White texture issues on GTX 9xxM

Hi there!

Our game Godhood released today and we are seeing some strange issues for people playing with GTX 960M or GTX 970M.

Our main menu for instance should look like this:

https://d2veems6hjyyn0.cloudfront.net/attachment-files/2019/07/503_72b42fcd9f9ab15e576edafdf93720bb.png

but for people with a GTX960 or GTX970 it looks like this:

https://steamuserimages-a.akamaihd.net/ugc/772847736633332653/F27C52E3CC6E49FABBC4E69C6325D1EAFCEA5CF6/?imw=1024&imh=576&ima=fit&impolicy=Letterbox&imcolor=%23000000&letterbox=true

It looks to me like all textures with texture format DXGI_FORMAT_R8G8B8A8_UNORM are white for some reason. Textures that are visible all have format DXGI_FORMAT_BC3_UNORM. The textures get their contents either directly with a call to ‘CreateTexture2D’
(in the case of background textures for instance) or with a call to ‘UpdateSubresource’ (in case of the font)

All players affected have updated graphics drivers.

The game uses a custom engine but there appears to be a clear correlation between this series of graphics card and the white textures.

Any help would be greatly appreciated!

Cheers!
Bas

Hello bascjvzy,

I recommend posting this over in the GeForce forums for greater visibility. The DirectX and Direct Compute forum does not get a lot of attention. Also, provide the OS and version of the systems affected.

https://forums.geforce.com/

Best,
Tom

Thanks Tom, I posted it here: https://forums.geforce.com/default/topic/1155801/geforce-drivers/-white-texture-issues-on-gtx-9xxm-/

I was hoping someone on the GeForce side would be helpful. Maybe someone here can provide some assistance.