PCIe CAN-Interfaces not recognized

We’re experiencing a problem with one of our Jetson Xavier devices.

PCIe CAN-Interfaces are not recognized on one device.
$ lspci
0001:00:00.0 PCI bridge: NVIDIA Corporation Device 1ad2 (rev a1)
0001:01:00.0 SATA controller: Marvell Technology Group Ltd. Device 9171 (rev 12)

On the other Xaviers, however, the are recognized without any problems.
$ lspci
0001:00:00.0 PCI bridge: NVIDIA Corporation Device 1ad2 (rev a1)
0001:01:00.0 SATA controller: Marvell Technology Group Ltd. Device 9171 (rev 13)
0003:00:00.0 PCI bridge: NVIDIA Corporation Device 1ad0 (rev a1)
0003:01:00.0 Network controller: PEAK-System Technik GmbH Device 0013 (rev 01)

All of the Xaviers have been flashed using the JetPack-L4T-4.1.1-linux-x64_b57.run Installer.

We also experience issues with the fan:
https://devtalk.nvidia.com/default/topic/1046491/jetson-agx-xavier/fan-always-on/

Any suggestions? Right now we think it may be an hardware issue on the XAVIER

Hi Markstein,

If that’s the board issue, please go through RMA process:

https://developer.nvidia.com/embedded/faq#rma-process

Thanks