Cannot change Email

I wish to change my email but im not possible to do so it gives me an error about Email cannot be changed at this time.

Hi,

Are you following the instructions found here? Instructions for changing your email address

If so, can you share a screenshot of the error?

Thanks,
Tom

Hi Tom,

Yes im doing it as per instructions and written down there im still getting an error when changing the email address

Surely here’s the screenshot of the error.

Friendly Regards,
Ariesficially

Let me forward this to our engineers for a look into your account.
Thanks for your patience.

Tom

Hi @ariesficially, Can you send me a private message with the address you use currently, and the one you wish to update to?

Hi @TomK Sure one moment I got to figure out how to send an PM towards you, I cannot seem to find the message button that they seem to speak off on your profile am I looking over it or is it missing for community manager’s?

Hi @ariesficially,

You should now see the message button when clicking my avatar.

Thanks,
Tom

Hi @TomK

I do now indeed see the message button now

Message incoming! :)

Friendly Regards,
Ariesficially

Hi @ariesficiall,y

I sent your info to the team that manages the login platform.
I would not expect an update until Monday 10/3.

Regards,
Tom

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Hi @TomK

Thanks for the heads up and help thus far
Looking forward to the update

Friendly Regards,
Ariesficially

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