Troubles flashing Orin NX 16GB

Hello, I am trying to flash an orin nx 16gb, it is a custom carrier, the manufacturer tells me that it is not necessary to modify anything in the files provided by NVIDIA, but I cannot flash the board. The board is in recovery modecon and I can see it with lsusb. I am attaching the log to see if you can inform me of the error.

This is the log that matters:

I do not have acces to those pins, Is there any other way to obtain this log

Then there is nothing we can do.

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