Nvidia Jetson Xavier NX Dev.kit stopped working

Hi. I have a Nvidia Jetson Xavier NX Developer kit who does not work anymore. The Jetpack was installed on a SD-card, and it worked properly until today. The green light is still there, but it’s no display anymore, and the fan is not working either, even though the module gets very hot. I have tried to use SDK manager, but it’s get no contact with the module. Do you have any suggestions?

Please share the sdkm log from your ubuntu host ~/.nvsdkm/logs.

Also, generally, those who firstly use sdkmanager has a common problem that they don’t know how to put device into recovery mode or they are using VM to do the flash work. Thus, please make sure you are not falling into such kind.

I am not sure what is “no contact with the module” in your description.

Hi. Thank you for answering so fast, and sorry for bad explanation. When I use the SDK manager it says “no board connected”, even though I have connected it to the computer host. The screen is only black when I connects the module directly to a monitor. here is the log:
09:35:43.392 - info: SDK Manager started running at: 2021-06-10 09:35:43.391
09:35:43.392 - info: SDK Manager log file name: sdkm-2021-06-10-09-35-43.log
09:35:43.393 - info: SDK Manager client version: 1.5.1
09:35:43.393 - info: SDK Manager is running in GUI mode
09:35:43.829 - info: Current DB Version: 14
09:35:44.078 - warn: Registering a callback with no name for event: System settings table changed after getting machineInfo
09:35:44.141 - info: User agent for http requests: SDKM/1.5.1.7814 (ubuntu1804)
09:35:44.159 - warn: Registering a callback with no name for event: Session started
09:35:44.187 - warn: Registering a callback with no name for event: Session started
09:35:44.187 - warn: Registering a callback with no name for event: Report component install/uninstall error messages
09:35:44.187 - warn: Registering a callback with no name for event: Report component install/uninstall error code/type
09:35:44.187 - info: downloadMetrics.reset
09:35:44.187 - warn: Registering a callback with no name for event: Session started
09:35:44.188 - warn: Registering a callback with no name for event: Session resumed
09:35:44.188 - warn: Registering a callback with no name for event: Session started
09:35:44.188 - warn: Registering a callback with no name for event: Session ended
09:35:44.188 - warn: Registering a callback with no name for event: File init download status
09:35:44.188 - warn: Registering a callback with no name for event: File pending download
09:35:44.188 - warn: Registering a callback with no name for event: File started downloading
09:35:44.188 - warn: Registering a callback with no name for event: File finished downloading
09:35:44.188 - warn: Registering a callback with no name for event: File checksum verifying
09:35:44.188 - warn: Registering a callback with no name for event: Component init status
09:35:44.188 - warn: Registering a callback with no name for event: Component started action
09:35:44.188 - warn: Registering a callback with no name for event: Component finished pausing download
09:35:44.188 - warn: Registering a callback with no name for event: Component finished resuming download
09:35:44.188 - warn: Registering a callback with no name for event: Component finished action
09:35:44.189 - warn: Registering a callback with no name for event: Session started
09:35:44.189 - warn: Registering a callback with no name for event: Component finished action
09:35:44.191 - warn: Registering a callback with no name for event: Active bundle loaded
09:35:44.191 - warn: Registering a callback with no name for event: Component finished action
09:35:44.191 - info: Forking worker process
09:35:44.197 - info: Initializing the download service
09:35:44.201 - info: Download service pid is: 8524
09:35:44.204 - warn: Registering a callback with no name for event: File download in progress
09:35:44.204 - warn: Registering a callback with no name for event: File finished downloading
09:35:44.204 - warn: Registering a callback with no name for event: Session started
09:35:44.204 - warn: Registering a callback with no name for event: File download in progress
09:35:44.204 - warn: Registering a callback with no name for event: File finished downloading
