The vss is stuck in "processing the video"

Accelerated Computing Intelligent Video Analytics Visual AI Agent
1

Please provide the following information when creating a topic:

  • 8*H20
  • System Memory : 1T
  • Ubuntu Version : rhel9.4
  • NVIDIA GPU Driver Version (valid for GPU only) : gpu operator→25.3.0, driver→570.124.06
  • Issue Type : bugs
  • How to reproduce the issue ? (This is for bugs. Including the command line used and other details for reproducing) : When use “Video Search and Summarization Agent→video file summariazation & Q&A” in vss, chat window gets stuck at the sentence “processing the video”
    via-engine.zip (2.5 MB)
    vss-vss-deployment-5f74ddcb94-tfd9k-vss.log (15.6 MB)
3

Could you describe in detail your operation steps for this problem? Like the probability of this problem occurring and and how can it be reproduced relatively easily.

4

After uploading a couple of videoes and getting summaries, it’s stuck when I up load a new video and start to get summary. Then I try to switch to other videoes, and it’s still stuck. It’s also stuck even when I used videos from the samples

5

I have tried that about 50 times, Upload-> Summarize → Delete File, there is no abnormality occurred.

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You can also run the command below to dump all the logs during the operation process.

sudo microk8s kubectl logs -f vss-vss-deployment-* > vss.log
6

All of the logs have already uploaded, please help to check the “vss-vss-deployment-5f74ddcb94-tfd9k-vss.log|attachment”

7

Got that, thanks. We will promptly analyze this issue.
Since we can’t reproduce this problem here, could you try to figure out the regularity of this issue? If we can reproduce it on our side, it can be solved more quickly.

8

Hello, the problem has been solved after we restored the vss deployment pod. Thanks for your support.

9

Glad to hear that. Could you attach the command you used so that others can refer to? Thanks