ZED Box Orin NX 16 GB flashing failed

Hello all! I have been trying to flash ZED Box Orin NX 16 GB multiple times but every time it ends up failing with the following error. Here I have also attached the log file for reference. I am using a host computer with Ubuntu 22.04.5 LTS to flash with [NVIDIA®Jetpack 6.0 / L4T 36.3]. The error I am getting is the following:

Create folder to store images to flash
Generate image for internal storage devices
Generate images to be flashed
ADDITIONAL_DTB_OVERLAY=“” /home/paulo/Documents/234/stereolabs_bsp/Linux_for_Tegra/flash.sh --no-flash --sign -c bootloader/generic/cfg/flash_t234_qspi.xml p3509-a02-p3767-0000 internal

###############################################################################

L4T BSP Information:

R36 , REVISION: 3.0

User release: 0.0

###############################################################################
ECID is 0x80012344705DF1834400000003FD80C0
Existing emcfuse(/home/paulo/Documents/234/stereolabs_bsp/Linux_for_Tegra/bootloader/fuse_t234.xml) reused.
copying emc_fuse_dev_params(/home/paulo/Documents/234/stereolabs_bsp/Linux_for_Tegra/bootloader/generic/BCT/tegra234-br-bct-diag-boot.dts)… done.
copying device_config(/home/paulo/Documents/234/stereolabs_bsp/Linux_for_Tegra/bootloader/generic/BCT/tegra234-mb1-bct-device-p3767-0000.dts)… done.
copying misc_config(/home/paulo/Documents/234/stereolabs_bsp/Linux_for_Tegra/bootloader/generic/BCT/tegra234-mb1-bct-misc-p3767-0000.dts)… done.
./tegraflash.py --chip “0x23” --applet “/home/paulo/Documents/234/stereolabs_bsp/Linux_for_Tegra/bootloader/mb1_t234_prod.bin” --skipuid --cfg readinfo_t234_min_prod.xml --dev_params tegra234-br-bct-diag-boot.dts --device_config tegra234-mb1-bct-device-p3767-0000.dts --misc_config tegra234-mb1-bct-misc-p3767-0000.dts --bins “mb2_applet applet_t234.bin” --cmd “readfuses fuse_t234.bin fuse_t234.xml; dump eeprom cvm cvm.bin; dump try_custinfo custinfo_out.bin; reboot recovery”
Welcome to Tegra Flash
version 1.0.0
Type ? or help for help and q or quit to exit
Use ! to execute system commands

[ 0.0365 ] Reading fuses
[ 0.0369 ] tegrarcm_v2 --chip 0x23 0 --ismb2applet
[ 0.0371 ] File rcm_state open failed
[ 0.0373 ] ERROR: failed to read rcm_state
[ 0.0373 ]
[ 0.0430 ] tegrasign_v3.py --key None --getmode mode.txt
[ 0.0431 ] Assuming zero filled SBK key
[ 0.0375 ] Pre-processing config: tegra234-mb1-bct-device-p3767-0000.dts
[ 0.0431 ] Pre-processing config: tegra234-mb1-bct-misc-p3767-0000.dts
[ 0.0512 ] Parsing partition layout
[ 0.0515 ] tegraparser_v2 --pt readinfo_t234_min_prod.xml.tmp
[ 0.0523 ] Kernel DTB used: None
[ 0.0523 ] WARNING: dce base dtb is not provided

