White texture issues on GTX 9xxM

Gaming and Visualization Technologies APIs DirectX, DXR, DirectCompute
1

Hi there!

Our game Godhood released today and we are seeing some strange issues for people playing with GTX 960M or GTX 970M.

Our main menu for instance should look like this:

[url]https://d2veems6hjyyn0.cloudfront.net/attachment-files/2019/07/503_72b42fcd9f9ab15e576edafdf93720bb.png[/url]

but for people with a GTX960 or GTX970 it looks like this:

[url]https://steamuserimages-a.akamaihd.net/ugc/772847736633332653/F27C52E3CC6E49FABBC4E69C6325D1EAFCEA5CF6/?imw=1024&imh=576&ima=fit&impolicy=Letterbox&imcolor=%23000000&letterbox=true[/url]

It looks to me like all textures with texture format DXGI_FORMAT_R8G8B8A8_UNORM are white for some reason. Textures that are visible all have format DXGI_FORMAT_BC3_UNORM. The textures get their contents either directly with a call to ‘CreateTexture2D’
(in the case of background textures for instance) or with a call to ‘UpdateSubresource’ (in case of the font)

All players affected have updated graphics drivers.

The game uses a custom engine but there appears to be a clear correlation between this series of graphics card and the white textures.

Any help would be greatly appreciated!

Cheers!
Bas

2

Hello bascjvzy,

I recommend posting this over in the GeForce forums for greater visibility. The DirectX and Direct Compute forum does not get a lot of attention. Also, provide the OS and version of the systems affected.

[url]https://forums.geforce.com/[/url]

Best,
Tom

3

Thanks Tom, I posted it here: https://forums.geforce.com/default/topic/1155801/geforce-drivers/-white-texture-issues-on-gtx-9xxm-/

4

I was hoping someone on the GeForce side would be helpful. Maybe someone here can provide some assistance.