Several TX2-4GB devices are not powering off

Dear Nvidia support,

we have seen 8 out of around 100 TX2-4GB that fail to power off when executing the poweroff command. The operating system successfully powers down but then the TX2 remains powered.

Due to our configuration with A/B slots the device is then restarted after some time by the watchdog and boots into the slot B.

We confirmed this behavior on the devkit with the default Nvidia rootfs (Jetson 32.7.4) so we are quite sure that this is a hardware issue on these specific devices.

Are you aware of anything that could cause this? We will send back these devices as RMAs.

Are you talking about software has been powered of but the LED is still ON? or something else?

If only some modules would have such problem, please RMA.

Yes the software has powered down but the LEDs remain on.

If only some modules would have such problem, please RMA.

We will do that.

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