Please provide the following info (tick the boxes after creating this topic):
Software Version
DRIVE OS 6.0.10.0
DRIVE OS 6.0.8.1
DRIVE OS 6.0.6
DRIVE OS 6.0.5
DRIVE OS 6.0.4 (rev. 1)
DRIVE OS 6.0.4 SDK
other
Target Operating System
Linux
QNX
other
Hardware Platform
DRIVE AGX Orin Developer Kit (940-63710-0010-300)
DRIVE AGX Orin Developer Kit (940-63710-0010-200)
DRIVE AGX Orin Developer Kit (940-63710-0010-100)
DRIVE AGX Orin Developer Kit (940-63710-0010-D00)
DRIVE AGX Orin Developer Kit (940-63710-0010-C00)
DRIVE AGX Orin Developer Kit (not sure its number)
other
SDK Manager Version
2.1.0
other
Host Machine Version
native Ubuntu Linux 20.04 Host installed with SDK Manager
native Ubuntu Linux 20.04 Host installed with DRIVE OS Docker Containers
native Ubuntu Linux 18.04 Host installed with DRIVE OS Docker Containers
other
Issue Description
Hello, I have recently flashed our device with the latest available OS (i.e. 6.0.10.0-36101120). Before flashing we didn’t have any issues with our USB audio device. Our device includes both input/output lines. However, now, with the new OS, the system fails to set the frequency, resulting in the following error messages:
Error String
[ 357.503785] usb 1-3.1: 1:1: cannot set freq 48000 to ep 0x3
[ 357.531805] usb 1-3.1: 2:1: cannot set freq 16000 to ep 0x83
Log 1
dmesg output:
nvidia@tegra-ubuntu:~$ sudo dmesg | grep -i 'usb' | grep '1-3'
[ 2.728118] usb 1-3: new high-speed USB device number 3 using tegra-xusb
[ 2.896321] hub 1-3:1.0: USB hub found
[ 3.280116] usb 1-3.4: new low-speed USB device number 5 using tegra-xusb
[ 3.404644] input: Dell Dell Wired Multimedia Keyboard as /devices/platform/3610000.xhci/usb1/1-3/1-3.4/1-3.4:1.0/0003:413C:2110.0002/input/input2
[ 3.476763] input: Dell Dell Wired Multimedia Keyboard Mouse as /devices/platform/3610000.xhci/usb1/1-3/1-3.4/1-3.4:1.1/0003:413C:2110.0003/input/input3
[ 3.476873] input: Dell Dell Wired Multimedia Keyboard System Control as /devices/platform/3610000.xhci/usb1/1-3/1-3.4/1-3.4:1.1/0003:413C:2110.0003/input/input4
[ 3.536225] input: Dell Dell Wired Multimedia Keyboard Consumer Control as /devices/platform/3610000.xhci/usb1/1-3/1-3.4/1-3.4:1.1/0003:413C:2110.0003/input/input5
[ 346.734750] usb 1-3: USB disconnect, device number 3
[ 346.734759] usb 1-3.4: USB disconnect, device number 5
[ 354.479850] usb 1-3: new full-speed USB device number 6 using tegra-xusb
[ 354.634372] hub 1-3:1.0: USB hub found
[ 357.339798] usb 1-3.1: new full-speed USB device number 7 using tegra-xusb
[ 357.503785] usb 1-3.1: 1:1: cannot set freq 48000 to ep 0x3
[ 357.531805] usb 1-3.1: 2:1: cannot set freq 16000 to ep 0x83
Log 2
aplay -l output:
nvidia@tegra-ubuntu:/proc/asound$ aplay -l
**** List of PLAYBACK Hardware Devices ****
card 0: SafetyI2Ssoun [], device 0: i2s7 []
Subdevices: 1/1
Subdevice #0: subdevice #0
card 1: tegravirtpcmvm1 [tegra-virt-pcm-vm1], device 0: playback ADMAIF1 CIF-0 []
Subdevices: 1/1
Subdevice #0: subdevice #0
card 1: tegravirtpcmvm1 [tegra-virt-pcm-vm1], device 1: playback ADMAIF2 CIF-1 []
Subdevices: 1/1
Subdevice #0: subdevice #0
card 1: tegravirtpcmvm1 [tegra-virt-pcm-vm1], device 2: playback ADMAIF3 CIF-2 []
Subdevices: 1/1
Subdevice #0: subdevice #0
card 1: tegravirtpcmvm1 [tegra-virt-pcm-vm1], device 3: playback ADMAIF4 CIF-3 []
Subdevices: 1/1
Subdevice #0: subdevice #0
card 2: P20M [Poly Sync 20-M], device 0: USB Audio [USB Audio]
Subdevices: 1/1
Subdevice #0: subdevice #0
Log 3
lsusb output:
Bus 002 Device 002: ID 04e8:4001 Samsung Electronics Co., Ltd PSSD T7
Bus 002 Device 001: ID 1d6b:0003 Linux Foundation 3.0 root hub
Bus 001 Device 014: ID 413c:301a Dell Computer Corp. Dell MS116 USB Optical Mouse
Bus 001 Device 023: ID 047f:015d Plantronics, Inc.
Bus 001 Device 022: ID 0a12:4010 Cambridge Silicon Radio, Ltd
Bus 001 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub
Please advise us on how to get our device to work again.