Cannot change Email

Community Information Forum Feedback
1

I wish to change my email but im not possible to do so it gives me an error about Email cannot be changed at this time.

2

Hi,

Are you following the instructions found here? Instructions for changing your email address

If so, can you share a screenshot of the error?

Thanks,
Tom

4

Let me forward this to our engineers for a look into your account.
Thanks for your patience.

Tom

5

Hi @ariesficially, Can you send me a private message with the address you use currently, and the one you wish to update to?

6

Hi @TomNVIDIA Sure one moment I got to figure out how to send an PM towards you, I cannot seem to find the message button that they seem to speak off on your profile am I looking over it or is it missing for community manager’s?

7

Hi @ariesficially,

You should now see the message button when clicking my avatar.

image
image741Ă—368 74.4 KB

Thanks,
Tom

8

Hi @TomNVIDIA

I do now indeed see the message button now

Message incoming! :)

Friendly Regards,
Ariesficially

9

Hi @ariesficiall,y

I sent your info to the team that manages the login platform.
I would not expect an update until Monday 10/3.

Regards,
Tom

1 Like
10

Hi @TomNVIDIA

Thanks for the heads up and help thus far
Looking forward to the update

Friendly Regards,
Ariesficially

1 Like
11

Hi, I was changing my email on my account and I put in the wrong one. Can you please change it?

12

Hi @shaneneary886,

Please private message me your old and new email addresses and I will send it to the team for updating.

Thanks,
Tom

13

It doesn’t seem to show a message button on your profile.

14

You should be able to see the option now.

15

Hi @TomNVIDIA,

Just checking in are there any updates towards the email getting changed?

Have a great day

Friendly regards,
Ariesficially

16

Hi @ariesficially,

Sorry for the delay in responding, I have been out of the office. The team should have responded to you by now via email or PM. Did this ever happen?

Thanks,
Tom

17

Hi. Same issue.
@TomNVIDIA sent you a DM.
Thanks

18

Hi @zp.marcos

I have forwarded your request to the team that manages the authentication platform.

Best, Tom

1 Like
19

Goodday @TomNVIDIA ,

Thanks for the reply,
All good pretty understandable, if you haven’t been around at the office.

Neither of which described or said/typed has been occurred yet as of today
No email nor PM

Friendly Regards,
Ariesficially

20

Hey @ariesficially,

I sent the engineering team an email to check on this earlier today. They responded that this will be taken care of. Can you please confirm your account was updated?

Thanks,
Tom

1 Like
21

Hi @TomNVIDIA

Surely as of yet there hasn’t been any change’s just yet, i will let you know when they have updated/changed it.

Much appreciated for your effort

Have a good day,
Ariesficially.

1 Like