Two monitors detected - one works, the other displays only a black screen

I’ve searched for the issue and tried too many proposed solutions to remember exactly where I am at the moment (including multiple remove all NVIDIA drivers and reinstall, install the recommended driver, switch from X11 to Wayland, simply unplug and re-plug the monitor, new HDMI leads)

I will attach the nvidia-bugreport.sh output in the hope that someone can point me in the right direction.

Please note that the second monitor appears to be listed correctly (to me at least - but I’m no expert!) in all commands I’ve tried and shows up in ‘Display Settings’ etc. I can move my mouse onto the second monitor area, but the display remains stubbornly black.

nvidia-bug-report.log.gz (351.6 KB)

Hi @dave

I can see from bug report that you are using older driver version 535.274.02.

Could you please install latest supported released driver 580.119.02 and share feedback,

If issue persists, please run nvidia bug report immediately after repro and attach for triage purpose.

Hi @amrits ,

Thank you for taking the time to read my issue and respond.

My apologies, I am probably missing something obvious but the latest driver version I seem to be able to install from the repos is 580.95.05….

I have changed to this driver - but no difference, still one black monitor.

I should add that what changed from a working configuration was that I was lucky enough to receive a new 49” wide monitor for Christmas to replace the old dual monitor setup I had (driven as 2 separate HDMI connected monitors) - so only the monitors have changed, no other hardware or software changes. Additionally, it seems that the boot up screen and GRUB boot menu are no longer visible.

Edit: I seem to be having a problem in uploading the bug report at the moment, will keep trying - When I upload the bug report, I just get a ‘spinner’ saying ‘Processing upload’ and the text ‘Uploading nvidia-bug-report.log.gz’ in the bottom of the edit window. (I get the same issue with uploading the log file with both Firefox and Chromium browsers)

Thanks,

Dave.