09:35:44.204 - warn: Registering a callback with no name for event: File reset downloaded size
09:35:44.204 - warn: Registering a callback with no name for event: File download size updated
09:35:44.205 - warn: Registering a callback with no name for event: Component init status
09:35:44.205 - warn: Registering a callback with no name for event: Component started action
09:35:44.205 - warn: Registering a callback with no name for event: Component progress for action
09:35:44.205 - warn: Registering a callback with no name for event: Component finished action
09:35:44.205 - info: Download manager can use up to 6 download threads per file
09:35:44.205 - warn: Registering a callback with no name for event: Session started
09:35:44.221 - info: create .sdkm.bashrc under /home/eirik/.nvsdkm/.sdkm.bashrc
09:35:44.227 - info: installMetrics.reset
09:35:44.227 - warn: Registering a callback with no name for event: Session started
09:35:44.228 - info: uninstallMetrics.reset
09:35:44.228 - warn: Registering a callback with no name for event: Active bundle loaded
09:35:44.230 - warn: Registering a callback with no name for event: Active bundle loaded
09:35:44.230 - warn: Registering a callback with no name for event: Component finished action
09:35:44.230 - warn: Registering a callback with no name for event: File finished downloading
09:35:44.230 - warn: Registering a callback with no name for event: Component finished downloading
09:35:44.230 - warn: Registering a callback with no name for event: Session started
09:35:44.230 - warn: Registering a callback with no name for event: Session resumed
09:35:44.230 - warn: Registering a callback with no name for event: Session paused
09:35:44.230 - warn: Registering a callback with no name for event: Session complete when pausing
09:35:44.512 - warn: Registering a callback with no name for event: File started downloading
09:35:44.512 - warn: Registering a callback with no name for event: File download in progress
09:35:44.512 - warn: Registering a callback with no name for event: File checksum verifying
09:35:44.512 - warn: Registering a callback with no name for event: File finished downloading
09:35:44.565 - warn: Registering a callback with no name for event: Active bundle loaded
09:35:44.571 - warn: Registering a callback with no name for event: Terminal output
09:35:44.571 - warn: Registering a callback with no name for event: Login progress
09:35:44.571 - warn: Registering a callback with no name for event: undefined
09:35:44.571 - warn: Registering a callback with no name for event: Component download in progress
09:35:44.571 - warn: Registering a callback with no name for event: Component progress for action
09:35:44.571 - warn: Registering a callback with no name for event: Component started action
09:35:44.571 - warn: Registering a callback with no name for event: File started downloading
09:35:44.571 - warn: Registering a callback with no name for event: Component init status
09:35:44.571 - warn: Registering a callback with no name for event: Component finished pausing download
09:35:44.571 - warn: Registering a callback with no name for event: Component finished resuming download
09:35:44.571 - warn: Registering a callback with no name for event: Component finished downloading
09:35:44.571 - warn: Registering a callback with no name for event: Group finished downloading
09:35:44.571 - warn: Registering a callback with no name for event: Component finished action
09:35:44.571 - warn: Registering a callback with no name for event: Session paused
09:35:44.571 - warn: Registering a callback with no name for event: Session resumed
09:35:44.576 - info: Logger level is set to: info
09:35:44.635 - warn: Registering a callback with no name for event: Login progress
09:35:44.635 - warn: Registering a callback with no name for event: CLI Abort
09:35:44.658 - info: Front-end main function (startMain) was called
09:35:44.731 - info: Creating auto update task
09:35:44.746 - info: Host OS: ubuntu1804
09:35:44.747 - info: packageJson: /opt/nvidia/sdkmanager/resources/app/package.json
09:35:44.769 - info: [Download Service]:Download service is initializing
Download service was initialized
Got heartbeat request

