Unable to access Enterprise Support on https://nvid.nvidia.com (504 - Gateway Timeout)

Accelerated Computing DGX User Forum
1

Hi,
I’ve been getting a # 504 - Gateway Timeout for the last 2 weeks when I try to access the Enterprise Support pages on https://nvid.nvidia.com
I’ve tried from different computers, so I don’t think it is a client issue.
Any suggestions?

2

Hi @sigurd.k.brinch,

That’s a bummer. Do you get the same if you try https://enterprise-support.nvidia.com/ ? Do you have an IP address (or range) that you’re coming from that you can share, so we can check the logs and see what our side shows?

ScottE

3

Hi, I’m experiencing the same issues when trying both links above. 504 - Gateway Timeout. I have tried multiple clients as well. Last IP tried from were 78.72.177.219.

/Simon

4

Hi,

It seems to be related to my work IP (currently in the range 158.37.0.0/16).
I can access it from my home address in the range 85.166.0.0/16

BR
Sigurd

5

Hi @sigurd.k.brinch and @simon65 ,

I’m not sure what to recommend here. We did some testing, and have been able to access the support portal from a variety of different external subnets and can’t get it to fail the way you two are seeing. There was a customer who hit something like this semi-recently, and it ended up being that their corporate firewall had blacklisted some of the @nvidia.com networks that are used by our CDN.

E.g., from my home network I get:

Name:    fp2b07.wpc.phicdn.net
Address:  72.21.81.84
Aliases:  nvid.nvidia.com
          fp2B07.wpc.1137F2.phicdn.net

Since we use a CDN for that portal, I don’t have a specific list of IPs to check with, but maybe that’s a place to start with your local IT team?

In the meantime, what are you needing to access on the support portal? Perhaps there’s a different way to get at it that we can figure out while the portal access gets figured out.

ScottE

6

Hi, I experienced the issue both connecting from my home network and when trying from a separate work network.
I was however able to connect when sharing my phone’s 4G connection with my laptop.

I agree that this issue is hard to troubleshoot and since I was able to find a workaround I will probably not spend any more time pin-pointing the issue.

Thank you for the time spent on this.

/Simon

Den mån 16 aug. 2021 20:17Scott Ellis via NVIDIA Developer Forums <nvidia@discoursemail.com> skrev: