Workday Portal Sync Error - Unable to complete questionnaire and schedule panel (JR2012895)

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Hello NVIDIA team,

I am hoping to get some quick assistance with a Workday portal glitch that is currently blocking the scheduling of an active interview cycle.

This afternoon, 03/31/26, I received an email invitation to complete a questionnaire and schedule a panel interview for role (Req ID: JR2012895).

Email snippet below:

”…To help us schedule, please create your Candidate Home Account by using the link below and complete your availability questionnaire. Once we have you scheduled, we will send a confirmation email within 48 hours with more details…”

However, my Workday candidate portal is concurrently showing a ‘Declined’ status from an application multiple weeks earlier. This state-machine error is suppressing my active tasks, blocking my ability to access the questionnaire and get the panel scheduled.

I have already flagged this directly to nvrecruitingbot@nvidia.com with screenshots, but to maintain scheduling momentum, I am surfacing it here to request a manual reset of my application status to ‘Active’ on the backend so I can immediately clear these pending tasks.

Please let me know if you need any additional information from me to locate my account.

@TomNVIDIA, I hope it is okay that I looped you in. I noticed your excellent help in successfully resolving similar Workday portal errors for others recently, and I would appreciate any guidance you can provide to help unblock this.

Thank you for all your help. Have a wonderful day.

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Hi @8symmetry,

I have sent your issue to the HR team for assistance.
Thanks for your patience while this gets looked at.

Tom

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Hi @TomNVIDIA, thank you for the update and escalating this time-sensitive issue to HR. I truly appreciate all your help in getting this prioritized. Have a great day.

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Hi @8symmetry,

Please try now.

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Hi @TomNVIDIA, thank you so much for the quick turnaround and for helping escalate this to the HR team. I really appreciate all yours and HR’s help on this.

I was able to get back into the portal and complete the availability questionnaire successfully.

Thanks again for all your support and for moving this along so quickly. It is greatly appreciated.

Have a wonderful rest of your day and week.

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Hi @8symmetry,

Always happy to help. :-)

Cheers,
Tom

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