09:35:44.769 - info: [Download Service] Download service is alive
09:35:44.856 - info: Application configuration is:
{
mainRepoURL: ‘https://developer.download.nvidia.com/sdkmanager/sdkm-config/main/sdkml1_repo.json’,
PIDServer: ‘P’,
DevZoneServer: ‘P’,
StarfleetServer: ‘P’
}
09:35:44.888 - info: trying to autologin with already signed in user
09:35:44.889 - info: token has not yet expired, validating with starfleet
09:35:44.889 - info: Logging in…
09:35:44.891 - info: Event: Login Progress: Authenticating with NVIDIA server…
09:35:44.894 - info: manifest: {“name”:“sdkmanager”,“releaseVersion”:“1.5.1”,“releaseRevision”:“0”,“releaseBuild”:“7814”,“release”:false,“chrome”:“78.0.3904.113”}
09:35:44.894 - info: Telemetry parameters are: title: SDK Manager 1.5.1.7814 version: 1.5.1 dev: 0 internal: false
09:35:44.900 - info: Telemetry: allow = Allow. isGDPRAllowed=true
09:35:44.900 - info: Initializing Telemetry visitor. Application: SDK Manager 1.5.1.7814. Version: 1.5.1.7814. clientMode: UI. isDevelopmentEnvironment: 0. NV User: false
09:35:44.901 - info: Initialized Telemetry for SDK Manager. TrackID: UA-59254929-54. UserID: ca6b0ec9-a14f-598a-91fc-9327039accc8.
09:35:44.901 - info: Telemetry: setting custom dimensions: UserType, SDKMode, SDKMVersion External UI 1.5.1.7814
09:35:44.901 - info: Setting custom dimension: UserType - cd5, External
09:35:44.901 - info: Setting custom dimension: SDKMode - cd6, UI
09:35:44.901 - info: Setting custom dimension: SDKMVersion - cd8, 1.5.1.7814
09:35:44.916 - info: Total memory: 7.66 GB
09:35:44.917 - info: Screen res: 1920 x 1080, scaleFactor 1
09:35:44.921 - info: mainRepoUrl: https://developer.download.nvidia.com/sdkmanager/sdkm-config/main/sdkml1_repo.json
09:35:44.922 - info: logging in with l1 url: https://developer.download.nvidia.com/sdkmanager/sdkm-config/main/sdkml1_repo.json
09:35:45.004 - info: Create timing task for auto update successfully.
09:35:45.732 - info: User programs URL is: https://developer.nvidia.com/api/assets/v1/current_user_sdk/programs
09:35:47.146 - info: the DevZone programs that user can access:
09:35:47.146 - info: { id: 878431, name: Technology Access Group }
09:35:47.146 - info: { id: 874688, name: NVIDIA Developer Program }
09:35:47.158 - info: Event: Login Complete: Succeeded
09:35:47.158 - info: Retrieving Data…
09:35:47.159 - info: Processing Data…
09:35:47.175 - info: Checking for GDPR allow. gdprAllow: Allow. client version: 1.5.1.7814. Last seen client: 1.5.1.7814
09:35:47.176 - info: LastSeenSDKMClientVersion is set to 1.5.1.7814
09:35:47.180 - info: mainRepoUrl: https://developer.download.nvidia.com/sdkmanager/sdkm-config/main/sdkml1_repo.json
09:35:47.184 - info: Loading data from server: l1url. Url: https://developer.download.nvidia.com/sdkmanager/sdkm-config/main/sdkml1_repo.json
09:35:47.185 - info: Logging into Telemetry server: starfleet
09:35:47.186 - info: Setting custom dimension: LoginServer - cd10, Starfleet
09:35:47.735 - info: sdkml1_repo.json from https://developer.download.nvidia.com/sdkmanager/sdkm-config/main/sdkml1_repo.json has been downloaded to /home/eirik/.nvsdkm/dist successfully.
09:35:47.742 - info: Initial product lines number before validation: 7
09:35:48.065 - info: sdkml2_jetson_linux.json from https://developer.download.nvidia.com/sdkmanager/sdkm-config/Jetson/Linux/sdkml2_jetson_linux.json has been downloaded to /home/eirik/.nvsdkm/dist successfully.
09:35:48.068 - info: validating product line for target OS: Linux
09:35:48.073 - info:
09:35:48.073 - info: validating release: JetPack 4.6 EA
09:35:48.074 - warn: No access to devzone program id 879404
09:35:48.075 - warn: No access to release JetPack 4.6 EA.
09:35:48.075 - info:
09:35:48.075 - info: validating release: JetPack 4.5.1
09:35:48.075 - info: Can access to devzone program id 874688
09:35:48.076 - info:
09:35:48.076 - info: validating release: JetPack 4.5
09:35:48.076 - info: Can access to devzone program id 874688
09:35:48.076 - info:
09:35:48.077 - info: validating release: JetPack 4.4.1
09:35:48.077 - info: Can access to devzone program id 874688
09:35:48.077 - info:
09:35:48.077 - info: validating release: JetPack 4.4
09:35:48.077 - info: Can access to devzone program id 874688
09:35:48.078 - info:
09:35:48.078 - info: validating release: JetPack 3.3.3
