Hi,
I’m trying to properly register my RTX Pro 6000 Blackwell Workstation Edition and
get a vBIOS update to support MIG. NVIDIA has confirmed that my RTX Pro is a
NVIDIA Founders Edition and is supported directly.
How do we proceed? This is my fourth attempt and was directed here by a
NVIDIA support person via chat.
Hello,
Welcome to the NVIDIA Developer forums. This community serves the developer ecosystem, for consumer issues, please visit the GeForce forums.
I was directed specifically to the Developer Forum and specifically to the Community Information category by
a NVIDIA support person. My first attempt for support was via enterprisesupport@nvidia.com and received a
reply that “NVIDIA Enterprise Support addresses DGX and Tesla M and above licensed products only.”
I then tried via the guest submittal of the Enterprise Support page and received an email saying that this
mechanism was deprecated as of September 2025. I then tried chat and was connected to a human. He
confirmed that I have a NVIDIA RTX Pro Blackwell Workstation (Founders Edition) and sent me directly to
the Developer Forum, Community Information category.
Now you are sending me elsewhere. Okay, I think I get it. This $9,000 USD “Pro” card purchased new
through a tier 1 enterprise reseller is supported in the same manner as a 5060. I now know my lowly place
in the NVIDIA Support hierarchy.
Hi @jvbockel,
I am sorry they (chat) pointed you to the Community Information category, that was wrong. Unfortunately, there is no hardware support provided in this category.
I am going to move this topic to the hardware forum with hopes that someone may assist you there.
I would still try posting in the GeForce forums for greater visibility.
Best regards,
Tom
Hi there @jvbockel!
From which reseller did you purchase the GPU?
In general the VBIOS updates are handled through resellers directly, even with Founder’s Edition GPUs. We don’t provide a publicly available VBIOS/Flash utility download for GPUs in this range.
Could you also run sudo nvidia-bug-report.sh and attach the log file that is created? That would help in case we need to follow-up with the reseller from our end since it gives us details about SKUs and serial numbers.
Thanks!
Thanks John!
I am not part of any support team, just a moderator here in the forums, passing your information on.
I will check internally but I suggest you also ask Provantage customer support if they can take care of this for you, as I mentioned earlier.
I will let you know if I hear differently.
Thanks!
Hi John,
I assume this other thread is about exactly the same? :
I did reply there, how I think (actually am sure) your route to solution needs to be…
In fact, ALL RTX PRO products are produced by/for Nvidia directly, so ALL have the 10DE ID as Vendor ID and as SubSystemVendor ID. NONE of our partners build these products themselves, and would have their own SSVID. Which translates, having a board with SSVID 10DE is NOT any indication of “original” or where you bought the card from…
The logistic for the GPUs and also any VBIOS update are like this:
Nvidia manufacture all RTX PRO product.
We sell to different partners in channel and OEM, we provide them with (slightly) different VBIOS (potentially slightly different setting, different last digit version number), depending their needs and timelines (PNY for sure in USA as well, likely also TDsynnex as well, not sure if others in the region…)
We also provide each of them with the toolkit to build their very own field upgrade VBIOS versions (in the rare case of this being needed - which I absolutely acknowledge is needed for a few of the RTX PRO 6000 (non Max-Q), so 600W versions - sadly :-( )
These direct partners of ours build and distribute their customized version of field upgrade tool, any reseller later in the chain would need to re-distribute from where they bought the very GPU…
Hence my recommendation to contact PNY and/or TDS directly, with the SN they can confirm if its a GPU resold via them, and then they can (and already have to a few others here in the forum) provide the field upgrade tool…
Explicitly: Nvidia does NOT have the tool build by PNY for their boards, by TDS for their boards - Nvidia cannot really help you here… [if I wanted to help you directly, I also would have to know if a PNY board or not, and then re-do the steps to build the PNY-version of the tool, just alike PNY already has done].
