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hi - this isn’t sufficient information to help.
can you please use the guide here to get log files?
you can then send them to aiworkbench-ea@nvidia.com.
Please include a link to this issue in the email. Otherwise we can’t associate it.
same problem here
these are the logs files from nvwb.log
{"level":"error","error":"timed out getting token","isWrapped":false,"isInteractive":false,"engine":"json","detail":"detail","time":"2024-08-24T14:50:53+05:30","message":"timed out getting token"}
{"level":"error","isWrapped":false,"isInteractive":false,"engine":"markdown","output":"**Git author has already been configured, this command will be ignored.**","time":"2024-08-24T14:51:12+05:30","message":"Git author has already been configured, this command will be ignored."}
{"level":"error","isWrapped":false,"isInteractive":false,"engine":"json","detail":"detail","time":"2024-08-24T14:51:45+05:30","message":"Workbench service not running."}
{"level":"error","isWrapped":false,"isInteractive":false,"engine":"json","detail":"detail","time":"2024-09-20T23:41:12+05:30","message":"Workbench service not running."}
{"level":"error","isWrapped":false,"isInteractive":false,"engine":"json","detail":"detail","time":"2024-09-20T23:41:49+05:30","message":"Workbench service not running."}
{"level":"error","isWrapped":false,"isInteractive":false,"engine":"json","detail":"detail","time":"2024-09-20T23:44:12+05:30","message":"Workbench service not running."}
{"level":"error","isWrapped":false,"isInteractive":false,"engine":"json","detail":"detail","time":"2024-09-20T23:47:30+05:30","message":"Workbench service not running."}
{"level":"info","uid":501,"gid":20,"m.serviceBinPath":"/Users/harsha/.nvwb/bin/wb-svc","args":["-uid","501","-gid","20","uninstall"],"inTestMode":false,"testVarValue":"","time":"2024-09-20T23:59:44+05:30","message":"starting uninstall process"}
{"level":"error","isWrapped":false,"isInteractive":false,"engine":"json","detail":"detail","time":"2024-09-21T00:08:20+05:30","message":"Workbench service not running."}
{"level":"error","isWrapped":false,"isInteractive":false,"engine":"json","detail":"detail","time":"2024-09-21T10:42:38+05:30","message":"Workbench service not running."}
{"level":"error","isWrapped":false,"isInteractive":false,"engine":"json","detail":"detail","time":"2024-09-21T10:48:02+05:30","message":"Workbench service not running."}
{"level":"error","isWrapped":false,"isInteractive":false,"engine":"json","detail":"detail","time":"2024-09-21T10:48:55+05:30","message":"Workbench service not running."}
{"level":"error","isWrapped":false,"isInteractive":false,"engine":"json","detail":"detail","time":"2024-09-21T10:50:19+05:30","message":"Workbench service not running."}
{"level":"error","isWrapped":false,"isInteractive":false,"engine":"json","detail":"detail","time":"2024-09-21T10:53:08+05:30","message":"Workbench service not running."}
~
I tried doing sudo xcodebuild -license accept to give the necessary permission it didnt work and then I tried manually starting using ./wb-svc serve it started the service
./wb-svc serve
11:01AM INF starting host introspection
11:01AM INF host introspection complete state={"ContainerToolkitCdiIsConfigured":false,"ContainerToolkitVersion":"","DockerClientVersion":"25.0.3","DockerDesktopInstalled":true,"DockerIsRunning":true,"DockerServerVersion":"25.0.3","GPUDevices":[],"GPUDriverMissing":false,"GitLFSVersion":"3.5.1","GitVersion":"2.39.0","HomebrewVersion":"4.3.23","HostArch":"arm64","HostIsWSL2":false,"HostOS":"macos","HostOSVersion":"15.0","NeedDockerGroup":false,"PodmanMachineExists":false,"PodmanVersion":"","WSL2Info":{}}
11:01AM INF Starting AI Workbench server builtOn="Thu Aug 15 00:25:03 UTC 2024" channel=stable container.buildtime=docker container.runtime=docker version=0.42.12
11:01AM INF running project container cleanup
11:01AM INF project container cleanup complete
11:01AM ERR error stopping traefik container error="exit status 1" stderr="Error response from daemon: No such container: workbench-proxy\n"
11:01AM WRN An error occurred while trying to clean up proxy container and resources. This is be expected if the proxy was gracefully cleaned up during service shutdown error="error stopping traefik container: exit status 1: Error response from daemon: No such container: workbench-proxy\n"
[GIN-debug] [WARNING] Running in "debug" mode. Switch to "release" mode in production.