09:35:48.078 - info: Can access to devzone program id 874688
09:35:48.079 - info: Event: Login Progress: Loading and processing available products…
09:35:48.083 - info:
09:35:48.084 - info: validating release: DeepStream
09:35:48.084 - warn: No access to devzone program id -1
09:35:48.084 - warn: No access to release DeepStream.
09:35:48.084 - info:
09:35:48.085 - info: validating release: DeepStream
09:35:48.085 - info: Can access to devzone program id 874688
09:35:48.085 - info:
09:35:48.085 - info: validating release: DeepStream
09:35:48.085 - info: Can access to devzone program id 874688
09:35:48.086 - info:
09:35:48.086 - info: validating release: DeepStream
09:35:48.086 - info: Can access to devzone program id 874688
09:35:48.086 - info:
09:35:48.086 - info: validating release: DeepStream
09:35:48.087 - info: Can access to devzone program id 874688
09:35:48.087 - info:
09:35:48.087 - info: validating release: DeepStream
09:35:48.087 - info: Can access to devzone program id 874688
09:35:48.087 - info:
09:35:48.088 - info: validating release: DeepStream
09:35:48.088 - info: Can access to devzone program id 874688
09:35:48.099 - info: sdkml2_drive_linux.json from https://developer.download.nvidia.com/sdkmanager/sdkm-config/DRIVE/Linux/sdkml2_drive_linux.json has been downloaded to /home/eirik/.nvsdkm/dist successfully.
09:35:48.099 - info: sdkml2_doca_linux.json from https://developer.download.nvidia.com/sdkmanager/sdkm-config/DOCA/Linux/sdkml2_doca_linux.json has been downloaded to /home/eirik/.nvsdkm/dist successfully.
09:35:48.099 - info: sdkml2_switch_linux.json from https://developer.download.nvidia.com/sdkmanager/sdkm-config/Switch/Linux/sdkml2_switch_linux.json has been downloaded to /home/eirik/.nvsdkm/dist successfully.
09:35:48.100 - info: validating product line for target OS: Linux
09:35:48.101 - info:
09:35:48.101 - info: validating release: DOCA 1.0
09:35:48.101 - warn: No access to devzone program id 895349
09:35:48.101 - warn: No access to release DOCA 1.0.
09:35:48.102 - info: validating product line for target OS: Linux
09:35:48.102 - info:
09:35:48.102 - info: validating release: DRIVE Software 10.0
09:35:48.102 - warn: No access to devzone program id 879192
09:35:48.103 - warn: No access to release DRIVE Software 10.0.
09:35:48.103 - info:
09:35:48.103 - info: validating release: DRIVE Software 9.0
09:35:48.103 - warn: No access to devzone program id 879192
09:35:48.103 - warn: No access to release DRIVE Software 9.0.
09:35:48.103 - info:
09:35:48.103 - info: validating release: DRIVE Software 8.0
09:35:48.103 - warn: No access to devzone program id 879192
09:35:48.103 - warn: No access to release DRIVE Software 8.0.
09:35:48.103 - info:
09:35:48.103 - info: validating release: DRIVE Software 8.0
09:35:48.104 - warn: No access to devzone program id -1
09:35:48.104 - warn: No access to release DRIVE Software 8.0.
09:35:48.104 - info:
09:35:48.104 - info: validating release: DRIVE OS 5.2.6 SDK
09:35:48.104 - warn: No access to devzone program id -1
09:35:48.104 - warn: No access to release DRIVE OS 5.2.6 SDK.
09:35:48.104 - info:
09:35:48.104 - info: validating release: DRIVE OS 5.2.3 SDK
09:35:48.104 - warn: No access to devzone program id -1
09:35:48.104 - warn: No access to release DRIVE OS 5.2.3 SDK.
09:35:48.104 - info:
09:35:48.104 - info: validating release: DRIVE OS 5.2.0 SDK
09:35:48.104 - warn: No access to devzone program id 879192
09:35:48.104 - warn: No access to release DRIVE OS 5.2.0 SDK.
09:35:48.105 - info:
09:35:48.105 - info: validating release: DRIVE OS 5.2.0 SDK
09:35:48.105 - warn: No access to devzone program id -1
09:35:48.105 - warn: No access to release DRIVE OS 5.2.0 SDK.
09:35:48.105 - info:
09:35:48.105 - info: validating release: DRIVE OS 5.1.15 with DriveWorks
09:35:48.105 - warn: No access to devzone program id -1
09:35:48.105 - warn: No access to release DRIVE OS 5.1.15 with DriveWorks.
09:35:48.105 - info:
09:35:48.105 - info: validating release: DRIVE OS 5.1.15.0 SDK
09:35:48.105 - warn: No access to devzone program id -1
09:35:48.105 - warn: No access to release DRIVE OS 5.1.15.0 SDK.
09:35:48.105 - info:
09:35:48.106 - info: validating release: DRIVE OS 5.0.10.3 SDK with DriveWorks
09:35:48.106 - warn: No access to devzone program id 876061
