Windows 10: HDMI & Thunderbolt USB-C not working on Razer Blade Advanced 15 (2021) RZ09-0367BEC3

Gaming and Visualization Technologies General Topics and Other SDKs Drivers - Linux, Windows, MacOS
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I restored my Razer Blade 15 back to Windows 10 in hopes that it would solve my HDMI woes. It did not. Could someone please assist me with this issue?:

I would like to connect two monitors to my laptop. I have an HDMI port that does not work and I have 1 USB-C Thunderbolt port that does not work for a display.

Here’s my info about the laptop:

Razer Blade 15" Advanced (2021) | RZ09-0367x Specs

Razer Blade Advanced 15 (2021) RZ09-0367BEC3

  • Processor Intel(R) Core™ i7-10875H CPU @ 2.30GHz 2.30 GHz
  • Installed RAM 16.0 GB (15.9 GB usable)
  • System type 64-bit operating system, x64-based processor
  • Pen and touch No pen or touch input is available for this display

Edition Windows 10 Home

  • Version 22H2
  • Installed on ‎2/‎23/‎2023
  • OS build 19045.2673
  • Experience Windows Feature Experience Pack 120.2212.4190.0

I can provide debug logs if you tell me how to get them (not that familiar with Windows 10).

Thank you in advance!

2

These are the monitors I am using:
SAMSUNG S80A Computer Monitor, 27 Inch 4K , Vertical , USB C , HDR10 (1 Billion Colors), Built-in Speakers (LS27A800UNNXZA)

Here’s the NVIDIA graphics card I am using:
NVIDIA GeForece RTX 3070 Mobile/Max Q

The Windows Device manager has the following Display Adapters listed:

  • Intel(R) UHD Graphics
  • NVIDIA GeForce RTX 3070 Laptop GPU

The NVIDIA display adapter keeps failing. Here’s the event log on this device:

Level,Date and Time,Source,Event ID,Task Category
Information,2/23/2023 7:40:01 PM,Microsoft-Windows-UserPnp,20003,(7005),Driver Management has concluded the process to add Service NVDisplay.ContainerLocalSystem for Device Instance ID PCI\VEN_10DE&DEV_249D&SUBSYS_200E1A58&REV_A1\4&2AD6F35D&0&0008 with the following status: 0.
Information,2/23/2023 7:40:00 PM,Microsoft-Windows-UserPnp,20003,(7005),Driver Management has concluded the process to add Service nvlddmkm for Device Instance ID PCI\VEN_10DE&DEV_249D&SUBSYS_200E1A58&REV_A1\4&2AD6F35D&0&0008 with the following status: 0.
Information,2/23/2023 7:39:41 PM,Microsoft-Windows-Kernel-PnP,430,None,Device PCI\VEN_10DE&DEV_249D&SUBSYS_200E1A58&REV_A1\4&2ad6f35d&0&0008 requires further installation.
Information,2/23/2023 7:35:27 PM,Microsoft-Windows-Kernel-PnP,420,None,"Device PCI\VEN_10DE&DEV_249D&SUBSYS_200E1A58&REV_A1\4&2AD6F35D&0&0008 was deleted.

Class Guid: {4d36e968-e325-11ce-bfc1-08002be10318}"
Information,2/23/2023 7:16:05 PM,Microsoft-Windows-UserPnp,20003,(7005),Driver Management has concluded the process to add Service NVDisplay.ContainerLocalSystem for Device Instance ID PCI\VEN_10DE&DEV_249D&SUBSYS_200E1A58&REV_A1\4&2AD6F35D&0&0008 with the following status: 0.
Information,2/23/2023 7:16:04 PM,Microsoft-Windows-UserPnp,20003,(7005),Driver Management has concluded the process to add Service nvlddmkm for Device Instance ID PCI\VEN_10DE&DEV_249D&SUBSYS_200E1A58&REV_A1\4&2AD6F35D&0&0008 with the following status: 0.
Information,2/23/2023 7:15:40 PM,Microsoft-Windows-Kernel-PnP,430,None,Device PCI\VEN_10DE&DEV_249D&SUBSYS_200E1A58&REV_A1\4&2ad6f35d&0&0008 requires further installation.
Information,2/23/2023 7:15:37 PM,Microsoft-Windows-Kernel-PnP,420,None,"Device PCI\VEN_10DE&DEV_249D&SUBSYS_200E1A58&REV_A1\4&2AD6F35D&0&0008 was deleted.

