Unable to Verify my Account to get API Access

AI & Data Science NVIDIA NIM Access/Accounts
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62

Hello, I am trying to register the NVIDIA audio2face-3d Nim API key, but the country/region in the “verify” dialog box does not have mainland China, so SMS authentication is not applicable to my mainland China phone number (+86), and I cannot receive the authentication code, so I cannot perform one-time password authentication.
Can you help me or provide other verification methods?

63

Hi @920862844,

We are working with our verification partner to enable OTP Verification in China. Thanks for your patience.

Sophie

64

Hi, I’m having the same issue, using a US phone#. TIA for any assistance!

65

Hi Team, I am also facing the same issue. I am from India

66

@ sophwats I’m in the U.S. and never receive an SMS, please advise.

67

I am having the same issue. I tried multiple United States mobile phone numbers - 614 area code and 513 area code. The error message is: “The phone number you provided is invalid, please try again.”

68

Hi same issue for me , not getting any text. I am using INDIA number

69

Same here, I do not receive any SMS message with a verification code.

70

can’t get SMS :/

71

Also can’t get verification SMS code in Romania.

72

Hello @sophwats I have the same issue, I put my number but I never received the message with the code

73

Hi team, I’m trying to register for an NVIDIA API key, but the SMS verification does not work with my Indian phone number (+91).
I cannot receive the code.
Could you please help me or provide an alternative verification method?

74

I am from the United States and I am having the same issue. I have not received the OTP after entering my phone number.

75

I am from Singapore and also encountering the same issue. I have tried entering my phone number on different days yet still have not received the OTP.

76

Hi all, It seems like we have had a flurry of users unable to verify over the past couple of days. We will look into this on our end - I’ll update when I have more information.

Best,

Sophie

77

Hello, I am inquiring because South Korea is missing from the list of countries that can be certified.
I have already sent an email regarding this matter, but I have not received any response or update regarding the country, so I am leaving a message here.

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78

Hi @backryun,

We are actively working on enabling OTP Verification in South Korea.

Best,

Sophie

79

If I understand correctly, does this mean that phone number authentication will be replaced by OTP authentication?

80

Hi @backryun,

Once we are able to enable users in South Korea, you’ll be able to fill out your phone number in the form that you shared in your screenshot above. A One-Time Password (OTP) will be sent to your phone. This is the verification process.

Best,

Sophie

81

Thank you for your kind reply.