[ 0.0523 ] Parsing partition layout
[ 0.0526 ] tegraparser_v2 --pt readinfo_t234_min_prod.xml.tmp
[ 0.0531 ] Creating list of images to be signed
[ 0.0533 ] tegrahost_v2 --chip 0x23 0 --partitionlayout readinfo_t234_min_prod.xml.bin --list images_list.xml zerosbk
[ 0.0536 ] MB1: Nvheader already present is mb1_t234_prod_aligned.bin
[ 0.0545 ] Header already present for mb1_t234_prod_aligned_sigheader.bin
[ 0.0548 ] MB1: Nvheader already present is mb1_t234_prod_aligned.bin
[ 0.0587 ] Header already present for mb1_t234_prod_aligned_sigheader.bin
[ 0.0590 ] MB1: Nvheader already present is psc_bl1_t234_prod_aligned.bin
[ 0.0627 ] Header already present for psc_bl1_t234_prod_aligned_sigheader.bin
[ 0.0630 ] adding BCH for mb2_t234_aligned.bin
[ 0.0650 ] MB1: Nvheader already present is psc_bl1_t234_prod_aligned.bin
[ 0.0752 ] Header already present for psc_bl1_t234_prod_aligned_sigheader.bin
[ 0.0755 ] adding BCH for mb2_t234_aligned.bin
[ 0.0873 ] Filling MB1 storage info
[ 0.0873 ] Parsing dev params for multi chains
[ 0.0930 ] Generating br-bct
[ 0.0933 ] Updating dev and MSS params in BR BCT
[ 0.0933 ] tegrabct_v2 --dev_param tegra234-br-bct-diag-boot_cpp.dtb --brbct br_bct.cfg --chip 0x23 0
[ 0.0938 ] Updating bl info
[ 0.0941 ] tegrabct_v2 --brbct br_bct_BR.bct --chip 0x23 0 --updateblinfo readinfo_t234_min_prod.xml.bin
[ 0.0944 ] WARNING: boot chain is not completed. set to 0
[ 0.0950 ] Generating signatures
[ 0.1007 ] tegrasign_v3.py --key None --list images_list.xml --pubkeyhash pub_key.key --sha sha512
[ 0.1008 ] Assuming zero filled SBK key
[ 0.1065 ] Warning: pub_key.key is not found
[ 0.1010 ] Parsing dev params for multi chains
[ 0.1010 ] Generating br-bct
[ 0.1013 ] Updating dev and MSS params in BR BCT
[ 0.1013 ] tegrabct_v2 --dev_param tegra234-br-bct-diag-boot_cpp.dtb --brbct br_bct.cfg --chip 0x23 0
[ 0.1018 ] Updating bl info
[ 0.1020 ] tegrabct_v2 --brbct br_bct_BR.bct --chip 0x23 0 --updateblinfo readinfo_t234_min_prod.xml.bin --updatesig images_list_signed.xml
[ 0.1023 ] WARNING: boot chain is not completed. set to 0
[ 0.1030 ] Generating SHA2 Hash
[ 0.1093 ] Sha saved in br_bct_BR.sha
[ 0.1037 ] Get Signed section of bct
[ 0.1040 ] tegrabct_v2 --brbct br_bct_BR.bct --chip 0x23 0 --listbct bct_list.xml
[ 0.1045 ] Signing BCT
[ 0.1101 ] tegrasign_v3.py --key None --list bct_list.xml --pubkeyhash pub_key.key --sha sha512
[ 0.1102 ] Assuming zero filled SBK key
[ 0.1120 ] Sha saved in br_bct_BR.sha
[ 0.1123 ] Warning: pub_key.key is not found
[ 0.1066 ] Updating BCT with signature
[ 0.1070 ] tegrabct_v2 --brbct br_bct_BR.bct --chip 0x23 0 --updatesig bct_list_signed.xml
[ 0.1074 ] Offset :4608 Len :3584
[ 0.1077 ] Generating SHA2 Hash
[ 0.1134 ] tegrasign_v3.py --key None --list bct_list.xml --sha sha512
[ 0.1136 ] Assuming zero filled SBK key
[ 0.1136 ] Assuming zero filled SBK key
[ 0.1156 ] Sha saved in br_bct_BR.sha
[ 0.1102 ] Updating BCT with SHA2 Hash
[ 0.1106 ] tegrabct_v2 --brbct br_bct_BR.bct --chip 0x23 0 --updatesha bct_list_signed.xml
[ 0.1109 ] Offset :4608 Len :3584
[ 0.1112 ] Offset :68 Len :8124
[ 0.1114 ] Generating coldboot mb1-bct
[ 0.1118 ] tegrabct_v2 --chip 0x23 0 --mb1bct mb1_cold_boot_bct.cfg --misc tegra234-mb1-bct-misc-p3767-0000_cpp.dtb --device tegra234-mb1-bct-device-p3767-0000_cpp.dtb
[ 0.1121 ] MB1-BCT version: 0.13

