If you’ve recently updated your SHIELD/SHIELD controller, and came across any issues where you could not continue using it, please try these steps:
- Connect your SHIELD Controller to your SHIELD using the USB cable included in the box.
- After you complete the SHIELD set-up process, install the SHIELD software upgrade. It’ll be on the first row in the menu. You can also find it in Settings (Device > About > System Update).
- After the upgrade is installed and your device restarts, unplug the SHIELD Controller.
- Follow these steps to wirelessly connect your SHIELD Controller: http://shield.nvidia.com/connect
If that does not work, please let us know.