Random reboots and 00 screen

Yes, this is all included and handled in the kernel now. You also shouldn’t have to add it manually; it should work with the default OS image, but I’m glad it works for you now.

no, if i do lsmod | grep sbsa on my terminal, it comes empty

The new update didn’t resolve the issues.
The watchdog module is loaded, so it is not the problem, neither would be a long-term solution.
We have the logs that say “passed” but the DGX Spark keeps rebooting when starting the browser with a kernel panic.

The issue was open at 10th December.

  1. Power and connections check

  2. BIOS Acces

  3. Recovery USB

  4. OS Reinstallation

  5. Factory Reset

  6. Post-reset validation
    Issue persists

  7. nvidia-bug-report

  8. dmesg
    Issue persists

  9. kernel-journal log
    Issue persists

  10. journalctl -k -b -1 -e
    Issue persists

  11. Upgraded kernel & system
    Issue persists

  12. Checked watchdog
    Issue persists

Here you have the fieldiag.
Attached the summary.json (extension changed to .log to be able to upload here)

summary.log (3.0 KB)

We want a solution NOW.

Hello.
I am still waiting for a reply.

Can you also send me the SOS report I requested?

I have attached the summary.log (which is the summary.json) Which file did you need instead?

Edit: Entire zip: https://drive.google.com/file/d/1plgEjPLpzKpwyuzaz0evf0ncLtOVOs_V/view?usp=drive_link

You can generate an SOS Report using this command: sudo sos report

Here it is the SOS report (the system rebooted twice while extracting it):

Please don’t drip-feed the commands. Just send them all together — it doesn’t feel professional.

Thank you for the SOS Report. It looks like the system is running into FPAC errors and Out of Stack errors. A possible reason is that the r8169 module is getting loaded and not the r8127.

We can try fixing this by installing a package which will blacklist the r8169 module.

sudo apt-get update
sudo apt-get install nvidia-spark-realtek-mod-options

Please try to install this package. If the package install is failing, you can also try creating this file
​​​​​​cat /etc/modprobe.d/nvidia-spark-r8169.conf alias pci:v000010ECd00008127sv*sd*bc*sc*i* r8127

With either method, you will need to powercycle (shut down and unplug the power) and check if the r8127 module gets loaded.
lsmod | grep r8127