Sudden Hardware Failure: Orin Nano Developer Kit (Green LED on, Fan off, No Display, Auto-entering Recovery)

Robotics & Edge Computing Jetson Systems Jetson Orin Nano
1

Hello everyone,

I am experiencing a sudden issue with my Jetson Orin Nano Super Developer Kit (purchased about 5 months ago). It was working perfectly for standard software development on a desk setup, but it suddenly shut down and now fails to boot normally.

Here are the exact symptoms I am observing:

  • When plugged into the original power supply, the green power LED on the board turns on.

  • The cooling fan does not spin at all.

  • There is absolutely no signal output to the display.

  • Crucial detail: When I connect the device to my host Linux PC via USB, the system detects it. The device seems to automatically enter Recovery Mode and is fully visible within the NVIDIA SDK Manager.

My questions for the community and NVIDIA engineers:

  1. Does the Orin Nano carrier board have any built-in protection mechanisms (e.g., e-fuses, overvoltage/overcurrent protection triggers) that might have caused it to lock up like this?

  2. Are there any low-level hardware diagnostics or reset procedures I can perform when the device is stuck in this state, or does this definitively point to a dead carrier board?

(Note: I have already opened a customer support ticket for an RMA, but I wanted to ask the community in case this is a known state with a potential recovery method).

Thank you in advance for your time and insights!

3

ā€” šŸ¤– This is an automated AI response. Iā€™m here to help, but please verify important details! ā€”

Based on the provided context, the issue described is similar to the one mentioned in [Community Solution from Topic #353987], where the Jetson Orin Nano Dev Kit fails to boot normally and enters recovery mode automatically when connected to a host PC via USB. The symptoms include the green power LED being on, the fan not spinning, and no display output.

The community solution suggests that if the device cannot enter recovery mode and is no longer detected by any host PC, it may indicate a BootROM failure or SOM hardware failure. In this case, the device is detected and enters recovery mode, but the fact that it does not boot normally and has no display output may still point to a hardware issue.

The [Community Solution from Topic #363833] also mentions a similar issue with the Jetson Orin Nano Super Developer Kit, where the board stopped powering on after 54 days of normal use. The solution suggests that if the power indicator LED is not lit up even with power, it may be necessary to proceed with an RMA.

Regarding the question about built-in protection mechanisms, the provided context does not explicitly mention any specific protection mechanisms on the Orin Nano carrier board. However, it does suggest that the device may have entered a failed state due to a hardware issue.

As for low-level hardware diagnostics or reset procedures, the provided context does not offer any specific steps that can be taken when the device is stuck in this state. The community solution from Topic #353987 suggests that if the device cannot enter recovery mode, it may be necessary to proceed with an RMA.

In summary, while the provided context does not offer a definitive answer to the question about built-in protection mechanisms or low-level hardware diagnostics, it does suggest that the device may have entered a failed state due to a hardware issue. The community solutions mentioned above may be relevant to the issue described, and it may be necessary to proceed with an RMA as suggested by the community and NVIDIA support.

Note: The question about potential recovery methods or reset procedures is not fully covered by the provided context, and it is recommended to follow up with NVIDIA customer support for further assistance.

ā€” We support team will also look into your issue to have further suggestions soon. please stay tuned. ā€”