The mouse and keyboard are not responding when plugged into jeston agx xavier

jetson OS image has been burned into jeston agx xavier, as shown in the following interface


However, after Jeston AgX Xavier was inserted into the mouse and keyboard, the mouse and keyboard did not respond and could not complete any operation

hello 1092673859,

may I know which port you’re using? did you use the Type-A USB port, or it’s convert by others?

Type-A USB port and Type-C,None of them work

Type-A USB port and Type-C,None of them work

hello 1092673859,

are you using the Jetson AGX Xavier DevKits?
this may due to poor contacts, please try plug-n-unplug several times for verification,
thanks

yes,I’ve tried many times and it doesn’t work

hello 1092673859,

is it a Jetson AGX Xavier DevKit?
please also access Jetson AGX Xavier Developer Kit User Guide, may I know which port you’re using? i.e. J507, J512, J513?

did your peripheral devices power-on (such as infared mouses) when plug into the USB ports? or, it simply looks like disconnected?

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