Unclaimed graphic card

Hi,

I am running Ubuntu 18.04 and I don’t think my laptop recognizes my graphic card (Quadro P600 Mobile).
This is the result of lshw -c display:

*-display UNCLAIMED
description: 3D controller
product: GP107GLM [Quadro P600 Mobile]
vendor: NVIDIA Corporation
physical id: 0
bus info: pci@0000:01:00.0
version: a1
width: 64 bits
clock: 33MHz
capabilities: pm msi pciexpress bus_master cap_list
configuration: latency=0
resources: memory:ec000000-ecffffff memory:c0000000-cfffffff memory:d0000000-d1ffffff ioport:3000(size=128) memory:ed000000-ed07ffff
*-display
description: VGA compatible controller
product: Intel Corporation
vendor: Intel Corporation
physical id: 2
bus info: pci@0000:00:02.0
version: 00
width: 64 bits
clock: 33MHz
capabilities: pciexpress msi pm vga_controller bus_master cap_list rom
configuration: driver=i915 latency=0
resources: irq:131 memory:eb000000-ebffffff memory:80000000-8fffffff ioport:4000(size=64) memory:c0000-dffff

Any idea why the graphic card is ‘unclaimed’, and how to solve it?

Thanks!
PS: I am new to Linux

lshw prints “unclaimed” if no driver is installed for the device.
Please run nvidia-bug-report.sh as root and attach the resulting nvidia-bug-report.log.gz file to your post. You will have to rename the file ending to something else since the forum software doesn’t accept .gz files (nifty!).

Hi. I’m facing the same issue as well. Attaching bug report along.
nvidia-bug-report.log (1.4 MB)

None of the NVIDIA kernel modules are loaded. Do you have the drivers installed?

dpkg -l | grep -i nvidia

ii  libnvidia-cfg1-460-server:amd64                             460.73.01-0ubuntu0.20.04.1            amd64        NVIDIA binary OpenGL/GLX configuration library
ii  libnvidia-common-460-server                                 460.73.01-0ubuntu0.20.04.1            all          Shared files used by the NVIDIA libraries
rc  libnvidia-compute-460:amd64                                 460.73.01-0ubuntu0.20.04.1            amd64        NVIDIA libcompute package
ii  libnvidia-compute-460-server:amd64                          460.73.01-0ubuntu0.20.04.1            amd64        NVIDIA libcompute package
ii  libnvidia-compute-460-server:i386                           460.73.01-0ubuntu0.20.04.1            i386         NVIDIA libcompute package
ii  libnvidia-decode-460-server:amd64                           460.73.01-0ubuntu0.20.04.1            amd64        NVIDIA Video Decoding runtime libraries
ii  libnvidia-decode-460-server:i386                            460.73.01-0ubuntu0.20.04.1            i386         NVIDIA Video Decoding runtime libraries
ii  libnvidia-encode-460-server:amd64                           460.73.01-0ubuntu0.20.04.1            amd64        NVENC Video Encoding runtime library
ii  libnvidia-encode-460-server:i386                            460.73.01-0ubuntu0.20.04.1            i386         NVENC Video Encoding runtime library
ii  libnvidia-extra-460-server:amd64                            460.73.01-0ubuntu0.20.04.1            amd64        Extra libraries for the NVIDIA Server Driver
ii  libnvidia-fbc1-460-server:amd64                             460.73.01-0ubuntu0.20.04.1            amd64        NVIDIA OpenGL-based Framebuffer Capture runtime library
ii  libnvidia-fbc1-460-server:i386                              460.73.01-0ubuntu0.20.04.1            i386         NVIDIA OpenGL-based Framebuffer Capture runtime library
ii  libnvidia-gl-460-server:amd64                               460.73.01-0ubuntu0.20.04.1            amd64        NVIDIA OpenGL/GLX/EGL/GLES GLVND libraries and Vulkan ICD
ii  libnvidia-gl-460-server:i386                                460.73.01-0ubuntu0.20.04.1            i386         NVIDIA OpenGL/GLX/EGL/GLES GLVND libraries and Vulkan ICD
ii  libnvidia-ifr1-460-server:amd64                             460.73.01-0ubuntu0.20.04.1            amd64        NVIDIA OpenGL-based Inband Frame Readback runtime library
ii  libnvidia-ifr1-460-server:i386                              460.73.01-0ubuntu0.20.04.1            i386         NVIDIA OpenGL-based Inband Frame Readback runtime library
rc  nvidia-compute-utils-460                                    460.73.01-0ubuntu0.20.04.1            amd64        NVIDIA compute utilities
ii  nvidia-compute-utils-460-server                             460.73.01-0ubuntu0.20.04.1            amd64        NVIDIA compute utilities
rc  nvidia-dkms-460                                             460.73.01-0ubuntu0.20.04.1            amd64        NVIDIA DKMS package
ii  nvidia-dkms-460-server                                      460.73.01-0ubuntu0.20.04.1            amd64        NVIDIA DKMS package
ii  nvidia-driver-460-server                                    460.73.01-0ubuntu0.20.04.1            amd64        NVIDIA Server Driver metapackage
rc  nvidia-kernel-common-460                                    460.73.01-0ubuntu0.20.04.1            amd64        Shared files used with the kernel module
ii  nvidia-kernel-common-460-server                             460.73.01-0ubuntu0.20.04.1            amd64        Shared files used with the kernel module
ii  nvidia-kernel-source-460-server                             460.73.01-0ubuntu0.20.04.1            amd64        NVIDIA kernel source package
ii  nvidia-prime                                                0.8.16~0.20.04.1                      all          Tools to enable NVIDIA's Prime
ii  nvidia-settings                                             455.32.00-0ubuntu1                    amd64        Tool for configuring the NVIDIA graphics driver
ii  nvidia-utils-460-server                                     460.73.01-0ubuntu0.20.04.1            amd64        NVIDIA Server Driver support binaries
ii  screen-resolution-extra                                     0.18build1                            all          Extension for the nvidia-settings control panel
ii  xserver-xorg-video-nvidia-460-server                        460.73.01-0ubuntu0.20.04.1            amd64        NVIDIA binary Xorg driver

