We have an issue when using 2 screens in full screen mode randomly when you log in it freezes and you get vertical and horizontal scrolls bars on your endpoint device. The Xendesktop session never launches the only solution is to kill it from the Delivery control and have the user login again. This only affects multi-monitor users, single screen users work just fine. I have tried setting the resolution to the lowest on the monitors as a test and still have the same issue. Environment information below.
Dell R730 Server
2 K1 cards installed in server
Hypervisor: Vsphere 6.0 All updates as of 1/6/2016
Citrix Xendesktop 7.6 with most current VDA
Citrix PVS 7.6
Driver version from Nvidia: 354.56
Virtual machines
2008R2
2 VCPU
4GB Memory
Profile 120Q (Have tried with all the other profiles as well, same issue
If I uninstall the Nvidia driver from the VM the issue goes away even if I leave the card attached to the virtual machine. Reinstalling the driver the issue comes back
We are using Xendesktop and doing server VDI, it is not xenapp. I realize there is no HDX3dPro support with 2008R2, however there is a noticeable improvement when using the VGPU.
The guest VM has Nvidia version 354.56
I can try increasing the vcpu count as a test, however the vcpu’s are not stressed in our testing.
The version that comes in the 354.56 driver download. The version match. and the VGPU works correctly for people with single displays. It is the users that have 2 displays that have issues.
CTX201804 – Intermittent Connection Failures/Black Screen Issues when Connecting from Multi-monitor Client Machines to Windows 7 VDA with VDA 7.x on vSphere/ESXi
if using standard VDA that the RAM is sufficient with multi-monitors: see verify memory section in CTX201696 – Citrix XenDesktop and XenApp – Support for Monitors Including 4K Resolution and Multi-monitors
Also beware with multi-monitors they all need to be set to same dpi CTX202319 – Multiple Monitors – Mouse Cursor Jumping Around, Out-of-sync if DPIs of Monitors Are Not Matched
There are hyperlinks on the webpage… Do let me know if anything helps (or if it doesn’t)
Best wishes,
Rachel
These cards came with the servers in October of 2015 so they should have the latest firmware. Monitors are set to the same resolution and DPI. We have a case open with Citrix and are getting nowhere with them.
i have the exact same Problem since at least a year. there is no solution i’m afraid. Citrix blames Microsoft and vice versa. nobody wants to be responsible. Long Story short: vsphere, k1 grid and xendesktop on Windows 7 is a no-go with multi-Monitor. sad but true