We have several windows 10 users with dual screen setups on teradici zero clients. Whenever, one of these users logs in for the first time, the right monitor immediately goes to sleep and does not come back on while in session. The mouse cursor on the left monitor gets stuck on the right side of the screen. Attempting to move it causes it to jump back to the right side of the screen. Our current fix is to disconnect the sessiont (not log off), the connect again and the issue goes away 100% of the time. We can also disconnect the dvi cable for the "on" monitor and connect it again and both screens pop up. Again, this is 100 percent of the time.
This issue is also seen on horizon view pc clients, same symptoms and same fix, except that in this case the fix is to simply resize the window and the second monitor appears.
Upon logoff and back on the issue appears again. The view agent is version 7.0.3 and the zero client version is 5.4. The view client is version 4.3 and the grid driver version is 220.127.116.1195. ESXI is version 6.0. We resolved the issue for some users by swapping enough zero clients and dvi cables until it stopped, but that takes hours to weeks to find something that works. Is this a known issue and is there any fix or way to force the second monitor to connect on first login?