I apologize if this problem has already been discussed elsewhere, but I couldn’t find any similar posts on this forum or elsewhere.
We have multiple machines with PGI installed, and they all reference a single license server, where there are two seats. Most of the time it works fine, but everyone once in a while, it will lock out one person and they’re unable to obtain a seat. Others can continue to take licenses IN and OUT without a problem, but until the license server has been restarted, that one person can’t obtain a license.
Looking at the log file, I see that if a seat is unavailable, the user will be DENIED three times before being QUEUED. Then, usually, that user will take a license OUT and maybe someone else will be DENIED and QUEUED.
The problem is that sometimes it seems that a user will be DEQUEUED and every attempt thereafter that will result in an immediate DENIED, DENIED, DENIED, QUEUED, DEQUEUED sequence.
Sometimes the DENIED error will be -4,342:104 and other times it will be -24,332:110. I’m not confused about that; I’m confused about why these users can’t seem to reconnect later, regardless of whether or not anyone else is using the licenses.