MP4 Playback Freezing with Nvidia Driver 572.16+ (Depthkit Exported Videos)

System Info:

  • OS: Windows 11
  • GPU Driver Version: 572.16 and later
  • Working Driver Version: 553.62 and earlier

Issue:
While Nvidia driver version 572.16 or newer is installed, MP4 videos exported from the Depthkit software freeze during playback. The video player loads the file and successfully starts playing, but freezes midway through playback.

Workaround:
Rolling back to driver version 553.62 or earlier then re-exporting video from Depthkit resolves the issue - video playback is smooth and uninterrupted.

Request:
Please investigate compatibility between the Nvidia 572.16+ drivers and MP4 files generated by Depthkit. Let me know if logs or video samples would help with diagnosis.

Hello @cory31, welcome to the NVIDIA developer forums.

Are you part of the development team of “Depthkit”? Does the developer have any kind of developer relations contact with NVIDIA?

The NVIDIA driver itself does not export MP4 files. The driver provides an encoder that has to be integrated into the third-party software. That software creates encoded streams and packages them in the MP4 container.

There are lots of places where this can go wrong and cause stutter/stopping effects in the playback.

I am not claiming NVIDIA drivers are without issues. But since there are countless applications out there that use the NVIDIA Hardware encoder successfully to create video output, even on newest drivers, I would probably first start by looking at the way DepthKit implements NVIDIA NVENC support.

Thanks!