Unable to remove M2 slot retainer screw

Hi,
I just received a new Xavier. I tried to fit a wifi card to the M2 slow but can’t remove the retainer screw. I have ordered an NVME SSD, so I then thought I’d better check the screw for that M2 slot. I can’t remove that either.

Tried with correct sized screw driver and also with needle-nosed pliers. I’m afraid of breaking the board if I try anything else. Any idea or should I return the board?

Thanks
Ben

Hi, please refer to topic https://devtalk.nvidia.com/default/topic/1066871/jetson-agx-xavier/agx-xavier-m-2-m-key-screw-issue/post/5422033/?offset=19#5422189