09:35:48.106 - warn: No access to release DRIVE OS 5.0.10.3 SDK with DriveWorks.
09:35:48.106 - info:
09:35:48.106 - info: validating release: DRIVE OS 5.0.10.3 PDK
09:35:48.106 - warn: No access to devzone program id -1
09:35:48.106 - warn: No access to release DRIVE OS 5.0.10.3 PDK.
09:35:48.108 - info: validating product line for target OS: Linux
09:35:48.109 - info:
09:35:48.109 - info: validating release: Switch SDK 4.4.3102
09:35:48.109 - warn: No access to devzone program id 897734
09:35:48.109 - warn: No access to release Switch SDK 4.4.3102.
09:35:48.115 - info: sdkml2_clara_linux.json from https://developer.download.nvidia.com/sdkmanager/sdkm-config/Clara/Linux/sdkml2_clara_linux.json has been downloaded to /home/eirik/.nvsdkm/dist successfully.
09:35:48.116 - info: sdkml2_sdkmanager_linux.json from https://developer.download.nvidia.com/sdkmanager/sdkm-config/SDKMANAGER/Linux/sdkml2_sdkmanager_linux.json has been downloaded to /home/eirik/.nvsdkm/dist successfully.
09:35:48.117 - info: validating product line for target OS: Linux
09:35:48.117 - info:
09:35:48.117 - info: validating release: Clara AGX 3.0
09:35:48.117 - warn: No access to devzone program id 887788
09:35:48.117 - warn: No access to release Clara AGX 3.0.
09:35:48.117 - info:
09:35:48.118 - info: validating release: Clara AGX 2.2
09:35:48.118 - warn: No access to devzone program id 887788
09:35:48.118 - warn: No access to release Clara AGX 2.2.
09:35:48.118 - info:
09:35:48.118 - info: validating release: Clara AGX 2.1
09:35:48.118 - warn: No access to devzone program id 887788
09:35:48.118 - warn: No access to release Clara AGX 2.1.
09:35:48.118 - info:
09:35:48.118 - info: validating release: Clara AGX 2.0
09:35:48.118 - warn: No access to devzone program id 887788
09:35:48.118 - warn: No access to release Clara AGX 2.0.
09:35:48.118 - info:
09:35:48.118 - info: validating release: Clara AGX 1.5
09:35:48.118 - warn: No access to devzone program id 887788
09:35:48.119 - warn: No access to release Clara AGX 1.5.
09:35:48.119 - info: validating product line for target OS:
09:35:48.119 - info:
09:35:48.119 - info: validating release: SDK Manager
09:35:48.119 - info: Empty devzone program id, need to validate l3 url
09:35:48.120 - info: Validate l3 url successfully
09:35:48.120 - info: Event: Login Progress: Loading and processing available products…
09:35:48.412 - info: sdkml2_drive_qnx.json from https://developer.download.nvidia.com/sdkmanager/sdkm-config/DRIVE/QNX/sdkml2_drive_qnx.json has been downloaded to /home/eirik/.nvsdkm/dist successfully.
09:35:48.414 - info: validating product line for target OS: QNX
09:35:48.414 - info:
09:35:48.414 - info: validating release: DRIVE OS 5.2.6 SDK
09:35:48.415 - warn: No access to devzone program id -1
09:35:48.415 - warn: No access to release DRIVE OS 5.2.6 SDK.
09:35:48.415 - info:
09:35:48.415 - info: validating release: DRIVE OS 5.2.3 SDK
09:35:48.416 - warn: No access to devzone program id -1
09:35:48.416 - warn: No access to release DRIVE OS 5.2.3 SDK.
09:35:48.416 - info:
09:35:48.416 - info: validating release: DRIVE OS 5.2.0 SDK
09:35:48.416 - warn: No access to devzone program id -1
09:35:48.416 - warn: No access to release DRIVE OS 5.2.0 SDK.
09:35:48.417 - info:
09:35:48.417 - info: validating release: DRIVE OS 5.1.15.0 SDK
09:35:48.417 - warn: No access to devzone program id -1
09:35:48.417 - warn: No access to release DRIVE OS 5.1.15.0 SDK.
09:35:48.613 - info: Selecting Jetson product
09:35:48.614 - info: step1 load in ms: 1430.2400000001398
09:35:48.615 - info: Web server configuration build version 1003D584J23C132DOCA is set
09:35:48.621 - info: Checking for update with mainRepoURL: https://developer.download.nvidia.com/sdkmanager/sdkm-config/main/sdkml1_repo.json
09:35:48.887 - info: sdkml1_repo.json from https://developer.download.nvidia.com/sdkmanager/sdkm-config/main/sdkml1_repo.json has been downloaded to /home/eirik/.nvsdkm/dist successfully.
09:35:49.164 - info: sdkml2_sdkmanager_linux.json from https://developer.download.nvidia.com/sdkmanager/sdkm-config/SDKMANAGER/Linux/sdkml2_sdkmanager_linux.json has been downloaded to /home/eirik/.nvsdkm/dist successfully.
09:35:49.166 - info: packageJson: /opt/nvidia/sdkmanager/resources/app/package.json