Class Guid: {4d36e968-e325-11ce-bfc1-08002be10318}"
Information,2/23/2023 11:40:38 AM,Microsoft-Windows-UserPnp,20003,(7005),Driver Management has concluded the process to add Service NVDisplay.ContainerLocalSystem for Device Instance ID PCI\VEN_10DE&DEV_249D&SUBSYS_200E1A58&REV_A1\4&2AD6F35D&0&0008 with the following status: 0.
Information,2/23/2023 11:40:37 AM,Microsoft-Windows-UserPnp,20003,(7005),Driver Management has concluded the process to add Service nvlddmkm for Device Instance ID PCI\VEN_10DE&DEV_249D&SUBSYS_200E1A58&REV_A1\4&2AD6F35D&0&0008 with the following status: 0.
Information,2/23/2023 11:40:23 AM,Microsoft-Windows-Kernel-PnP,430,None,Device PCI\VEN_10DE&DEV_249D&SUBSYS_200E1A58&REV_A1\4&2ad6f35d&0&0008 requires further installation.
Information,2/23/2023 11:40:17 AM,Microsoft-Windows-Kernel-PnP,420,None,"Device PCI\VEN_10DE&DEV_249D&SUBSYS_200E1A58&REV_A1\4&2AD6F35D&0&0008 was deleted.

Class Guid: {4d36e968-e325-11ce-bfc1-08002be10318}"
Information,2/23/2023 11:37:53 AM,Microsoft-Windows-UserPnp,20003,(7005),Driver Management has concluded the process to add Service NVDisplay.ContainerLocalSystem for Device Instance ID PCI\VEN_10DE&DEV_249D&SUBSYS_200E1A58&REV_A1\4&2AD6F35D&0&0008 with the following status: 0.
Information,2/23/2023 11:37:53 AM,Microsoft-Windows-UserPnp,20003,(7005),Driver Management has concluded the process to add Service nvlddmkm for Device Instance ID PCI\VEN_10DE&DEV_249D&SUBSYS_200E1A58&REV_A1\4&2AD6F35D&0&0008 with the following status: 0.
Information,2/23/2023 11:35:39 AM,Microsoft-Windows-UserPnp,20003,(7005),Driver Management has concluded the process to add Service NVDisplay.ContainerLocalSystem for Device Instance ID PCI\VEN_10DE&DEV_249D&SUBSYS_200E1A58&REV_A1\4&2AD6F35D&0&0008 with the following status: 0.
Information,2/23/2023 11:35:39 AM,Microsoft-Windows-UserPnp,20003,(7005),Driver Management has concluded the process to add Service nvlddmkm for Device Instance ID PCI\VEN_10DE&DEV_249D&SUBSYS_200E1A58&REV_A1\4&2AD6F35D&0&0008 with the following status: 0.
Information,2/23/2023 11:30:56 AM,Microsoft-Windows-UserPnp,20003,(7005),Driver Management has concluded the process to add Service NVDisplay.ContainerLocalSystem for Device Instance ID PCI\VEN_10DE&DEV_249D&SUBSYS_200E1A58&REV_A1\4&2AD6F35D&0&0008 with the following status: 0.
Information,2/23/2023 11:30:55 AM,Microsoft-Windows-UserPnp,20003,(7005),Driver Management has concluded the process to add Service nvlddmkm for Device Instance ID PCI\VEN_10DE&DEV_249D&SUBSYS_200E1A58&REV_A1\4&2AD6F35D&0&0008 with the following status: 0.
Error,4/7/2021 11:44:12 PM,Microsoft-Windows-Kernel-PnP,411,None,"Device PCI\VEN_10DE&DEV_249D&SUBSYS_200E1A58&REV_A1\4&2ad6f35d&0&0008 had a problem starting.

Driver Name: display.inf
Class Guid: {4d36e968-e325-11ce-bfc1-08002be10318}
Service: BasicDisplay
Lower Filters: 
Upper Filters: 
Problem: 0x1F
Problem Status: 0xC01E0438"
Information,4/7/2021 11:44:12 PM,Microsoft-Windows-Kernel-PnP,400,None,"Device PCI\VEN_10DE&DEV_249D&SUBSYS_200E1A58&REV_A1\4&2ad6f35d&0&0008 was configured.

