am at a loss as to what I should do now. The only thing left is to bake the card but I’m thinking this is an urban legend.
Help!
Hello @acolemember , welcome to the NVIDIA developer community.
I am sorry to see that your post did not get any attention so far.
At this point my only suggestion would be to either get a refund from the vendor or contact Dell for an RMA. But I understand both of this might be difficult, given that this is a 5 to 6 year old design.
If a completely fresh installed Laptop like this with a current BIOS does not start up with the GPU enabled, it is very likely a HW issue. And yes, I would also consider “baking the GPU” and urban legend.
Thanks!
Hi, did you manage to solve the problem?
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