Hi,

I am curious about why you can paste only one text here. Actually, the path I gave to you is a directory. Not a single file.

For example, I open my ~/.nvsdkm/logs/ and it gives me below content.

JetPack_3.3.3_Linux_GA/
JetPack_4.2.1_EA_Linux/
JetPack_4.2.1_Linux_GA/
JetPack_4.2.2_Linux_GA/
JetPack_4.2.3_Linux_GA/
JetPack_4.2_Linux/
JetPack_4.3_Linux/
JetPack_4.4.1_Linux/                                                                                                                                                                                        
JetPack_4.4_DP_Linux_DP/
JetPack_4.4_Linux/
JetPack_4.5.1_Linux/
JetPack_4.5_Linux/

And we have multiple logs in each jetpack release folder too.

I’m sorry, it’s pretty new to me. Into the Logs directory i have this:
JetPack_4.5.1_Linux.

Then just compress the whole directory and attach it here.

JetPack_4.5.1_Linux.zip (2.0 KB)

The flash process is far from started. Only some CUDA and VPI installation log here. SDKM even not installed a driver package to your host.

What did you choose in your sdkmanager and how do you connect your jetson NX to the host?

I haven’t done anything in the SDK manager except check if the board is connected, which did not work. I used micro-usb to connect the board to the computer. The SD-card inside the module is already flashed with the Jetpack image.

It does not matter whether that card is flashed with anything. Sdkmanager will erase the content of that card and re-install the OS again.

Please check this document to understand how to use a jumper to put device into recovery mode.

Ok, thank you.

By the way, is it possible to boot up the kit through a USB, insted of SD card?

It is not that easy as what you are thinking of. Booting from usb also requires the help of driver package and re-flash work. Since you don’t even know what kind of tool to use now, I don’t suggest to try such method.

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