There is a network problem. The internal URL cannot be pinged

Please provide the following info (tick the boxes after creating this topic):
Software Version
[*] DRIVE OS 6.0.9.1
DRIVE OS 6.0.8.1
DRIVE OS 6.0.6
DRIVE OS 6.0.5
DRIVE OS 6.0.4 (rev. 1)
DRIVE OS 6.0.4 SDK
other

Target Operating System
[*] Linux
QNX
other

Hardware Platform
DRIVE AGX Orin Developer Kit (940-63710-0010-300)
DRIVE AGX Orin Developer Kit (940-63710-0010-200)
DRIVE AGX Orin Developer Kit (940-63710-0010-100)
DRIVE AGX Orin Developer Kit (940-63710-0010-D00)
DRIVE AGX Orin Developer Kit (940-63710-0010-C00)
DRIVE AGX Orin Developer Kit (not sure its number)
other

SDK Manager Version
1.9.3.10904
other

Host Machine Version
native Ubuntu Linux 20.04 Host installed with SDK Manager
native Ubuntu Linux 20.04 Host installed with DRIVE OS Docker Containers
native Ubuntu Linux 18.04 Host installed with DRIVE OS Docker Containers
other

Our network cable is connected to the 1 GbE RJ45 port, but we cannot ping through an internal web address. We have tested that the network cable is OK, by connecting the network cable to another laptop computer installed with win11, on this computer, you can ping through an internal web address.

Some additional information:

When we use the docker brush system, there is no link to the network.
Our network has some restrictions on access to certain urls.


Dear @deng.shigang,
Could you use NVONLINE account to report issues and seek support. Let us know if you have any issue with NVONLINE access?

We are still contacting the dealer to help us communicate with the NVONLINE authorized account. What exactly does NVONLINE do?

We can’t use deng.shigang@byd.com account login NVONLINE (https://partners.nvidia.com/), it is need to license? How do we do this authorization thing?

Please contact with your internal team PM to forward the access issue to our NVIDIA support team to fix it.
DRIVE forum is not able to support DRIVE OS 6.0.9.x issues and NVOnline access problem. Sorry for that.

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