[ 0.1135 ] Parsing config file :tegra234-mb1-bct-device-p3767-0000_cpp.dtb
[ 0.1137 ] Added Platform Config 9 data with size :- 100
[ 0.1137 ]
[ 0.1137 ] Updating mb1-bct with firmware information
[ 0.1141 ] tegrabct_v2 --chip 0x23 0 --mb1bct mb1_cold_boot_bct_MB1.bct --updatefwinfo readinfo_t234_min_prod.xml.bin
[ 0.1153 ] tegrahost_v2 --chip 0x23 0 --align mb1_cold_boot_bct_MB1_aligned.bct
[ 0.1157 ] Generating SHA2 Hash for mb1bct
[ 0.1222 ] Sha saved in mb1_cold_boot_bct_MB1_aligned.sha
[ 0.1231 ] Sha saved in mb1_cold_boot_bct_MB1.sha
[ 0.1179 ] tegrahost_v2 --chip 0x23 0 --magicid MBCT --appendsigheader mb1_cold_boot_bct_MB1_aligned.bct zerosbk
[ 0.1183 ] adding BCH for mb1_cold_boot_bct_MB1_aligned.bct
[ 0.1247 ] tegrasign_v3.py --key None --list mb1_cold_boot_bct_MB1_aligned_sigheader.bct_list.xml --pubkeyhash pub_key.key --sha sha512
[ 0.1249 ] Assuming zero filled SBK key
[ 0.1262 ] Warning: pub_key.key is not found
[ 0.1211 ] tegrahost_v2 --chip 0x23 0 --updatesigheader mb1_cold_boot_bct_MB1_aligned_sigheader.bct.encrypt mb1_cold_boot_bct_MB1_aligned_sigheader.bct.hash zerosbk
[ 0.1219 ] Generating recovery mb1-bct
[ 0.1222 ] tegrabct_v2 --chip 0x23 0 --mb1bct mb1_bct.cfg --misc tegra234-mb1-bct-misc-p3767-0000_cpp.dtb --device tegra234-mb1-bct-device-p3767-0000_cpp.dtb
[ 0.1225 ] MB1-BCT version: 0.13