What does dkms status say about the nvidia kernel module, and what happens if you run sudo modprobe nvidia manually?

dkms status

nvidia-srv, 460.73.01: added

sudo modprobe nvidia

modprobe: FATAL: Module nvidia not found in directory /lib/modules/5.4.0-73-generic

I uninstalled all the nvidia drivers and followed steps here.

This time around, it prompted for a password (for secure boot) and I followed the steps as prompted. Everything works as expected now.

Thanks for your assistance.

$nvidia-smi

+-----------------------------------------------------------------------------+
| NVIDIA-SMI 460.73.01    Driver Version: 460.73.01    CUDA Version: 11.2     |
|-------------------------------+----------------------+----------------------+
| GPU  Name        Persistence-M| Bus-Id        Disp.A | Volatile Uncorr. ECC |
| Fan  Temp  Perf  Pwr:Usage/Cap|         Memory-Usage | GPU-Util  Compute M. |
|                               |                      |               MIG M. |
|===============================+======================+======================|
|   0  GeForce RTX 207...  Off  | 00000000:01:00.0  On |                  N/A |
| N/A   45C    P8     4W /  N/A |    339MiB /  7982MiB |      1%      Default |
|                               |                      |                  N/A |
+-------------------------------+----------------------+----------------------+
                                                                               
+-----------------------------------------------------------------------------+
| Processes:                                                                  |
|  GPU   GI   CI        PID   Type   Process name                  GPU Memory |
|        ID   ID                                                   Usage      |
|=============================================================================|
|    0   N/A  N/A      2322      G   /usr/lib/xorg/Xorg                 35MiB |
|    0   N/A  N/A      3200      G   /usr/lib/xorg/Xorg                 84MiB |
|    0   N/A  N/A      3365      G   /usr/bin/gnome-shell              124MiB |
|    0   N/A  N/A      3824      G   ...AAAAAAAAA= --shared-files       80MiB |
+-----------------------------------------------------------------------------+