Hi everyone,
I’m experiencing an issue with my RTX 5080 where playing any MP4 file causes a complete system freeze requiring a hard reboot. MOV files work perfectly fine. I’ve spent an entire day troubleshooting and I’m out of ideas.
System specs:
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GPU: NVIDIA GeForce RTX 5080 16GB
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CPU: Intel Core Ultra 9
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RAM: 128GB DDR5
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OS: Windows 11 Pro
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Driver: 591.74 Studio Driver (clean install via DDU)
Symptoms:
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Any MP4 file → complete system freeze, hard reboot required
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MOV files → work perfectly
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Audio plays for a few seconds before the freeze the entire system
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After disabling Intel integrated graphics and rebooting: audio plays but video never appears (black screen), then freeze
What I’ve already tried:
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Standard driver reinstall
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DDU clean wipe in Safe Mode + fresh install
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Rolled back from 595.79 to 591.74 Studio Driver
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Disabled hardware decoding (in VLC → MP4 plays perfectly with CPU decoding
Event Viewer logs on every crash:
Source: nvlddmkm
Event ID: 153
Device: \Device\Video3
Error occurred on GPUID: 200
Current behavior after reinstalling drivers (591.74): Audio plays normally but video output is completely black. System isn’t freeze now. nvlddmkm Event ID 153 still appears in Event Viewer immediately after open the video.