[ 0.1239 ] Parsing config file :tegra234-mb1-bct-device-p3767-0000_cpp.dtb
[ 0.1240 ] Added Platform Config 9 data with size :- 100
[ 0.1240 ]
[ 0.1240 ] Updating mb1-bct with firmware information
[ 0.1243 ] tegrabct_v2 --chip 0x23 0 --mb1bct mb1_bct_MB1.bct --recov --updatefwinfo readinfo_t234_min_prod.xml.bin
[ 0.1252 ] tegrahost_v2 --chip 0x23 0 --align mb1_bct_MB1_aligned.bct
[ 0.1256 ] Generating SHA2 Hash for mb1bct
[ 0.1320 ] Sha saved in mb1_bct_MB1_aligned.sha
[ 0.1326 ] Sha saved in mb1_bct_MB1.sha
[ 0.1273 ] tegrahost_v2 --chip 0x23 0 --magicid MBCT --appendsigheader mb1_bct_MB1_aligned.bct zerosbk
[ 0.1276 ] adding BCH for mb1_bct_MB1_aligned.bct
[ 0.1339 ] tegrasign_v3.py --key None --list mb1_bct_MB1_aligned_sigheader.bct_list.xml --pubkeyhash pub_key.key --sha sha512
[ 0.1340 ] Assuming zero filled SBK key
[ 0.1350 ] Warning: pub_key.key is not found
[ 0.1297 ] tegrahost_v2 --chip 0x23 0 --updatesigheader mb1_bct_MB1_aligned_sigheader.bct.encrypt mb1_bct_MB1_aligned_sigheader.bct.hash zerosbk
[ 0.1304 ] Info: Skip generating mem_bct because sdram_config is not defined
[ 0.1304 ] Info: Skip generating mem_bct because sdram_config is not defined
[ 0.1304 ] Copying signatures
[ 0.1307 ] tegrahost_v2 --chip 0x23 0 --partitionlayout readinfo_t234_min_prod.xml.bin --updatesig images_list_signed.xml
[ 0.1344 ] mb1_t234_prod_aligned_sigheader.bin.encrypt filename is from images_list
[ 0.1345 ] psc_bl1_t234_prod_aligned_sigheader.bin.encrypt filename is from images_list
[ 0.1345 ] Boot Rom communication
[ 0.1348 ] tegrarcm_v2 --new_session --chip 0x23 0 --uid --download bct_br br_bct_BR.bct --download mb1 mb1_t234_prod_aligned_sigheader.bin.encrypt --download psc_bl1 psc_bl1_t234_prod_aligned_sigheader.bin.encrypt --download bct_mb1 mb1_bct_MB1_sigheader.bct.encrypt
[ 0.1351 ] BR_CID: 0x80012344705DF1834400000003FD80C0
[ 0.1361 ] Sending bct_br
[ 0.1361 ] ERROR: might be timeout in USB write.
Error: Return value 3
Command tegrarcm_v2 --new_session --chip 0x23 0 --uid --download bct_br br_bct_BR.bct --download mb1 mb1_t234_prod_aligned_sigheader.bin.encrypt --download psc_bl1 psc_bl1_t234_prod_aligned_sigheader.bin.encrypt --download bct_mb1 mb1_bct_MB1_sigheader.bct.encrypt
[ 10.4339 ] tegrarcm_v2 --chip 0x23 0 --ismb2applet
[ 10.4346 ] tegrarcm_v2 --chip 0x23 0 --ismb2applet
[ 10.4353 ] Retrieving board information
[ 10.4356 ] tegrarcm_v2 --chip 0x23 0 --oem platformdetails chip chip_info.bin
[ 10.4360 ] Retrieving EEPROM data
[ 10.4360 ] tegrarcm_v2 --oem platformdetails eeprom cvm /home/paulo/Documents/234/stereolabs_bsp/Linux_for_Tegra/bootloader/cvm.bin --chip 0x23 0
[ 10.4366 ] tegrarcm_v2 --chip 0x23 0 --ismb2applet
[ 10.4373 ] tegrarcm_v2 --chip 0x23 0 --ismb2applet
[ 10.4377 ] Dumping customer Info
[ 10.4379 ] tegrarcm_v2 --chip 0x23 0 --oem dump bct tmp.bct
[ 10.4386 ] tegrabct_v2 --brbct tmp.bct --chip 0x23 0 --custinfo /home/paulo/Documents/234/stereolabs_bsp/Linux_for_Tegra/bootloader/custinfo_out.bin
[ 10.4388 ] File tmp.bct open failed
[ 10.4390 ] Error: try getting custinfo fail. Moving on
[ 10.4390 ] Rebooting to recovery mode
[ 10.4393 ] tegrarcm_v2 --chip 0x23 0 --ismb2
[ 10.4396 ] Rebooting to recovery mode
[ 10.4399 ] tegrarcm_v2 --chip 0x23 0 --reboot recovery
Parsing board information failed.
Error: failed to generate images
Cleaning up…
FLASH FAILED.
ZED_Box_ORIN_NX_16GB.txt (33.7 KB)

Hello,

Thanks for visiting the NVIDIA Developer forums! Your topic will be best served in the Jetson category.

I have moved this post for better visibility.

Cheers,
Tom

This is a 3rd party carrier board, you may check their usr guide to know how to flash your device, and contact with them for the support. Thanks