The real problem is for you as an enduser, to find out if like ‘PNY board’ or not, YOU can’t, you’d have to go via like Provantage, they’d have to show you their source partner, and you’d repeat these steps up the ladder… Hence my recommendation to take your GPUs SN to TDS and PNY, and have them confirm the SN, then directly provide you the field update tool for VBIOS…
(and as a note: if you where to RMA the product, route would need to be the same: we take only product for RMA from these partners, we directly sold to, this is also a book-keeping thing…)
As much as I agree this is less than ideal for your effort and user experience, my role and capabilities are only to guide you to right/quick solution, but sadly, I can not change anything in the process, all I already do is to highlight and escalate the problem internally…
Appreciate your understanding and patience
regards
-Frank
Hi Frank,
Does my email to you always get posted on the Developer’s Forum?
If so, it makes it kind of awkward as I have to be very careful not to
include personal information that should not be exposed openly to
the Internet. Perhaps that ship has sailed. It does raise the question
of how one can provide you with things like serial numbers, invoice
numbers, order numbers, etc. in a secure manner.
I know you are going to say that you are a Developer’s Forum
moderator and that there should not be an expectation of privacy.
However, NVIDIA Support is specifically directing customers to
the Developer’s Forum for pretty much all support, including
hardware support. So basically the support process is left open
for the entire world to examine, including the potential of misuse
by bad actors and your competitors (as if you have any).
From a corporate branding perspective. Is it really wise to have
customers in their hour of need airing their frustrations into an
open forum? I’m a retired IT professional from the ranks of
Symantec, IBM and Dell Technology. In my experience, both
inside and out, customers are often in a foul mood at the early
and mid stages of a support opening and escalation. Calming
down only later but unable to retract statements that they later
regret. Placing all of that in the direct open view of the world
is a potential for brand damage that is likely unwise.
Anyhow, I see your point about the 10DE vendor ID. My RTX
Pro 6000 Blackwell Workstation Edition was purchased
from an authorized reseller, Provantage, as a “bulk” item.
It came in a well padded double box, that was without branding
and included only a shipping receipt, no warranty information.
My understanding is that although “bulk” I’m still entitled to
three years of warranty service. I hope that is true.
I now recognize that it is possible that not all GPUs distributed
through PNY will bear a PNY service label near the DisplayPorts.
All of the pictures of PNY cards that I’ve seen on the Internet do
have the PNY instead of NVIDIA brand on that service label.
However, maybe the early or bulk GPUs didn’t get a PNY service
label and instead have a NVIDIA label.
I have ran my serial number through both NVIDIA’s and PNY’s
customer facing serial number lookup tools. Both claim not to
recognize my serial number. The NVIDIA Support person to
whom I supplied my serial number did look it up and aknowleged
that it was a genuine NVIDIA “Founders Edition” GPU, as he
called it.
Google’s Gemini suggests that it is possible that my serial number
does not get registered with the database used by Support from
either company until I have gone through some kind of support
entitlement process.
I think my next step is to recontact Provantage and try to pressure
them to tell me the next steps and hopefully identify with certainty
who is the distributor through which they received this bulk GPU.
Thanks,
John
Hi John, there is a private mode (which I shall use to provide you my direct email, but it allows me to only send you 500 characters), but I will still answer publicly here…).
To your points, absolutely, you card is under warranty. All cards will have initial/original Nvidia labels, some partners might add their own marketing sticker, or even an additional SN, only the partner will track…
We are aiming at the original NV stickers SN, small black label, with grey print of like SN, ‘Nvidia corp’, maybe like VBIOS version as well - sorry, don’t have one handy to check…
If PNY already checked your very SN, maybe try TDsynnex, since they are the other larger distributor in US, to my knowledge, being EMEA based…
I really feel your pain, and am sorry for how Nvidia lacks good support for this professional product, but I am just now using your professional answer in an internal thread about exactly this topic…
Maybe this mess will make a change…
Your path is either:
you work with Provantage to request either - VBIOS field update tool, or even RMA - from where Provantage bought, who then will have to go to where they bought from - loop here -, until it reaches like PNY, TDS or maybe another distributor we work with in the US market.
OR: you contact TDS (PNY you already checked) directly, to check SN, and obtain that VBIOS update, or even RMA for a new GPU with the correct VBIOS…
And you are right about ‘sentiment’ in the public forums, thanks for expressing it so clearly…
regards
-Frank