Driver Name: display.inf
Class Guid: {4d36e968-e325-11ce-bfc1-08002be10318}
Driver Date: 06/21/2006
Driver Version: 10.0.19041.1
Driver Provider: Microsoft
Driver Section: MSBDA
Driver Rank: 0xFB2008
Matching Device Id: PCI\CC_0300
Outranked Drivers: 
Device Updated: false
Parent Device: PCI\VEN_8086&DEV_1901&SUBSYS_200E1A58&REV_02\3&11583659&0&08"
Information,4/7/2021 11:44:06 PM,Microsoft-Windows-Kernel-PnP,430,None,Device PCI\VEN_10DE&DEV_249D&SUBSYS_200E1A58&REV_A1\4&2ad6f35d&0&0008 requires further installation.
3

How to Connect Multiple External Monitors to Your Laptop (howtogeek.com) Thunderbolt 3, which uses the new USB Type-C connector standard, is the newest way for laptops and tablets to output video. The advantages are obvious: a single cable can handle video, audio, standard data transmission (for external hard drives or a wired Internet connection) and power, all at the same time.

USB-C Thunderbolt can supply video, audio, and power, then technically I should be able to run at least a single monitor off of a since thunderbolt USB-C cable. In theory, I could run the monitor off the laptop power or vise versa. So, I tested this and the laptop actually charges without the laptop power cord when it is connected to the Monitor via a USB-C Thundebolt cord. Unfortunately, I do get a warning that it’s charging too slow to maintain the power consumption (bummer).

So, I cannot ditch the laptop power cord…but can I ditch the monitor power cord? I tried doing just that and these monitors will not power from the Thunderbolt as a source of power. :( I am curious if this is the case once the Thunderbolt display actually works properly…

4

Here’s An Update: The NVIDIA Control Panel would not load and was showing errors in the error logs. I went ahead and uninstalled the NVIDIA Control panel and uninstalled the NVIDIA display drivers. Then I reinstalled the drivers specifically from NVIDIA and included the NVIDIA Experience software. Basically, it handled all the driver installations from there. None of that fixed the issue.

At this point, I am going to upgrade to Windows 11 since it is Free for this Razer model. I am hoping that Windows 11 will come with the correct video drivers and HDMI and USB-C Thunderbolt drivers to allow me to finally use my external monitors.

I’ll update this thread once I have installed Windows 11.

1 Like
5

I have half the same issue with my Razer Blade 15 Advanced (2020). I tried to connect my PC to Apple Thunderbolt Screen. However, it failed. According to some information, people shared on Reddit, some specific old versions of Nvidia drivers need to be installed(517.48 or earlier). I also tried this on, but nothing changed. My Thunderbolt 3-to-2 adaptor and Thunderbolt cable are genuine.

6

Hi @stevenayers63, sorry to be late to the party, but I followed the thread over in Linux back then and generiX seemed to be already very much on point. If there is warranty, get a refund. HDMI should always work on a Laptop with Windows and an Intel integrated GPU, regardless of any additional GPU, on a fresh and clean WIndows install.

The fact that you had so many issues with the NVIDIA drivers also does not sound promising.

Of course the newest BIOS is needed and ideally you should get rid of any Razer software since it will interfere with normal Windows and NVIDIA control panel settings. See also some FAQs on the Razer pages on the topic of dynamic display switching.

And welcome to @bayatzadeler to the NVIDIA developer forums.

One thing that is very often misunderstood is the fact that Thunderbolt(TB) is NOT USB-C and also NOT DisplayPort(DP).
Connecting an Apple Thunderbolt Display to a Thunderbolt-over-USB-C connection on an Intel/NVIDIA laptop will in most cases not work, since it uses a proprietary (MacOS based) software stack.

Yes, TB multiplexes DP Alt mode into its signal, but for Intel/NVIDIA hardware to use it, there are several constraints:

  • The Display must use at least DP version 1.2
  • The Display must support the DisplayPort Alt mode through the TB or USB-C connection
  • The source (here the Laptop) must support the same, not all Laptops do that.

In some cases you can force DisplayPort only modes through BIOS, but I would not recommend that.

The easier solution is to use simple TB to DP adapters or specific Windows compatible USB-C monitors.