I must rent other people to plug out and then plug in my device to reboot.
Are they able to help you connect the uart port and flash port to the host PC…? I think it would be better than current situation…
But my device was sold to my customer. I can’t open my device to check because my customer doesn’t want us to do this. Let me talk to with my customer. Thank you very much
How does thing work now? You asked them to provide the syslog to you to check?
Why not asking them to connect uart port and try to reproduce issue if they don’t want you to remote access?
i just get only syslog through ssh port.
Hi, I will build another device like this device get problem.So, Can you help me save uart log to check problem? Thanks.
I don’t know what kind of help you want here.
You just open the console, wait until the issue reproduces and then go back to check console.
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