Computer: Dell XPS 15 7590
OS: Ubuntu 20.04
CPU: Intel Core i7-9750H
Graphics: NVIDIA TU117M (GeForce GTX 1650 Mobile / Max-Q)
I’ve been experiencing hard crashing with my NVIDIA GPU on my Ubuntu system. After 10-30 minutes of running almost any game, my system freezes entirely (monitor, mouse, etc.), and I’m forced to reboot using the power button. Smaller, 2D games don’t cause crashing, although I can’t say if this is due to their lower resources requirements or their lack of 3D graphics. In addition to what is said in my system logs, I know this issue lies with NVIDIA because I do not encounter it when using Nouveau drivers or my Intel integrated GPU.
I recently triggered the crash and generated a bug report (attached below). Due to the freezing nature of the crash, I had to run
nvidia-bug-report.sh after rebooting my system (the timestamps still look correct). Let me know if I should generate this report a different way.
Additionally, when running
nvidia-settings to use NVIDIA Prime, I receive this output before the window opens:
(nvidia-settings:9048): GLib-GObject-CRITICAL **: 14:41:55.734: g_object_unref: assertion ‘G_IS_OBJECT (object)’ failed
** Message: 14:41:55.882: PRIME: Requires offloading
** Message: 14:41:55.882: PRIME: is it supported? yes
** Message: 14:41:55.904: PRIME: Usage: /usr/bin/prime-select nvidia|intel|on-demand|query
** Message: 14:41:55.904: PRIME: on-demand mode: “1”
** Message: 14:41:55.904: PRIME: is “on-demand” mode supported? Yes
Using the older 440 and 435 drivers doesn’t fix this issue. Even freshly installing Ubuntu on my system doesn’t change anything. I don’t think it’s a result of hardware, because my computer is only 1 year old, and it wasn’t experiencing any problems earlier this summer (before I switched from Windows).
I appreciate your help. Please let me know if I can provide any more information.
nvidia-bug-report.log.gz (353.1 KB)