Reducing Development Time for Intelligent Virtual Assistants in Contact Centers

Originally published at: https://developer.nvidia.com/blog/reducing-development-time-for-intelligent-virtual-assistants-in-contact-centers/

As the global service economy grows, companies rely increasingly on contact centers to drive better customer experiences, increase customer satisfaction, and lower costs with increased efficiencies. Customer demand has increased far more rapidly than contact center employment ever could. Combined with the high agent churn rate, customer demand creates a need for more automated real-time…