Customer service told me to post in here.
So I was navigating the filesystem and the TX2 board randomly shut off. The board was on surge protection so that was not the cause. I attempted to boot the board again and it fails to boot. This board was previously working fine for several months. We are also using the TX2 carrier board (B04) and the provided supply.
The CR5 led is active when the board is powered but the CR2 led fails to activate when the power button is pressed. The fan does not spin up on boot. The mechanical power button is functional, all the regulators are functional but they are not receiving a power good signal. We have tested the board and there appears to be no other points of failure other than the CPU.
We believe the issue is related to the CPU itself but if anyone has resolved a similar issue or has any advice has to how to proceed it would be greatly appreciated.