USB ports non-functional, need RMA

Robotics & Edge Computing Jetson Systems Jetson Nano
1

I have been trying to use the live chat for a couple of weeks to get an RMA for my Jetson Nano but after waiting more than 30 minutes (when it always estimates 5 minutes to start) multiple time I have been unsuccessful.

The USB ports are completely non-functional. I can see the “hubs” in lsusb but I cannot get any keyboard or mouse to work, nor when I plug in a USB flash disk does the LED light up at all or any new devices discovered using dmesg.

Thanks,
Richard

4

Hi hobbes1069,

So you haven’t been able to enter your contact information and submit the RMA request, right?

5

When I googled what to do it was recommended to try the live chat first, but I’ve not been able to get to an person after multiple attempts.

6

Per this link:

7

Hi @hobbes1069, sorry about that - please email nvhelp@nvidia.com about your RMA request.