Two different Admin accounts

I have two different Admin accounts on my HPCS that are configured identical to one another. However, only one of the Admin accounts work in Base Command 10. Any thought on why one admin account works and the other doesn’t?

When I post my username and password on the “Base View” it post a red box stating, “Unable to login using username/password supplied”. I have changed my password and saved it through the other administrator who’s account does work.

Thanks for your question. Can you please clarify which Aerial resource you are trying to use and the specific challenge you are encountering on that?