- using env: export GIN_MODE=release
- using code: gin.SetMode(gin.ReleaseMode)
[GIN-debug] GET /v1/version --> gitlab-master.nvidia.com/workbench/workbench-service/api/rest.VersionHandler (5 handlers)
[GIN-debug] GET /v1/voyager --> gitlab-master.nvidia.com/workbench/workbench-service/api/rest.VoyagerHandler (5 handlers)
[GIN-debug] GET /v1/info --> gitlab-master.nvidia.com/workbench/workbench-service/api/rest.InfoHandler (5 handlers)
[GIN-debug] GET /v1/query --> gitlab-master.nvidia.com/workbench/workbench-service/api.graphqlHandler.func3 (5 handlers)
[GIN-debug] POST /v1/query --> gitlab-master.nvidia.com/workbench/workbench-service/api.graphqlHandler.func3 (5 handlers)
[GIN-debug] PUT /v1/query --> gitlab-master.nvidia.com/workbench/workbench-service/api.graphqlHandler.func3 (5 handlers)
[GIN-debug] PATCH /v1/query --> gitlab-master.nvidia.com/workbench/workbench-service/api.graphqlHandler.func3 (5 handlers)
[GIN-debug] HEAD /v1/query --> gitlab-master.nvidia.com/workbench/workbench-service/api.graphqlHandler.func3 (5 handlers)
[GIN-debug] OPTIONS /v1/query --> gitlab-master.nvidia.com/workbench/workbench-service/api.graphqlHandler.func3 (5 handlers)
[GIN-debug] DELETE /v1/query --> gitlab-master.nvidia.com/workbench/workbench-service/api.graphqlHandler.func3 (5 handlers)
[GIN-debug] CONNECT /v1/query --> gitlab-master.nvidia.com/workbench/workbench-service/api.graphqlHandler.func3 (5 handlers)
[GIN-debug] TRACE /v1/query --> gitlab-master.nvidia.com/workbench/workbench-service/api.graphqlHandler.func3 (5 handlers)
[GIN-debug] GET /v1/ --> gitlab-master.nvidia.com/workbench/workbench-service/api.Serve.playgroundHandler.func7 (5 handlers)
[GIN-debug] GET /v1/subscriptions --> gitlab-master.nvidia.com/workbench/workbench-service/api.graphqlHandler.func3 (5 handlers)
[GIN-debug] POST /v1/credentials --> gitlab-master.nvidia.com/workbench/workbench-service/api/rest.CredentialsHandler (5 handlers)
[GIN-debug] GET /v1/share --> gitlab-master.nvidia.com/workbench/workbench-service/api/rest.ListSharesHandler (5 handlers)
11:01AM INF server running. waiting for shutdown signal
but still the same problem
Are you on a local machine? Typically this can be resolved with a simple reboot. If using Docker as the runtime make sure it is running when you open AI Workbench.
@edwli yes I am in local machine. I tried rebooting still the error persists. I have docker opened but still getting the same problem.
Hi. Can you follow the instructions here ( Log and Runtime Files - NVIDIA Docs) to send us a support bundle?
Send it to aiworkbench-ea@nvidia.com and make sure to include a link to this post, otherwise we can’t make the association.