Hello NVIDIA DLI Support Team,
I am currently enrolled in an NVIDIA DLI course and am experiencing an issue when submitting an assignment.
After completing the task and clicking the “Assess Task” button, I receive the following error message:
“We encountered an error. Please try again.”
Because of this error, my submitted assignment is not being assessed. I have tried multiple times, but the same issue continues to occur.
Could you please let me know if there is a known cause for this issue or any steps I can take to resolve it? I would be happy to provide additional information such as the course name, system environment details, or screenshots if needed.
Thank you very much for your support.
Best regards,
Jeonho Kim
For DLI Course assistance, please visit the DLI Support Page to open a support case. NVIDIA Deep Learning Institute (DLI) Support
This ensures your request is directed to the appropriate team for timely and accurate support.
When submitting your case, please make sure to select the product type “NVIDIA Training and Certification”.
Hi,
Thanks for the guidance. I’ve submitted a case through the DLI Support Page as suggested (Case #01067727).
Just to clarify my situation — I’m not a corporate customer. I’m a student taking a self-paced workshop at an NVIDIA-certified learning institution. That’s where I ran into the assessment error.
I wasn’t sure if the Enterprise Support Portal was the right channel for my case, but went ahead and submitted anyway. Let me know if there’s a better route for students in certified programs.
Thanks for your help.
Jeonho Kim
DLI tickets are created when you select “NVIDIA Training and Certification” from the portal dropdown.
