Unable to factory reset JETSON AGX XAVIER

When trying to factory reset the JETSON AGX XAVIER, the download is successful, but this is when the OS image is being installed.

The following errors appear:

18:55:55 ERROR: Drivers for Jetson - target_image: E: Failed to fetch http://sg.archive.ubuntu.com/ubuntu/dists/bionic/main/binary-arm64/Packages 404 Not Found [IP: 91.189.88.152 80]
18:55:55 INFO: Drivers for Jetson - target_image: E: Failed to fetch http://sg.archive.ubuntu.com/ubuntu/dists/bionic-updates/main/binary-arm64/Packages 404 Not Found [IP: 91.189.88.152 80]
18:55:55 INFO: Drivers for Jetson - target_image: E: Failed to fetch http://sg.archive.ubuntu.com/ubuntu/dists/bionic-backports/main/binary-arm64/Packages 404 Not Found [IP: 91.189.88.152 80]
18:55:55 INFO: Drivers for Jetson - target_image: E: Some index files failed to download. They have been ignored, or old ones used instead.
18:55:55 ERROR: Drivers for Jetson - target_image: Unhandled error when running sudo apt-get update
18:55:55 INFO: Drivers for Jetson - target_image: [ Package Install Finished with Error ]
18:55:55 INFO: Drivers for Jetson - target_image: [host] [ 88.00 KB used. Disk Avail: 81.90 GB ]
18:55:55 INFO: Drivers for Jetson - target_image: [ NV_L4T_DRIVERS_T194_COMP Install took 30s ]
18:55:55 ERROR: Drivers for Jetson - target_image: [error]: : [exec_command]: /bin/bash -c /tmp/tmp_NV_L4T_DRIVERS_T194_COMP.sh; [error]: Unhandled error when running sudo apt-get update
18:55:55 ERROR: Drivers for Jetson - target_image: command terminated with error
18:55:55 SUMMARY: Drivers for Jetson - target_image: First Error: Failed to install debian package for apt issues, requires manual fix [host]. SDK Manager received errors while using apt commands on your system. Please check that the Ubuntu local apt repository is working well on your local system including dependencies of packages. Review SDK Manager terminal for the specific error/s.

18:54:52 INFO: File System and OS - target_image: verifying checksum of /home/nyp/Downloads/nvidia/sdkm_downloads/Tegra_Linux_Sample-Root-Filesystem_R32.5.1_aarch64.tbz2
18:55:28 INFO: File System and OS - target_image: Found file /home/nyp/Downloads/nvidia/sdkm_downloads/Tegra_Linux_Sample-Root-Filesystem_R32.5.1_aarch64.tbz2 with correct checksum, skip downloading.
18:55:55 SUMMARY: File System and OS - target_image: Depends on failed component

Please provide the following info (check/uncheck the boxes after clicking “+ Create Topic”):
Software Version
DRIVE OS Linux 5.2.0
DRIVE OS Linux 5.2.0 and DriveWorks 3.5
NVIDIA DRIVE™ Software 10.0 (Linux)
NVIDIA DRIVE™ Software 9.0 (Linux)
other DRIVE OS version
other

Target Operating System
Linux
QNX
other

Hardware Platform
NVIDIA DRIVE™ AGX Xavier DevKit (E3550)
NVIDIA DRIVE™ AGX Pegasus DevKit (E3550)
other

SDK Manager Version
1.4.1.7402
other

Host Machine Version
native Ubuntu 18.04
other

hello 190595e,

could you please have a try again, these fetch error seems like sever access failure.

Thank you for the response.
I have retried, but similar errors reappear:

12:09:13 ERROR: Drivers for Jetson - target_image: E: Failed to fetch http://sg.archive.ubuntu.com/ubuntu/dists/bionic/main/binary-arm64/Packages 404 Not Found [IP: 91.189.88.142 80]

12:09:13 INFO: Drivers for Jetson - target_image: E: Failed to fetch http://sg.archive.ubuntu.com/ubuntu/dists/bionic-updates/main/binary-arm64/Packages 404 Not Found [IP: 91.189.88.142 80]

12:09:13 INFO: Drivers for Jetson - target_image: E: Failed to fetch http://sg.archive.ubuntu.com/ubuntu/dists/bionic-backports/main/binary-arm64/Packages 404 Not Found [IP: 91.189.88.142 80]

12:09:13 INFO: Drivers for Jetson - target_image: E: Some index files failed to download. They have been ignored, or old ones used instead.

12:09:13 ERROR: Drivers for Jetson - target_image: Unhandled error when running sudo apt-get update

12:09:13 INFO: Drivers for Jetson - target_image: [ Package Install Finished with Error ]

12:09:13 INFO: Drivers for Jetson - target_image: [host] [ 52.00 KB used. Disk Avail: 83.46 GB ]

12:09:13 INFO: Drivers for Jetson - target_image: [ NV_L4T_DRIVERS_T194_COMP Install took 1m15s ]

12:09:13 ERROR: Drivers for Jetson - target_image: [error]: : [exec_command]: /bin/bash -c /tmp/tmp_NV_L4T_DRIVERS_T194_COMP.sh; [error]: Unhandled error when running sudo apt-get update

12:09:13 ERROR: Drivers for Jetson - target_image: command terminated with error

12:09:13 SUMMARY: Drivers for Jetson - target_image: First Error: Failed to install debian package for apt issues, requires manual fix [host]. SDK Manager received errors while using apt commands on your system. Please check that the Ubuntu local apt repository is working well on your local system including dependencies of packages. Review SDK Manager terminal for the specific error/s.

From what I see from the http://sg.archive.ubuntu.com/
server, the ubuntu/dists/bionic-backports/main/binary-arm64 does not exist.

What do you think I can do about this?

hello 190595e,

you had install the release via NVIDIA SDK Manager, right?
if yes, the image has install to your local host as following, you may duplicate the image flash with the JetPack release,
for example, ~/nvidia/nvidia_sdk/JetPack_[release]_[platform]/Linux_for_Tegra/

please check Flash Script Usage by using flash script to flash the board.
thanks

Just an observation: The 404 not found is not a server access issue, it is an issue of the server missing that URL’s specific content at a specific subdirectory.

Note that you can manually browse (with any browser) this URL:
http://sg.archive.ubuntu.com/ubuntu/dists/bionic/main/

However, as you noted, “binary-arm64/” is not there. Perhaps this was removed from the server, but it is possible that at one time “binary-arm64/” was there. Since Ubuntu owns that server I would say they rearranged something, or perhaps moved this to a different server. I have no idea if Ubuntu publishes some kind of change notice for their apt package servers whenever there is an update or not. Perhaps there is some sort of mechanism to “refresh” the Ubuntu server layout, or perhaps Ubuntu simply left out arm64 by mistake.