Support for DLI Issues

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For DLI Course assistance, please visit the DLI Support Page to open a support case. This ensures your request is directed to the appropriate team for timely and accurate support.

When submitting your case, please make sure to select the product type “NVIDIA Training and Certification”.

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Account Closed – Request for Clarification
Unable to Open Course Slides in All NVIDIA DLI Self-Paced Courses
DLI Course - Usage Limit
Error when accessing my course
My course certificates dissapeared
Lab: Evaluation and Light Customization of Large Language Models -> ERROR NIM Not operational
I encountered the error message:" We encountered an error. Please try again."
Nvidia DLI account disabled
My account in Nvidia learning disabled
Purchasing Platinum Membership for online trainings cannot get through
Cannot redeem course with the redeem code
Course states "We encountered an error. Please try again" for days
Multiple courses show incomplete progress despite full completion and 100% scores
Cannot checkout course. Default billing address set to US
Issue Accessing Agentic AI with LLMs
We encountered an error. Please try again
Escalation Request — NVIDIA Partner Training & Certification Enablement
[DLI Course Error] Unable to access Assessment in "Fundamentals of Accelerated Computing with CUDA Python"
Launching Error in the "NVIDIA Isaac for Accelerated Robotics" Workshop Site
Fresh juypter workspace with every new GPU session
Completed Course but progress stuck at 89%
Unable to submit assesment
Issue with online training log in
Show no contents
Lab time exhausted on a paid self paced course
Certification issues
Weather free course
Lab session running but cannot access course timer - Building LLM Applications With Prompt Engineering
Stuck on "loading" for hours
I done a free course in NVIDIA Deep Learing Institute (Generative AI Explaied) but I complete everything but still progress is 85%?
Nvidia DLI disabled for the second time
No puedo acceder al curso de Fundamentals of Accelerated Computing with Modern CUDA C++
Error al intentar acceder a mis cursos envidia
Problem: "We encountered an error. Please try again"
"we had encountered an error" when pressing start
Follow-Up: Request for Additional Extension – Building LLM Applications With Prompt Engineering
Launch Error: We were unable to start your GPU task
Assess Task Error - "We encountered an error. Please try again."
Technical error when I want to enter to complete the course of genai from our university it redirects me to the page where i got all my certificates
Problem with getting recertified with NVIDIA DLI fundamentals of deep learning
Building RAG Agents with LLMs ----Function not found using meta/llama-3.1-8b-instruct
How can I access to my purchase - Getting Started with Deep Learning training materials?
Load Labs --Getting Started with Deep Learning training
We encountered an error. Please try again
Error message "We encountered an error. Please try again.”
Server connection error for Assesment of Rapid Application Development with Large Language Models
Unable to Access Required Courses for NCA-GENL Certification
Building Conversational AI Applications Course Score Evaluation Error
Adding New Knowledge to LLMs - Interactive Environment wont load
Get Started on NVIDIA Triton with an Introductory Course from NVIDIA DLI
Iframe Error: This page has been blocked by Chrome: Building A Brain in 10 Minutes
We encountered an error. Please try again” Problem
Completed Course, Building a Brain in 10 Minutes' but grade is still zero and can't get a certificate
Why Finish the course but no grades
Error when accessing my course